Uber's main customer support number and when to use it

Uber does not publish a single phone number for all customer issues. Instead, you reach support through the Uber app itself, which routes your call or message to the right team based on your problem. Open the Uber app, tap your profile icon, select "Help," choose your issue type, and you will see a "Call Support" button that connects you to a live agent. The wait time varies — typically a few minutes during peak hours, longer late at night.

If you cannot use the app (your phone is broken, you lost it, or the app will not open), you can call Uber's general support line at 1-800-253-0000. This number works for riders and drivers in the United States. Have your account email and phone number ready when you call, because the agent will need to look up your account.

Uber also offers support through the app's chat feature, which does not require a phone call. Many people find this faster than waiting on hold, especially for non-urgent issues like questions about a fare or a lost item.

Key Takeaways

  • The fastest way to reach Uber support is through the app's Help section, which connects you to a live agent by phone or chat.
  • If you cannot access the app, call 1-800-253-0000 from the United States and have your account email ready.
  • Chat support through the app often has shorter wait times than phone support during busy hours.
  • Uber support handles rider issues, driver issues, and billing separately, so describe your problem clearly so the agent routes you correctly.
  • Response times vary by time of day and issue type — safety issues are prioritized over billing questions.

What issues Uber support can and cannot handle

Uber support can help with lost items left in a car, fare disputes, driver or rider behavior complaints, account access problems, and payment issues. If you left something behind, contact support within a few hours — the driver may still have it or be able to return it. For fare disputes, support can review the trip details and issue a refund if the charge was wrong.

Support cannot change prices after a trip is complete or override surge pricing that was in effect when you requested the ride. They also cannot force a driver to accept your ride request or may provide a specific driver will pick you up. If you have a safety concern — a driver who made you uncomfortable, a passenger who was aggressive, or an accident — report it when ready through the app's safety feature, which flags the issue for a specialized team.

Reaching Uber support for different types of problems

For a lost item, go to the trip in your app, tap "I lost an item," and describe what you left behind. The app will notify the driver and give you the option to offer a reward. If the driver does not respond within a few hours, contact support through the Help section and they can reach the driver on your behalf.

For a fare problem, open the trip receipt, tap the three dots, and select "Report a problem." Describe what went wrong — the driver took a longer route, the fare was higher than the estimate, or you were charged twice. Support will review the GPS data and the fare calculation and respond within a few days.

For account or payment issues, go to Help and select "Account & Login" or "Payments & Refunds" depending on your problem. If you cannot log in, support can send you a password reset link or help you regain access. If a charge appears that you do not recognize, support can investigate and reverse it if it was unauthorized.

How long it takes to hear back from Uber support

Phone support through the app usually connects you to an agent within a few minutes during business hours. Late night and early morning waits can stretch to 15 or 20 minutes. Chat support often has shorter waits because more agents handle chat at once, but responses come in text rather than voice.

For issues you report through the app (lost items, fare disputes, safety concerns), Uber sends you a response within 24 to 48 hours, though many are resolved faster. Lost item cases are prioritized if you report them the same day. Fare disputes may take longer if support needs to review GPS data or contact the driver for their account of the trip.

What to do if you cannot reach support

If the app's Help section is not loading or the "Call Support" button is not working, try closing the app completely and reopening it. If that does not work, try the chat feature instead of calling — it often works when the phone system is having issues.

If you still cannot reach anyone, call 1-800-253-0000. Have your account email, phone number, and trip details (date, time, driver name) ready. If you are calling about a safety issue, mention that first so the agent prioritizes your call.

For account lockouts or security concerns, you can also email Uber support through the app's Help section. Select your issue, scroll to the bottom, and choose "Email us" if that option appears. Email is slower than phone or chat but creates a written record of your issue.

Uber support for drivers

If you drive for Uber, you reach support through the driver app, not the rider app. Tap your profile icon, select "Help," and choose your issue. Driver support handles vehicle verification problems, payment questions, account deactivation, and disputes with riders. The phone number is the same — 1-800-253-0000 — but tell the agent you are calling as a driver so they route you to the driver support team.

Driver issues often take longer to resolve because they may involve vehicle documents, background checks, or disputes that need investigation. If your account has been deactivated, support can explain why and tell you what steps you need to take to reactivate it.

Frequently Asked Questions

Can I call Uber to request a ride if the app is not working?

No, Uber does not take ride requests by phone. If the app will not work, try restarting your phone or reinstalling the app. If you are in an emergency, call 911 instead of Uber. For non-emergency issues with the app, call support at 1-800-253-0000 and they can troubleshoot the problem.

What if I need to report a safety issue?

Report safety issues when ready through the app's safety feature, which is usually a button on the trip screen or in the Help section. This flags your report for a specialized team that prioritizes safety concerns. If you are in when ready danger, call 911 first, then contact Uber support afterward to report what happened.

Does Uber have support in other countries?

Yes, but the phone number varies by country. Use the Help section in the app — it will show you the correct support number for your location. In most countries, you can also reach support through chat or email within the app, which works the same way as in the United States.

How do I get a refund if I was overcharged?

Open the trip receipt, tap the three dots, and select "Report a problem." Describe the overcharge and support will investigate. If the charge was wrong, they will issue a refund to your original payment method within a few days. You can also contact support directly through the Help section and ask about the charge.

What if a driver or rider was rude or unsafe?

Report the behavior through the app's rating and feedback system after the trip ends, or contact support through Help and describe what happened. Include the date, time, and trip details. Support will review the report and may deactivate the driver or rider if the behavior violated Uber's policies.