What you can do on the Uber website
The Uber website at uber.com lets you view ride prices, track driver locations, and manage your account without using the app. You can sign in with your email or phone number, request a ride, set your pickup and dropoff locations, and see the estimated fare before you confirm. The website also shows your ride history, lets you add or change payment methods, and displays your account settings.
Not every feature available in the Uber app appears on the website. Food delivery through Uber Eats, for example, is primarily a mobile app experience, though you can view some Uber Eats information through the main website. Ride requests work the same way on both — you enter your location, the app or website detects where you are, and you see available ride types and prices.
The website is useful when you want to check something before opening the app, when your phone battery is low, or when you prefer a larger screen. You can also use it to review past trips, dispute a charge, or contact Uber support about an account issue.
Key Takeaways
- The Uber website lets you request rides, check prices, and manage your account, but some features like Uber Eats ordering are app-only.
- You sign in with your email or phone number and can request a ride by entering your pickup and dropoff locations.
- The website shows your ride history, payment methods, and account settings in the same way the app does.
- You can contact Uber support through the website if you have a question about a charge or your account.
How to sign in to your Uber account
Go to uber.com and click "Sign In" in the top right corner. Enter your email address or phone number, then click "Continue." If you signed up with a phone number, Uber will send you a code by text message — enter that code on the next screen. If you signed up with an email, you will be asked for your password.
If you do not have an Uber account yet, click "Sign Up" instead. You will need to provide your name, email or phone number, and a password. Uber will also ask for your payment method before you can request your first ride.
If you forget your password, click "Trouble signing in?" on the sign-in page. Uber will send you a link by email to reset it. Check your spam folder if you do not see the email within a few minutes.
Requesting a ride on the website
After you sign in, the map on the homepage shows your current location. Click on the "Where to?" field at the top and type your destination. Uber will show you the available ride types — UberX, Uber Comfort, UberXL, or others depending on your city — along with the estimated fare and pickup time for each.
Select the ride type you want. The website will ask you to confirm your pickup location; if it is wrong, click on the map to move the pin to where you actually are. Then click "Request [Ride Type]" and Uber will match you with a driver. You will see the driver's name, photo, car details, and real-time location on the map as they approach.
You can cancel the ride before the driver arrives by clicking "Cancel Ride," though cancellation fees may explore depending on how close the driver is. Once the driver arrives and you get in, the ride begins and the meter starts running.
Managing your payment method and account settings
Click the menu icon (three horizontal lines) in the top left corner and select "Account" to see your profile, payment methods, and preferences. Under "Payment Methods," you can add a credit card, debit card, or other payment option. Uber will ask for your card number, expiration date, and billing zip code.
You can set a default payment method so Uber charges the same card every time. If you want to remove a payment method, click the trash icon next to it. Uber will always keep at least one payment method on file.
In the Account section, you can also change your name, email, or phone number. If you change your email, Uber will send a confirmation link to your old email address first — you must click that link to complete the change. Password changes also happen in this section.
Viewing your ride history and receipts
Click the menu icon and select "Your Trips" to see every ride you have taken. The list shows the date, time, pickup and dropoff locations, fare amount, and driver name for each trip. Click on any trip to see more details, including the route on a map, the breakdown of charges (base fare, distance, time, and any surge pricing), and the tip you left.
Uber sends a receipt to your email after each ride, but you can also view and read receipts from the website. Click on a trip and look for a "Receipt" or "read Receipt" button. If you need to dispute a charge or report a problem with a ride, you can do that from the trip details page by clicking "Report an Issue."
Contacting Uber support through the website
Click the menu icon and select "Help" to reach Uber's support center. You will see a search box where you can type your question — Uber's system will suggest articles that might answer it. Common topics include how to request a ride, how to add a payment method, and what to do if you left something in a car.
If you cannot find an answer in the help articles, scroll down and click "Contact Us" or "Get Help." Uber will ask you to describe your issue and may offer a few ways to resolve it — for example, if you were charged twice, Uber might refund you directly from that page. For more complex issues, you can request a response from the support team, though response times vary.
Differences between the website and the app
The Uber website and app do the same thing for requesting rides and managing your account. Both show real-time driver locations, let you set your destination, and display the fare before you confirm. Both also store your ride history and payment methods in the same place.
The main difference is that some features work better or only work on the app. Uber Eats food delivery is primarily app-based, though you can view restaurant information on the website. Scheduled rides (booking a ride in advance) work on both, but the app experience is smoother. The app also sends push notifications when your driver is nearby, while the website does not.
The website is faster to load on a computer and easier to use on a large screen. The app is faster on a phone and has more features. Most people use both — the app for everyday rides and the website when they want to check something quickly or do not have their phone handy.
Frequently Asked Questions
Can I request a ride on the website if I do not have the app?
Yes. The website works the same way as the app for requesting rides. You sign in, enter your destination, choose a ride type, and confirm your pickup location. A driver will be matched to you just as they would through the app.
What should I do if I forgot my password?
Click "Trouble signing in?" on the sign-in page at uber.com. Uber will send you a password reset link by email. Click the link, create a new password, and sign in. If you do not see the email, check your spam folder.
Can I change my payment method on the website?
Yes. Sign in, click the menu icon, select "Account," then click "Payment Methods." You can add a new card, remove an old one, or change which card is your default. Uber will ask for your card number, expiration date, and billing zip code.
Why does the website show a different fare than the app?
Fares can change between the moment you check the website and the moment you request a ride, especially during busy times. Both the website and app show the current estimated fare at the time you look. Surge pricing and demand can cause prices to rise or fall within minutes.
Can I order food through Uber Eats on the website?
You can view restaurant information and menus on the Uber website, but ordering food works best through the Uber Eats app. The website does not have the full ordering experience that the app provides.