Uber support is available through the app, phone, email, and web portal — but the fastest route depends on your problem

Uber offers multiple ways to contact support, and which one works fastest depends on what went wrong. If your ride didn't arrive, your payment failed, or you were charged incorrectly, the in-app support option usually gets you an answer within hours. If you need to dispute a charge or report a safety issue, you may need to use the web portal or phone line to reach a person who can investigate. Uber does not publish a single phone number for general support — instead, the app generates a support request and assigns you a case number, which you can reference if you call back.

The method you choose also affects how much documentation you can attach and how long you have to explain the problem. The app works best for straightforward issues tied to a specific ride. Email and the web portal work better when you need to send multiple documents or want a written record of the conversation. Phone support is fastest when you need an when ready answer, but wait times vary by time of day and issue type.

Key Takeaways

  • The Uber app's "Help" section is the fastest way to report a problem with a specific ride, and you can attach photos or documents to your case.
  • Uber's phone support number appears in the app only after you start a support request, and wait times vary by time of day and issue type.
  • Disputes over charges and safety concerns should be reported through the app or web portal so Uber creates a documented record of your case.
  • Response times range from a few hours for ride issues to several business days for payment disputes or account problems.
  • Keep your case number and any confirmation emails — you will need them if you contact support multiple times about the same issue.

Using the Uber app to contact support

Open the Uber app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Help" and you will see a list of common issues: "Trip issues," "Account and payment," "Safety," and others. Tap the category that matches your problem. The app will then show you suggested solutions — read these first, because many issues resolve without contacting support.

If the suggestions do not solve your problem, scroll down and tap "Contact support" or "Get help." You will be asked to describe what happened. Type as much detail as you can: the time of the trip, the driver's name or vehicle details, what went wrong, and what you have already tried. You can attach photos, receipts, or screenshots. After you submit, Uber assigns you a case number and sends a confirmation to your email. You will receive updates on your case through the app and email as Uber investigates.

Calling Uber support

Uber does not list a general support phone number on its website. Instead, after you submit a support request through the app, a phone number appears in your case details. This number connects you to the support team handling your specific issue. You can also find a phone number by opening the app, going to Help, and looking for "Call support" or "Chat with us" — the option appears only if phone support is available for your issue type.

Wait times vary widely depending on the time of day, day of the week, and how many people are calling about similar issues. Early morning and late evening typically have shorter waits than midday. When you call, have your case number ready. If you are calling about a specific trip, have the trip details available: date, time, driver name, and pickup and dropoff locations. Keep notes of what the support agent tells you, including any reference numbers or promised actions, so you have a record if you need to follow up.

Email and web portal support

You can also contact Uber through its web portal at help.uber.com. Log in with your Uber account, select your issue category, and submit a detailed description. This route works well for complex disputes or issues that require documentation — you can attach multiple files and Uber will respond to your email address on file.

Email support typically takes longer than phone or in-app chat — expect a response within one to three business days. Use email when you need to send documents (bank statements, photos of damage, screenshots of messages) or when you want a written record of Uber's response. Save all emails related to your case in a folder so you can reference them later if needed. The web portal also lets you track the status of your case without opening the app, which is useful if you are switching phones or devices.

What to do if you cannot reach support

If you have submitted a support request and have not heard back within the timeframe Uber promised, check your email (including spam and promotions folders) for updates on your case. Log back into the app and look for your case number in the Help section — sometimes Uber posts updates there before sending an email.

If you still have not received a response after five business days, submit a new support request referencing your original case number. Include a brief note: "This is a follow-up to case #[your number], submitted on [date]. I have not received a response." This flags your case as needing escalation. You can also try calling the support number from your original case — have your case number ready when you call. If you submitted your request through the web portal and have not heard back, try submitting the same issue through the app instead, as different channels sometimes have different response times.

Common issues and what to expect

Ride did not arrive or was cancelled: Uber usually responds within a few hours. If the driver cancelled, you may receive a refund or credit automatically. If you were charged for a cancelled ride, describe what happened and Uber will investigate. Include the time you requested the ride, how long you waited, and whether you received a notification that the driver was on the way.

Charged the wrong amount: Submit a dispute through the app with a screenshot of your receipt and a description of what you were charged versus what you expected. Uber reviews these within two to five business days and will refund you if an error is found. Include the trip date, time, and route so Uber can pull up the correct record.

Lost item in the vehicle: Report this through the app as soon as you realize it. Uber will contact the driver on your behalf. If the driver has the item, Uber can arrange a return. If the item is not found within 24 hours, you can request a reimbursement for the item's value — be prepared to describe it and explain why you believe it was in the car.

Account locked or password reset: Go to the login page and select "Trouble signing in?" Follow the steps to reset your password or unlock your account. If you cannot access your email, contact support through the web portal using a different email address or device. Uber may ask you to verify your identity by providing the phone number or payment method on file.

Frequently Asked Questions

How long does Uber support take to respond?

Response time depends on the issue. Ride problems usually get a response within a few hours. Payment disputes and account issues typically take one to five business days. Safety concerns are prioritized and may be reviewed within 24 hours. You will receive updates through the app and email as your case progresses.

Can I get a refund if my driver was rude or unprofessional?

Yes. Report the issue through the app when ready after the trip, describe what happened, and rate the driver one or two stars. Uber reviews these reports and may issue a credit to your account. If the behavior was severe or made you feel unsafe, select "Safety" as the issue category instead of "Trip issues" so it gets escalated.

What if I need to dispute a charge on my credit card instead of going through Uber?

You can dispute a charge with your credit card company, but Uber recommends contacting Uber support first. If Uber investigates and finds an error, they will refund you directly, which is faster than a credit card dispute. A credit card dispute can result in Uber temporarily suspending your account while they investigate, so try Uber support first.

Does Uber have a phone number I can call without submitting a support request first?

No. Uber generates a phone number only after you submit a support request through the app or web portal. This ensures your call is routed to the team handling your specific issue. If you need when ready help during a ride, tap the emergency button in the app or call 911 if you are in danger.

What should I do if I think my account was hacked?

Change your password when ready from a find device. Then contact Uber support through the app or web portal and report the suspicious activity. Describe what you noticed: unauthorized trips, charges you did not make, or changes to your account information. Uber will review your account activity and may temporarily lock it while they investigate.