Uber does not publish a single customer service phone number that works for all account types
Uber handles customer support differently depending on whether you are a rider, driver, or Uber Eats user. There is no universal phone line. Instead, Uber routes support requests through the app itself, email, or phone numbers specific to your account type. The fastest way to reach someone is usually through the Uber app, which connects you to support for your specific issue without waiting on hold.
If you need to speak to someone by phone, the number and availability depend on what you use Uber for and where you are located. Some regions have dedicated phone support; others do not. This guide explains how to find the right contact method for your situation.
Key Takeaways
- Uber's main support channel is the app itself — open the menu, select Help, and choose your issue to reach support without a phone call.
- Riders in the United States can call 1-833-USE-UBER (1-833-873-8237) during business hours, though wait times vary by region and time of day.
- Drivers and Uber Eats users have separate support numbers and may have different availability depending on their location.
- Email support is available through the app's Help section and may be faster than phone support during peak hours.
- International riders should check the Uber app for their country's support number, as phone availability differs by region.
How to contact Uber support through the app
The Uber app is Uber's primary support channel and usually the fastest way to reach help. Open the app, tap the menu icon (three horizontal lines) in the lower right corner, and select Help. You will see a list of common issues — choose the one closest to your problem. The app will then offer solutions, a chat option with a support agent, or a callback option where Uber calls you instead of you waiting on hold.
The callback feature is useful if you do not want to stay on the phone. You request a call, and a support agent contacts you within a set timeframe. This avoids the hold time of a traditional phone call. Chat support through the app is also available and does not require you to be on a call at all.
Uber rider phone support in the United States
Riders in the United States can call 1-833-USE-UBER (1-833-873-8237). This number is available during business hours, though the exact hours vary by region. Wait times depend on call volume — peak times like evenings and weekends typically have longer waits than midday on weekdays.
Before calling, have your trip details ready: the date, time, and location of the ride you need help with. If you are calling about a lost item, know where you left it and which driver picked you up. The more specific you are, the faster the agent can help you.
Uber driver and Uber Eats support numbers
Drivers and Uber Eats users have separate support lines. Drivers can reach support through the Driver app by tapping the menu and selecting Help, then choosing Call Support. This routes you to driver-specific support rather than rider support. Uber Eats users follow the same path through the Uber Eats app.
Some regions offer dedicated phone numbers for drivers and Eats users, but these are not published as widely as the rider number. The app's Help section will show you the phone number for your region if one exists. If no number appears, the callback or chat options are your fastest alternatives.
International support and regional differences
Uber operates in over 70 countries, and phone support availability varies significantly by region. Some countries have dedicated support phone lines; others rely entirely on in-app chat and email. Open the Uber app, go to Help, and look for a phone number listed for your country. If one appears, that is the correct number for your location.
If you are traveling and need support in a country where you do not speak the language, the app's chat feature often has translation built in. Email support through the app may also be available and can give you time to compose your message clearly before sending it.
What to do if you cannot reach support by phone
If the phone line is busy or you prefer not to call, use the in-app chat or callback feature. These typically have shorter wait times than phone support, especially during peak hours. You can also email Uber through the Help section of the app — response times are usually 24 to 48 hours, though urgent issues may be handled faster.
For account security issues, lost items, or billing disputes, email creates a written record of your conversation. This can be useful if you need to reference what was discussed or if the issue requires follow-up. Take screenshots of any relevant information — your trip receipt, the driver's name, or the item you lost — and attach them to your email.
Common reasons to contact Uber support
Riders most often contact support for lost items left in a car, disputes over trip charges, driver behavior concerns, or issues with a ride that did not happen as expected. Drivers contact support for payment questions, account access problems, or disputes with riders. Uber Eats users typically reach out about missing items from orders, incorrect charges, or delivery issues.
The Help section of the app is organized by these common issues. Selecting the right category helps route you to an agent who handles that specific type of problem, which speeds up resolution. If your issue does not fit neatly into one category, choose the closest match and explain the full situation when you connect with support.
Frequently Asked Questions
Is there a 24/7 phone line for Uber riders?
Uber's phone support operates during business hours, which vary by region. The exact hours are shown in the app's Help section. For issues outside business hours, use the in-app chat or callback feature, which may have different availability than phone support.
How long does it usually take to reach someone by phone?
Wait times depend on call volume and your location. Midday on weekdays is typically faster than evenings or weekends. If you are waiting longer than 15 minutes, try the callback feature or in-app chat instead — these often have shorter wait times.
Can I get a refund by calling Uber support?
Support can review your trip and issue a refund if there was an error with the charge or the ride. Have your trip details ready when you call. Refunds typically appear in your original payment method within 3 to 5 business days, though this varies by bank.
What if I need to report a safety issue?
Report safety concerns through the app when ready after the trip. Go to Help, select the trip, and choose the safety-related option. Uber takes these reports seriously and may deactivate a driver's account pending investigation. You can also call support to report a safety issue if you prefer to speak to someone directly.
Does Uber have support in languages other than English?
In-app chat support often supports multiple languages depending on your region. Check the Help section to see which languages are available in your area. Email support may also accommodate requests in other languages, though response time may be longer.