Uber does not publish a general customer service telephone number
Uber handles most customer issues through its app, website, or in-app chat rather than phone support. There is no single number you can call to reach Uber customer service for general questions. Instead, Uber directs riders and drivers to contact support through the channels built into their account.
If you need to report a safety emergency, contact local emergency services (911 in the United States) first. For non-emergency issues — a lost item, a billing question, a problem with a ride — you will reach Uber fastest through the app itself.
Key Takeaways
- Uber's primary support channel is the Help section inside the app, where you can describe your issue and receive responses from support staff.
- You can also contact Uber through in-app chat, which is often faster than email for time-sensitive problems.
- Some countries and regions have local Uber support phone lines, but these are not widely advertised and may have limited hours.
- If you are in when ready danger, call 911 or your local emergency number instead of trying to reach Uber.
- Lost items, account access problems, and payment disputes can all be reported through the app without needing a phone number.
How to contact Uber through the app
Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" from the menu. You will see a list of common issues — lost item, safety concern, trip problem, account access, payment issue — and you can tap the category that matches your situation.
After you select a category, Uber will show you articles and solutions related to that problem. At the bottom of the screen, you will see a button to contact support. Tap it, describe what happened, and submit. A support agent will respond, usually within a few hours, though response time varies depending on how busy the support team is at that moment.
For urgent issues, look for a chat option on the same Help screen. In-app chat connects you to a support agent in real time, and this is often faster than submitting a written report if you need an when ready answer.
Contacting Uber through the website
If you do not have the app or prefer to use a computer, go to help.uber.com. Log in with your Uber account email and password. You will see the same Help categories as in the app — lost item, trip problem, account issue, and so on.
Select your issue, read the suggested solutions, and then choose "Contact support" if you need to speak with an agent. You can submit a written report, and support will respond by email. Response times are typically longer through the website than through the app, so use the app if your issue is time-sensitive.
Regional phone numbers and when they exist
Some countries operate local Uber support phone lines, but these are not listed on Uber's main website and are not available everywhere. If you are in a country outside the United States, check your local Uber app or website for a phone number specific to your region. Hours are often limited, and wait times can be long.
The United Kingdom, Canada, and several European countries have published support numbers in the past, but availability and hours change. Your best approach is to search "Uber support phone number [your country]" to see if a current number exists for your location. Even if one does, the in-app chat option will usually connect you faster.
What to do if you cannot access your account
If you are locked out of your Uber account or cannot log in, you cannot use the in-app Help feature. Instead, go to help.uber.com on a web browser and select "Account access" from the Help menu. You will be asked to enter the email address associated with your account, and Uber will send you password reset instructions or other recovery steps.
If you do not receive an email from Uber within a few minutes, check your spam folder. If you still cannot regain access, submit a support request through the website form, and an agent will investigate. This process can take 24 to 48 hours.
Safety emergencies and when to call 911
If you are in when ready physical danger during a ride, do not wait to contact Uber. Call 911 (or your local emergency number) right away and tell the dispatcher your location and what is happening. After you are safe, you can report the incident to Uber through the app.
Uber has a Safety Toolkit inside the app that includes an emergency button. In some regions, tapping this button will alert local authorities and Uber simultaneously. Check your app's Safety section to see if this feature is available where you are.
Common issues and how to report them
Lost items are reported through the app by opening your trip history, selecting the ride where you lost something, and tapping "I lost an item." Uber will contact the driver and give them your contact information so they can return it. If the driver does not respond within a set time, Uber may offer compensation.
Billing disputes — a charge you do not recognize or a fare that seems wrong — are handled through the "Payment issue" category in Help. Describe what happened, and support will review your trip details and either reverse the charge or explain why it was correct.
If a driver was rude, unsafe, or violated Uber's policies, report it through the "Safety concern" or "Driver behavior" option in Help. Uber investigates these reports and may deactivate drivers who violate community guidelines.
Frequently Asked Questions
Is there a main Uber customer service phone number?
No. Uber does not operate a general customer service phone line in most countries. Support is handled through the app, website chat, or email. Some regions have local numbers, but these are not widely advertised and may have limited hours.
How long does it take to hear back from Uber support?
Response time depends on the issue and how busy support is. In-app chat may connect you within minutes. Written reports submitted through the app usually get a response within a few hours. Website submissions and email can take 24 hours or longer.
Can I call Uber if I lost something in a car?
You cannot call Uber directly, but you can report a lost item through the app when ready after your ride. Tap the trip, select "I lost an item," and describe what you left behind. Uber will notify the driver and facilitate contact between you.
What should I do if I am in danger during a ride?
Call 911 or your local emergency number first. Tell the dispatcher your location and what is happening. After you are safe, report the incident to Uber through the app so they can investigate and take action against the driver if needed.
Does Uber have phone support for drivers?
Uber drivers also use the in-app Help feature for support questions. Some regions have driver-specific support lines, but these are accessed through the driver app, not a public number. Drivers should check their app's Help section for contact options in their area.