Uber does not have a general customer support phone number you can call
Uber handles most support requests through the app or website, not by phone. There is no single phone number to call Uber's main support line. Instead, Uber routes different issues to different channels — some go through in-app chat, some through email, and some through phone numbers specific to your situation.
The reason Uber works this way is volume. Millions of rides happen every day, and the company prioritizes requests through its app because it can attach your account details, trip history, and payment information automatically. A phone call would require you to provide all of that information manually, which slows things down.
That said, Uber does offer phone support for certain situations. The phone number you can reach depends on what your issue is and whether you are a driver or a rider.
Key Takeaways
- Uber's main support channel is the in-app help menu or the website, not a phone line.
- Riders can request a callback through the app if their issue qualifies for phone support.
- Drivers have access to a dedicated support line, though the number varies by country and region.
- For safety emergencies, call 911 first — do not wait for Uber support to respond.
- Lost items, account issues, and payment problems are handled through in-app chat, which is usually faster than phone support.
How to reach support as a rider through the app
Open the Uber app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Help" and you will see a list of common issues: trip problems, lost items, account settings, payment, and safety concerns. Tap the category that matches your problem.
After you select a category, the app will show you articles and solutions. At the bottom of the screen, you will see a button that says "Still need help?" or "Contact support." Tap that button. Uber will then offer you options: chat with a support agent, request a callback, or submit a written report. If your issue qualifies for a phone callback, you can request one and Uber will call you within a set timeframe — usually within a few hours, though wait times vary by location and how busy support is.
Chat is almost always faster than waiting for a callback. A support agent can see your trip details, payment history, and account status in real time, so they can often resolve your issue in minutes. If you prefer to speak to someone by voice, the callback option is there, but be prepared to wait.
How to reach support as a driver
Uber drivers have a dedicated support line in most countries. In the United States, the driver support number is 1-833-285-0953. In other countries, the number is different — you can find the correct number by opening the Uber Driver app, tapping the menu, selecting "Help," and looking for the phone number listed for your region.
Driver support handles issues like account access, vehicle verification, background check questions, payment disputes, and deactivation appeals. Wait times for the driver line vary widely depending on the time of day and how many drivers are calling in. Early morning and late evening tend to be less busy than midday.
Like the rider app, the driver app also has an in-app help menu. You can try that first to see if your issue is covered in the knowledge base or if you can chat with an agent. If you need to speak by phone, the dedicated line is your best option.
What to do if you have a safety emergency
If you are in when ready danger — whether you are a rider or a driver — call 911 first. Do not try to reach Uber support. Uber support cannot dispatch emergency services, and calling them will only delay help.
After you have called 911 and are in a safe place, you can report what happened to Uber through the app. Open the Help menu, select "Safety," and describe the incident. Uber takes safety reports seriously and will investigate. Save any evidence you have — screenshots, photos, or the names of witnesses — and include that information in your report.
Common issues and the fastest way to resolve them
If you lost something in an Uber, go to the Help menu, select "Lost item," and describe what you lost and which trip it was in. Uber will contact the driver on your behalf. Most drivers check their cars between rides and will return items if they find them. Response time is usually within 24 hours.
If you were charged incorrectly, select "Payments" in the Help menu and describe the charge. Uber can see the exact details of your trip — distance, time, surge pricing, tolls — and will refund you if there was an error. This usually takes a few days to process.
If you cannot log into your account, select "Account & login" and follow the password reset steps. If that does not work, request a callback and explain that you are locked out. Uber can sometimes unlock your account when ready or send you a reset link.
For all of these issues, in-app chat is faster than phone support because the agent can see your account and trip history when ready. Phone support requires you to provide that information verbally, which takes longer.
Why Uber prefers chat and app support over phone
Uber's support system is built around the app because it is more efficient for both you and the company. When you use in-app chat, the support agent can pull up your exact trip, see your payment method, check your account history, and verify your identity all at once. On a phone call, you have to describe all of that yourself, and the agent has to type it in manually.
Chat also creates a written record of your conversation. If you need to follow up or dispute something later, you can scroll back and see exactly what was said. Phone calls do not have that built-in record unless you recorded the call yourself, which is illegal in some states without the other person's consent.
The trade-off is that you cannot hear a human voice right away. But if your issue is straightforward — a lost item, a billing question, a trip problem — chat usually resolves it faster than you would get through on a phone line anyway.
International Uber support numbers
Uber operates in over 70 countries, and each region has its own support structure. If you are outside the United States, the phone number for driver support will be different. The fastest way to find the correct number is to open the Uber app, go to Help, and look for the phone number listed for your country or region.
Some countries have regional support centers that handle multiple countries. For example, Uber's support for several European countries may route through a single center. The app will always show you the right number to call for your location.
If you are traveling and using Uber in a different country, the in-app help menu will update to show you the support options for that country. Chat support is available in most major markets and is usually your fastest option regardless of where you are.
Frequently Asked Questions
Can I call Uber to request a ride if the app is not working?
No, Uber does not take ride requests by phone. If the app is crashing or not loading, try restarting your phone, clearing the app cache, or reinstalling the app. If that does not work, use the website at uber.com to request a ride. If you cannot access either the app or the website, contact support through the app's Help menu or wait until the app is working again.
What if I call the driver support number but I am a rider?
The driver support line is for driver accounts only. If you call it as a rider, they will direct you to use the in-app help menu instead. Use the rider app's Help section to reach support for your account.
How long does it take to get a callback from Uber support?
Callback wait times vary depending on how busy support is and what time of day you request it. During peak hours, you might wait several hours. Chat support is usually faster — most chat conversations are resolved within 10 to 30 minutes. If your issue is urgent, try chat first.
Can I email Uber support instead of calling or using the app?
Uber does not have a general email address for customer support. All support requests go through the app or website. If you have a specific concern that does not fit the standard categories, describe it as clearly as possible in the "Still need help?" section and a support agent will read it and respond.
What should I do if I have a complaint about a driver or rider?
Open the Help menu, select "Safety" or "Trip issues," and describe what happened. Include the date and time of the trip. Uber will investigate and may take action against the other person's account if the complaint is substantiated. You can also rate the driver or rider after the trip, which feeds into Uber's rating system.