How to contact Uber support
Uber does not publish a single phone number that works for all support issues. Instead, the method you use depends on what you need help with — driver support, rider support, Uber Eats, or account problems — and Uber routes you through the app, website, or phone based on your issue type.
The fastest way to reach support is through the Uber app itself. Open the app, tap the menu icon (three horizontal lines), select "Help," choose your issue from the list, and Uber will offer chat, a call back, or a phone number specific to your problem. This method works because Uber can see your account details and recent trips, which speeds up resolution.
If you do not have the app or cannot access it, you can visit help.uber.com on a web browser and follow the same process: select your issue type, and Uber will provide contact options. Phone numbers vary by region and issue, so the website will show you the correct number for your location and problem.
Key Takeaways
- Uber support is accessed through the app or help.uber.com, not through a single customer service number.
- The contact method you receive depends on your issue type — rider problems, driver problems, Uber Eats, or account access — and your location.
- In-app chat is usually the fastest option because Uber can see your account and trip history.
- If you need a phone number, the app or website will show you the correct one for your region and issue after you describe the problem.
Support through the Uber app
The Uber app has a built-in help section that connects you to support without leaving the app. Tap the menu icon in the bottom right (three horizontal lines), then tap "Help." A list of common issues appears — "Trip issues," "Account and payment," "Safety," "Lost item," and others. Select the one that matches your problem.
After you choose your issue, Uber shows you a series of quick-fix suggestions. If those do not solve it, you can request a callback, start a chat with a support agent, or see a phone number to call. Chat is often available when ready, while callbacks may have a wait time. Uber tells you the estimated wait before you request either one.
This method works best because the app already knows which trip you are referring to, your payment method, and your account history. You do not have to explain those details to the agent — they see them on their end.
Support through the Uber website
If you cannot or do not want to use the app, go to help.uber.com in any web browser. The process is the same: select your issue type from the list, review suggested solutions, and then request chat or a phone number if you need to speak with someone.
The website version works on any device — phone, tablet, or computer — and does not require you to have the Uber app installed. However, you will need to be signed into your Uber account so that support can access your information. If you cannot sign in, you may need to call the account recovery number, which the website will provide when you select "Account and payment" as your issue.
Phone numbers by issue type and region
Uber does not list all phone numbers on a single page. Instead, the app and website show you the correct number after you describe your issue and select your location. This is because Uber routes rider calls, driver calls, and Eats calls to different teams, and phone numbers differ by country and region.
For example, a rider in California calling about a trip issue will see a different number than a driver in Texas calling about earnings. The app or website determines which number to show based on your account type, the issue you selected, and your location.
If you already have a number from a previous support conversation, you can call it again. However, if you are contacting Uber for the first time about a new issue, use the app or website to get the correct number rather than searching online, because outdated numbers circulate widely and may route you to the wrong team or a long wait.
Chat support and callback options
Chat is often faster than phone support because you do not have to wait for an agent to become available — you can start typing your issue while you wait. Uber shows you an estimated response time before you start the chat. Chats are usually answered within a few minutes during business hours.
If you request a callback instead, Uber calls you at the number on your account. You choose whether you want the call within the next hour, later today, or tomorrow. This option is useful if you do not want to stay on hold or if you are in a place where you cannot talk on the phone right now.
Both chat and callback let you describe your issue in detail and ask follow-up questions. Chat creates a written record you can scroll back through, while a phone call does not — if you need documentation of what was discussed, take notes during the call or ask the agent to send you a summary via email.
What to have ready before you contact support
Before you reach out, gather information about your issue. If it is about a specific trip, have the date and time of the trip, the driver or restaurant name, and the pickup and dropoff locations. If it is about payment, have your receipt or the transaction date. If it is about a lost item, remember where you left it and when.
You will also need to be signed into your Uber account or have your phone number and email address ready. Support agents can look up your account using either one, but having the app open and signed in is faster because they can see your trips and payment methods when ready.
If you are calling from a phone number different from the one on your account, let the agent know. This helps them verify your identity and locate the right account.
Common issues and where to find help
Trip issues — a driver did not show up, the fare seems wrong, or the route was not what you expected — are handled through the "Trip issues" section in Help. Uber can often refund part of a fare or credit your account without a phone call if you describe the problem clearly in the app.
Account and payment problems — you cannot sign in, your payment method was declined, or you see a charge you do not recognize — go under "Account and payment." These issues sometimes require a phone call because the agent may need to verify your identity or access your payment history.
Lost items are handled through "Lost item" in the Help menu. Uber can contact the driver or restaurant on your behalf and ask them to check for your item. If they find it, Uber coordinates the return. This process usually takes a few days.
Safety concerns should be reported when ready through the "Safety" section. These reports are treated as urgent, and Uber may contact you by phone to gather more details.
Frequently Asked Questions
Is there a main Uber customer service phone number?
No. Uber routes support calls based on your issue and location, so the number changes depending on what you need help with. The app or help.uber.com will show you the correct number after you describe your issue. Calling a number you found online may route you to the wrong team or a long wait.
How long does it take to hear back from Uber support?
Chat responses usually come within a few minutes during business hours. Callbacks may take longer depending on demand — Uber shows you an estimated wait time before you request one. Phone calls connect you when ready if an agent is available, or you wait on hold. Response times vary by time of day and issue type.
Can I contact Uber support by email?
Uber does not list a general email address for support. However, after you resolve an issue through chat or phone, the agent may send you a summary or follow-up information by email. If you need to reach support, use the app, website, or phone number instead.
What if I do not have the Uber app?
Go to help.uber.com on any web browser and sign into your account. The website has the same Help section as the app and will show you chat, callback, or phone options. You do not need the app installed to contact support.
How do I report a safety issue to Uber?
Open the Uber app, tap Help, and select "Safety." Describe what happened and Uber will ask follow-up questions. Safety reports are treated as urgent and may result in a phone call from Uber to gather more details. You can also call the number Uber provides in the Safety section if you need to report something when ready.