How to reach Robinhood by phone
Robinhood does not publish a single phone number for general customer support. Instead, the company routes calls through its app and website. To speak with someone directly, open the Robinhood app, tap the account icon (usually in the bottom right), scroll to "Help," and select "Contact Us." From there, you can request a callback rather than waiting on hold.
Robinhood also offers support through its website at robinhood.com. Log in to your account, go to the Help section, and look for contact options. The company prioritizes app-based requests because it can match you with an agent who can see your account details in real time.
Response times vary depending on how busy the support team is. During market hours (9:30 a.m. to 4 p.m. Eastern on weekdays), wait times tend to be longer. Early morning, evening, or weekend requests may receive faster responses.
Key Takeaways
- Robinhood routes phone support through its app and website rather than publishing a direct phone number.
- The fastest way to reach an agent is to use the "Contact Us" feature in the app's Help section and request a callback.
- You can also contact support through the website at robinhood.com by logging in and navigating to Help.
- Response times are typically longer during market hours and faster outside trading hours or on weekends.
- Having your account details and a description of your issue ready will help the agent information you more quickly.
What to do before you contact support
Before reaching out, gather the information the agent will need. Have your account username or email address ready, and write down exactly what happened — the date, the transaction or feature involved, and what you expected to happen versus what actually happened. If you're reporting a technical problem, note which device you were using (iPhone, Android, desktop browser) and which version of the app.
Check the Robinhood Help Center first for answers to common questions. Many issues — like why a deposit is pending, how to set up two-factor authentication, or how to cancel an order — have step-by-step articles that solve the problem without needing to wait for an agent. The Help Center is searchable and organized by topic.
Callback requests versus live chat
Robinhood offers both callback requests and live chat through its app. A callback request means an agent will call you back at a number you provide, usually within a few hours. This is useful if you don't want to wait on hold or if you need to step away from your phone.
Live chat connects you to an agent when ready through the app or website, though wait times still explore during busy periods. Live chat works well for quick questions that don't require looking at your full account history. For account-specific issues — like a missing deposit, a trade that didn't go through, or a security concern — a callback often works better because the agent can pull up your details and call you back when they're ready to help.
What Robinhood support can and cannot help with
Robinhood support can help with account access issues, password resets, deposit and withdrawal problems, order cancellations, tax document requests, and technical glitches in the app. They can also explain how features work, walk you through the process of setting up recurring investments, or help you troubleshoot why a trade won't go through.
Robinhood support cannot provide investment information, tell you whether to buy or sell a specific stock, or make trades on your behalf. They also cannot reverse a trade you've already completed or recover money from a trade you regret. If you made a trade and changed your mind, you would need to execute a new trade in the opposite direction yourself.
Contacting Robinhood for account security issues
If you believe your account has been compromised, contact support when ready through the app or website. Do not wait for a callback — use live chat or the callback feature and mention that it's a security issue. Robinhood prioritizes these requests.
Have your phone ready because support may ask you to verify your identity through a code sent to your phone or email. Be prepared to describe what you noticed — unauthorized trades, a password you didn't change, login attempts from unfamiliar locations, or missing funds. The agent can freeze your account temporarily while they investigate.
Using email for non-urgent issues
For issues that are not time-sensitive, you can also reach Robinhood through email. In the Help section of the app or website, look for an email contact option. Email is slower than phone or chat — responses typically take one to three business days — but it creates a written record of your issue and the resolution, which can be useful if you need to reference the conversation later.
Email works well for questions about tax documents, account statements, or requests for documentation. It is not the right channel for urgent problems like account lockouts or suspected fraud.
What to expect during a support call
When an agent calls you back or you connect through live chat, they will verify your identity by asking for information only you would know — usually your full name, the last four digits of your Social Security number, and details about your account. This protects your account from unauthorized access.
After verification, describe your issue clearly and concisely. The agent will either solve it on the call, walk you through steps to solve it yourself, or escalate it to a specialist if it requires deeper investigation. Most calls last between 5 and 15 minutes, depending on the complexity of the issue.
Frequently Asked Questions
Does Robinhood have a phone number I can call directly?
No. Robinhood routes all phone support through its app and website using callback requests or live chat. There is no published phone number to call directly. Using the "Contact Us" feature in the app is the official way to reach an agent.
How long does it take to get a callback from Robinhood?
Callbacks typically arrive within a few hours, though wait times vary based on how busy support is. During market hours, it may take longer. Early morning, evening, or weekend requests often receive faster responses. You can check the estimated wait time when you request a callback.
Can I speak to someone about why my deposit is pending?
Yes. Contact support through the app or website and describe when you initiated the deposit and which bank account you used. The agent can look up the transfer status and explain why it's taking longer than expected. Most deposits clear within one to three business days, but delays can happen if the bank is processing the transfer slowly.
What should I do if I can't log into my account?
Try resetting your password through the login screen first — this solves most lockout issues. If that doesn't work, contact Robinhood support through the website (since you can't access the app). Use live chat or request a callback and explain that you're locked out. Have your email address and phone number ready for verification.
Is there a way to avoid waiting for support?
Check the Robinhood Help Center first — many common issues have answers there without needing to contact an agent. For issues that do require support, request a callback instead of waiting on live chat, and contact support outside market hours when the team is less busy.