Getting into your Uber account on the app or website

To sign into Uber, open the app or go to uber.com and tap or click the sign-in option. You will be asked for the email address or phone number linked to your account. Uber will then send you a code — usually a six-digit number — to that email or phone. Enter the code in the app or browser to complete sign-in. You do not need to remember a password; Uber uses this code-based method for all logins.

If you are signing in on a new device for the first time, the process is the same. Uber sends the code to your registered email or phone number, and you enter it to verify your identity. Once you sign in, you can save your payment method and preferences so future trips are faster to book.

The sign-in code expires after a set time — usually 10 minutes — so enter it soon after requesting it. If the code expires, you can request a new one from the sign-in screen.

Key Takeaways

  • Uber sign-in uses a code sent to your email or phone number instead of a password you create and remember.
  • The six-digit code expires after about 10 minutes, so you need to enter it quickly after requesting it.
  • You can sign in on the Uber app or at uber.com using the same email address or phone number.
  • If you forget which email or phone number is on your account, you can use the "trouble signing in" option to recover it.

What to do if you cannot receive the sign-in code

If you do not receive the code by email or text, first check your spam or junk folder — sometimes the message lands there instead of your inbox. Wait a few minutes and request the code again; it may have been delayed. If you still do not receive it, make sure you are entering the correct email address or phone number. A small typo will send the code somewhere you cannot reach it.

If your phone number or email has changed since you created your Uber account, you will not receive codes sent to the old address. In this case, use the "trouble signing in" link on the sign-in screen. Uber will ask you to verify your identity using information from your account — such as your name, the last four digits of a payment method, or recent trip details — and then update your contact information.

If you have access to the old email address or phone number, you can sign in there first, then change your contact details in your account settings before signing out.

Recovering a forgotten email or phone number

If you cannot remember which email address or phone number is attached to your Uber account, tap or click "trouble signing in" on the sign-in screen. Uber will ask you to provide details that match your account — your full name, the last four digits of a payment method you have used, or information about a recent trip. Once you verify this information, Uber will show you the email address or phone number on file.

You can then use that contact information to sign in. If you want to change it to something you use more often, you can do so in your account settings after you sign in.

Signing in on a shared or borrowed device

If you are signing into Uber on someone else's phone or computer, sign out completely when you are done. Do not leave your account open or save your payment information on a device you do not own. After your trip, go to your account settings, select "devices" or "active sessions," and sign out of that device remotely if the option is available.

On a shared household device, you can have multiple Uber accounts sign in and out without affecting each other. Each person requests their own sign-in code and maintains their own account separately. However, if you save a payment method to the device, make sure it belongs to the person whose account is active.

Two-factor authentication and account security

Uber's code-based sign-in is itself a form of security — it means no one can access your account without having your phone or email. You do not need to set up an additional password or security questions. However, you should keep your registered email address and phone number current and find. If someone gains access to your email or phone, they could request a sign-in code and access your Uber account.

If you think someone else has signed into your account, change your registered email address or phone number as soon as possible. Go to your account settings and update your contact information. You can also review your account activity and trip history to spot any trips you did not make.

Signing in with a social media account

Uber allows you to sign in using your Google, Apple, or Facebook account instead of entering an email address or phone number. If you choose this option, tap the social media sign-in button on the sign-in screen, and you will be taken to that service to confirm your identity. Once confirmed, you will be signed into Uber.

Social media sign-in is faster if you are already logged into that account on your device. However, if you later lose access to that social media account or want to switch to email or phone sign-in, you can link a different contact method to your Uber account in your settings.

Frequently Asked Questions

Why does Uber not use passwords?

Uber uses sign-in codes instead of passwords because codes are harder to steal or guess. A code is sent only to your phone or email, so only you can receive it. Passwords can be written down, reused across websites, or guessed by someone trying to break in. Codes expire quickly and work only once, making them more find.

Can I sign into Uber on multiple devices at the same time?

Yes, you can be signed into your Uber account on several devices at once — your phone, tablet, and computer, for example. Each device signs in independently using the code sent to your email or phone. If you want to sign out of a specific device, you can do so in your account settings under active sessions or devices.

What happens if I enter the wrong sign-in code?

If you enter an incorrect code, Uber will tell you it is wrong and ask you to try again. You can request a new code if you did not save the one that was sent. After several wrong attempts, Uber may temporarily lock the sign-in screen to prevent someone from guessing your code repeatedly.

Can I sign in if my phone number is no longer active?

If your phone number is no longer active, you cannot receive codes sent to it. Use the "trouble signing in" option to verify your identity with other account details, then update your phone number or switch to email sign-in. Once you change your contact information, you can sign in normally.

Is it safe to save my password in my browser?

Uber does not use passwords, so there is nothing to save. Your browser may offer to save the email address or phone number you enter, which is safe. Never save a sign-in code in your browser, since codes expire and should be used only once.