Your Uber rating is a number between 1 and 5 stars that reflects feedback from the people you ride with or drive for

Every time you complete a trip on Uber, both the driver and passenger can rate each other. Your rating is the average of all the ratings you have received. Drivers see your rating before they accept your request, and Uber shows you your driver's rating before you confirm the ride. The rating system is how Uber holds both sides accountable for safety, cleanliness, and basic courtesy.

Your rating stays with your account and affects your experience on the platform. A low rating can make it harder to find drivers willing to pick you up. A high rating makes drivers more likely to accept your requests quickly. For drivers, ratings directly influence how many ride requests they receive and whether Uber keeps them on the platform at all.

Key Takeaways

  • Both drivers and passengers rate each other on a 1 to 5 star scale after every trip, and your rating is the average of all feedback you have received.
  • Drivers can see your rating before accepting your request, and a low rating makes it harder to find someone willing to pick you up.
  • Common reasons for low ratings include being late to the pickup location, leaving trash in the car, being rude, or canceling trips frequently.
  • You can see your own rating in the Uber app under your account profile, and Uber does not publicly disclose exactly what rating threshold triggers deactivation.
  • If you believe a rating was unfair, you can contact Uber support through the app to dispute it, though Uber rarely removes ratings.

Where to find your rating in the Uber app

Open the Uber app and tap the account icon (usually your profile picture or initials) in the top left or right corner. Select "Your Trips" or "Account" depending on your app version. Your current rating appears as a number with stars next to your name. You will also see a breakdown of how many 5-star, 4-star, 3-star, 2-star, and 1-star ratings you have received in total.

The app shows your rating in real time, so it updates after each trip is rated. If a driver or passenger rates you, that rating is added to your average when ready. You can check your rating as often as you want, and checking it does not affect anything on your account.

What causes low ratings and how drivers and passengers rate

Passengers typically give drivers low ratings for arriving late, driving recklessly, taking a longer route than necessary, having a dirty car, or being unfriendly. Drivers rate passengers low for being late to the pickup spot, being rude or aggressive, leaving trash in the car, eating or drinking without permission, or canceling trips after the driver has already started driving toward them.

A single low rating will not tank your overall score if you have many trips. If you have taken 100 trips and received mostly 5-star ratings with a few 3-star ratings mixed in, your average might be 4.8 or 4.9. However, if you are new to Uber with only a handful of trips, one bad rating has a much bigger impact on your average.

Ratings are optional — the other person does not have to rate you after every trip. If they skip the rating screen, no rating is recorded. This means your rating is based only on the trips where someone chose to leave feedback, not on every single ride you have taken.

How low ratings affect your ability to use Uber

Drivers can see your passenger rating before they accept your request. A rating below 4.6 stars makes many drivers hesitant to pick you up, which means longer wait times and more frequent cancellations. Some drivers have their own threshold and will not accept rides from passengers below a certain rating. This can make it genuinely difficult to get a ride during busy times.

Uber does not publicly state the exact rating threshold at which a passenger account gets deactivated, but accounts with ratings significantly below 4.0 are at risk. Uber may also deactivate accounts for specific behaviors — like being reported for safety violations — regardless of the numerical rating. For drivers, the threshold is typically lower, and Uber can deactivate driver accounts for ratings below 4.6 depending on the market and number of trips.

If your rating is low but not yet at the deactivation threshold, you can improve it by taking more trips and receiving higher ratings going forward. Your average will gradually move up as new ratings are added. There is no quick fix, but consistent good behavior over time will raise your score.

Disputing a rating you believe is unfair

If you received a rating you think was wrong, open the Uber app and go to "Account" or "Help." Select the trip in question and choose "Report an Issue." Describe why you believe the rating was unfair. Uber support will review your report, but they rarely remove ratings. Uber treats ratings as subjective feedback from the other person, and they generally do not overturn them unless there is evidence of fraud or a system error.

What you can do is explain your side of the story. If the driver claimed you were rude but you were actually polite, say so. If the passenger claimed the car was dirty when it was clean, describe what actually happened. Uber support reads these reports, and while they may not remove the rating, they use the information to identify patterns if someone is making false claims repeatedly.

If you have received multiple unfair ratings from the same person or believe someone is targeting you, mention that in your report. Uber takes coordinated abuse seriously, though again, they will not necessarily remove individual ratings.

Tips for maintaining a high rating

For passengers: be ready at the pickup location when your driver arrives, keep the car clean, be polite and respectful, and do not eat or drink without asking first. If you need to cancel, do it before the driver starts driving toward you. If you are going to be late, message the driver to let them know. A straightforward "thanks" or "have a good day" at the end of the ride often leads to a 5-star rating.

For drivers: arrive on time or early, keep your car clean and in good condition, follow traffic laws, take the most direct route, and be friendly and professional. If a passenger is rude, stay calm and do not engage. If there is a safety issue, end the trip and report it to Uber. Most passengers rate drivers 5 stars by default if nothing goes wrong, so the goal is straightforward to avoid giving them a reason to rate lower.

Neither side should rate out of anger when ready after a trip. If you had a bad experience, wait a few hours before rating. You might feel differently, or you might remember details that change your perspective. Ratings made in anger are often the ones people regret.

How Uber uses ratings beyond your score

Uber uses rating data to identify problem accounts and to improve the platform. If someone receives many low ratings with similar complaints — "driver was rude," "car was dirty," "took a long route" — Uber may reach out to that person with a warning or coaching. Repeated low ratings can lead to deactivation.

Uber also uses ratings to match drivers and passengers. The algorithm may prioritize showing ride requests to drivers with high ratings, or it may match high-rated passengers with high-rated drivers more often. This is not official Uber policy, but the system is designed to reward good behavior on both sides.

Your rating is private to you and the other person. Uber does not share your rating publicly, and other passengers or drivers cannot see it unless you tell them. Only the person who rated you and Uber support can see the specific comment they left, if they left one.

Frequently Asked Questions

Can I see who gave me a low rating or what they said about me?

No. Uber does not tell you which trip resulted in a low rating or what the person wrote in their comment. You can see your overall rating and the breakdown of how many 1-star, 2-star, 3-star, 4-star, and 5-star ratings you have received, but not which specific trips they came from. If you suspect a particular trip went badly, you can report it to Uber support and ask them to review it.

Does my rating reset if I take a break from Uber?

No. Your rating stays on your account indefinitely. If you stop using Uber for months and then come back, your old rating is still there. However, as you take new trips and receive new ratings, your average will change based on the new feedback. Old ratings do not disappear, but they become a smaller part of your overall average as you accumulate more trips.

What if I have only a few trips and one person gave me a 1-star rating?

One low rating will significantly lower your average when you have few trips. If you have taken only three trips and one person gave you 1 star while the other two gave 5 stars, your rating would be 3.7 stars. As you take more trips and receive more 5-star ratings, that single 1-star rating will matter less. The best response is to focus on getting more good ratings going forward.

Can Uber remove my account because of low ratings?

Yes. If your rating falls below a certain threshold — typically around 4.0 for passengers, though Uber does not publish exact numbers — your account is at risk of deactivation. Uber may also deactivate accounts for specific safety violations or complaints, regardless of the numerical rating. If you receive a deactivation notice, Uber support can explain the reason and whether you can appeal it.

Do I have to rate the other person after every trip?

No. Rating is optional. You can skip the rating screen after a trip and no rating will be recorded. However, if you had a good experience, leaving a 5-star rating takes five seconds and helps the other person. If you had a bad experience, a low rating alerts Uber and other users to a potential problem.