Your Uber rating is a number between 1.0 and 5.0 that reflects how drivers and passengers have rated each other after trips
Every time you complete a ride, both you and the driver can rate each other on a scale of 1 to 5 stars. Your rating is the average of all the ratings you have received from drivers. Uber shows you your overall rating in the app under your profile, and it updates as new ratings come in. The rating system is Uber's way of maintaining standards for both drivers and passengers on the platform.
Your rating matters because drivers can see it before accepting your ride request. A low rating may cause drivers to decline your ride, making it harder to get picked up. A high rating signals to drivers that you are a reliable passenger, which can mean faster pickups and better service. Conversely, if your rating drops too low, Uber may deactivate your account.
Key Takeaways
- Your Uber rating is the average of all ratings drivers have given you, displayed as a number between 1.0 and 5.0 in your app profile.
- Drivers see your rating before accepting your ride request and may decline low-rated passengers to avoid problem trips.
- A rating below 4.6 is generally considered low and may result in longer wait times or more declined requests.
- Uber may deactivate your account if your rating falls below a certain threshold, which varies by city but is typically around 4.2.
- You can improve your rating by being on time, keeping the car clean, following driver instructions, and treating drivers with respect.
What different rating ranges mean for your experience
A rating of 4.8 to 5.0 is considered excellent. Drivers actively seek out passengers with this rating because it signals a smooth, problem-free trip. You will likely experience fast pickups and drivers may be more flexible about detours or wait times.
A rating between 4.6 and 4.79 is good. Most drivers will accept your ride without hesitation. You should not experience significant delays or rejections, though you may not get the fastest pickups compared to higher-rated passengers.
A rating between 4.2 and 4.59 is considered below average. Some drivers will decline your requests, particularly during busy times when they have other options. You may wait longer for a pickup or see more ride cancellations.
A rating below 4.2 puts you at risk of account deactivation. Uber does not publish an exact threshold, and it varies by city, but most cities deactivate accounts in the 4.0 to 4.2 range. At this level, very few drivers will accept your rides, making it nearly impossible to use the service.
What causes your rating to drop
Drivers rate you based on their experience during and after the trip. A 1-star or 2-star rating typically means something went significantly wrong. Common reasons include being late to the pickup location, causing the driver to wait, being rude or disrespectful, eating or drinking in the car without permission, leaving trash behind, or requesting a destination change after the trip has started.
Cancelling rides frequently also damages your rating indirectly. When you cancel after a driver has already accepted and is heading to pick you up, the driver may rate you poorly for wasting their time. Cancelling before a driver accepts has no rating impact.
A single low rating will not tank your overall score if you have many trips, because your rating is an average. However, if you have only taken a few rides, one bad rating has a larger effect on your overall number.
How to improve a low rating
If your rating has dropped, the most direct way to improve it is to take more trips and receive higher ratings on each one. Be ready at the pickup location a few minutes early so the driver does not have to wait. Treat the driver with basic courtesy: greet them, follow their instructions, and avoid being on your phone in a way that seems rude.
Keep the car clean during your ride. Do not eat, drink, or smoke unless the driver has said it is okay. If you need to make a stop or change your destination, ask the driver before the trip starts or as soon as you realize the need. At the end of the ride, thank the driver and exit promptly.
If you believe a rating was unfair, you can contact Uber support through the app. Go to your profile, select "Help," and choose the trip in question. Explain your side of what happened. Uber will review the situation, though they rarely remove ratings. Support is more likely to help if you can show a pattern of unfair ratings rather than a single dispute.
The difference between your rating and driver ratings
Drivers also have a rating, and you can see it before you accept a ride. A driver rating works the same way: it is the average of all ratings passengers have given that driver. You have the power to rate your driver after each trip, just as they rate you. Your driver's rating affects their ability to work on the platform in the same way your rating affects yours.
If a driver has a very low rating, you can decline the ride without penalty. You are not required to accept every ride offer. Similarly, drivers can decline your ride request if your rating is low. This mutual rating system is meant to keep both sides accountable.
What happens if your rating gets too low
Uber does not publish the exact deactivation threshold for passenger accounts, and it varies by city and market. In most places, accounts are at risk of deactivation somewhere between 4.0 and 4.2. When your account is deactivated, you will receive a message from Uber explaining that you are no longer able to use the service.
Deactivation is not always permanent. In some cases, Uber will allow you to reactivate your account after a period of time if you contact support and explain your situation. However, there is no may provide. If your account is deactivated, your best option is to contact Uber support when ready through the app or website and ask what steps you can take.
Some cities have specific policies about deactivation and reinstatement. Support can tell you whether your account can be restored and what conditions must be met.
Frequently Asked Questions
Can I see who rated me and what they said?
No. Uber does not show you individual ratings or driver comments. You only see your overall average rating. This protects both drivers and passengers from confrontation or retaliation based on specific feedback.
Does cancelling a ride hurt my rating?
Cancelling before a driver accepts has no impact on your rating. Cancelling after a driver has accepted and is on the way may result in a low rating from that driver, since you wasted their time and effort.
How long does it take for a new rating to show up in my profile?
Ratings usually appear within a few hours of the trip ending, though it can take up to 24 hours. Your overall rating updates automatically as new ratings are added to your average.
Can I remove a bad rating from my account?
Ratings are rarely removed. You can contact Uber support to dispute a rating if you believe it was unfair, but Uber will only investigate if there is evidence of a problem. A single disputed rating is unlikely to be removed unless it violates Uber's policies.
What is the average Uber passenger rating?
Uber does not publish average passenger ratings by city or overall. However, most active passengers maintain ratings between 4.7 and 4.9. A rating below 4.6 is noticeably lower than average and may affect your experience on the platform.