Uber does not have a single customer service phone number you can call to reach support
Uber handles most customer issues through the app or website, not by phone. If you need to contact Uber support, you request help inside the app itself, and a support agent responds through text or chat. If you need to reach your driver during a ride, you can call or text them directly using the phone number Uber provides in the app — but this is a connection between you and the driver, not a call to Uber's company.
The reason Uber works this way is that most issues — a lost item, a fare dispute, a driver cancellation — are faster to handle through the app, where the support agent can see your ride history and account details. A phone call would require you to repeat all that information. That said, if you have a safety concern or a serious problem, there are ways to reach a human at Uber, and we'll walk through them below.
Key Takeaways
- Uber support is reached through the app or website by tapping "Help," not through a phone number you call.
- To call your driver during a ride, use the phone number Uber displays in the app — this calls the driver directly, not Uber support.
- For safety emergencies, use the in-app emergency button or call 911; do not wait for chat support to respond.
- Response times for support requests vary, but you can check the estimated wait time before you submit your issue.
- Some cities have local Uber offices you can visit in person, though this is not the standard way to reach support.
How to request help through the Uber app
Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Scroll down and tap "Help." You will see a list of common issues — "Trip issues," "Account and payment," "Lost item," "Driver or vehicle," and others. Tap the category that matches your problem.
Uber will show you a list of articles and solutions for that category. If none of them solve your problem, scroll to the bottom and tap "Still need help?" or "Contact support." You will then see a form where you describe your issue. Type a clear, brief explanation of what happened — include the date and time of the ride if it's about a specific trip. Tap "Send" or "Submit."
A support agent will respond through the app, usually within a few hours, though wait times vary by time of day and how busy Uber support is. You can check the estimated response time before you submit. The agent will message you in the app, and you reply the same way. Keep the app open or turn on notifications so you see their response.
Calling your driver during an active ride
When you have an active Uber ride, the app shows your driver's name, photo, vehicle details, and a phone number. This phone number is a temporary connection between you and the driver — it is not Uber's support line. Tap the phone icon next to the driver's name to call them directly.
Use this to tell the driver you are running late, to clarify your pickup location, or to ask them to wait a moment. The call goes through Uber's system, which masks both your real phone number and the driver's real phone number for privacy. After the ride ends, this temporary number stops working.
If you cannot reach your driver by phone and they are not responding to messages in the app, tap "Cancel trip" and request a new ride. If the driver has already arrived and you want to cancel, you may be charged a cancellation fee depending on your location and how long the driver waits.
What to do if you have a safety emergency
If you feel unsafe during a ride, do not wait for chat support. Tap the emergency button in the app — it is usually a red icon or button labeled "Emergency" or a phone icon with a red circle. This button lets you call 911 directly from the app, or it may open a menu with emergency options depending on your location and the Uber service you are using.
You can also call 911 yourself at any time. Tell the dispatcher you are in an Uber, give them your location (the app shows your real-time location), and describe the situation. After the emergency is handled, you can report what happened to Uber support through the app so they have a record.
For non-emergency safety concerns — a driver who made you uncomfortable, a vehicle that seemed unsafe, or a route that felt wrong — report it to Uber support through the app as soon as the ride ends. Tap "Help," then "Driver or vehicle," then describe what happened. Uber takes these reports seriously and may deactivate a driver if the report is substantiated.
Contacting Uber through the website
If you do not have the app or prefer to use a computer, go to help.uber.com. You can log into your account and request support the same way you would in the app. Click on the category that matches your issue, read the help articles, and click "Contact support" if you need to speak with an agent.
You can also visit uber.com, log into your account, and look for a "Help" or "Support" link, usually at the bottom of the page or in the account menu. The process is the same: describe your issue and wait for a response through the website.
Visiting an Uber office in person
Some cities have physical Uber offices where you can walk in and speak to someone. This is not the standard way to reach support, and many cities do not have an office. To learn about your city has one, search "Uber office near me" or check the Uber website for a locations page.
If an office exists in your area, you can visit during business hours to discuss account issues, payment problems, or other concerns. However, most issues are still resolved faster through the app, because the agent in the office will likely ask you to use the app anyway so they can pull up your account details.
Understanding response times and what to expect
When you submit a support request, Uber shows you an estimated wait time — this might be "We'll respond in a few hours" or "Response time is currently 2 hours." This is an estimate, not a may provide. Response times are longer during peak hours (evenings and weekends) and shorter during off-peak times.
The support agent will respond through the app or website with a message. They may ask you for more details, request a photo or receipt, or explain what happened and what Uber can do to help. Some issues are resolved in one or two messages. Others, like a fare dispute or a lost item claim, may take several days while Uber investigates.
If you do not hear back within the estimated time, check the app to see if the agent has already replied — sometimes notifications do not come through. If you still have not heard back after 24 hours, you can submit a follow-up message asking for an update.
Frequently Asked Questions
Can I call Uber to cancel my ride instead of using the app?
No, you must cancel through the app. There is no phone number to call for cancellations. Open the app, find your active ride, and tap "Cancel trip." If you cannot access the app, call your driver directly using the phone number in the app and let them know you need to cancel, then cancel in the app as soon as you can.
What is the phone number for Uber corporate?
Uber's corporate office phone number is not a customer support line. If you have a customer issue, use the app or website to contact support. If you are trying to reach Uber for a business reason unrelated to your account, you can search for Uber's corporate contact information on their website, but this is not the way to resolve ride or account problems.
Can I text Uber support instead of using the app?
Uber support communicates with you through the app or website, not through text message. When you submit a support request in the app, the agent responds through the app. Do not respond to any text messages claiming to be from Uber unless you initiated contact through the official app first.
What if I lost my phone and need to reach my Uber driver?
If you lost your phone during or after a ride, contact Uber support through the app or website on another device as soon as possible. Describe what happened and when. Uber can contact the driver on your behalf and ask them to check the vehicle for your phone. You can also file a lost item report through the app.
Does Uber have a phone number for lost and found?
No, lost items are reported through the app. Tap "Help," then "Lost item," and describe what you lost, when, and in which ride. Uber will contact the driver and ask them to check the vehicle. If the item is found, the driver can return it to you or to an Uber office. Response times for lost item reports vary depending on how quickly the driver checks the vehicle.