MaidPro is a franchise-based residential cleaning company with locations across the United States
MaidPro operates as a network of independently owned franchises rather than a single national company. Each location serves a specific geographic area and handles its own scheduling, pricing, and customer service. The company focuses on residential home cleaning using a standardized approach across locations, though individual franchise owners may offer variations in services or pricing within their market.
The company's model means you contact your local MaidPro franchise directly — not a central office. This affects how you book service, what you pay, and how quickly they can schedule you. Some franchises may be busier than others, and service quality can vary depending on the individual franchise owner's standards and training practices.
Key Takeaways
- MaidPro is a franchise network, so you work with a local owner rather than a national company, and pricing and availability vary by location.
- The company typically offers recurring cleaning (weekly, bi-weekly, or monthly) and one-time deep cleaning services for homes.
- You can contact your local MaidPro franchise through their website or phone to discuss your specific cleaning needs and get pricing.
- Service quality and response times depend on the individual franchise, so it's worth asking about their training, background checks, and customer reviews in your area.
What services MaidPro typically offers
Most MaidPro franchises offer recurring cleaning visits on a schedule you choose — weekly, every two weeks, or monthly. These visits usually cover standard household cleaning: dusting, vacuuming, mopping, bathroom cleaning, and kitchen surface cleaning. The exact scope depends on your home's size and your specific requests.
Many locations also offer one-time deep cleaning services, which go beyond routine maintenance and may include tasks like baseboards, inside appliances, or window cleaning. Some franchises offer add-on services like carpet cleaning or window washing, though these vary by location. When you contact your local franchise, ask which services they include in their standard offering and which cost extra.
How pricing works and what affects your cost
MaidPro franchises set their own prices, so what you pay depends entirely on your location, your home's size, and the specific services you request. There is no single national price list. A two-bedroom apartment in one city may cost significantly more or less than the same service in another area.
Most franchises charge either a flat rate per visit or an hourly rate. Some offer package deals for recurring service — for example, a discount if you commit to weekly cleaning for three months. When you contact a franchise, they typically send someone to walk through your home and provide a written estimate before you commit. Ask whether the estimate includes travel time, whether there are minimum visit lengths, and what happens if you need to cancel or reschedule.
How to find and contact your local MaidPro franchise
Start by visiting the MaidPro website and using their location finder tool. Enter your zip code or city, and it will show you which franchises serve your area. Some areas may have multiple franchises; others may have none nearby. If no franchise appears in your area, MaidPro does not currently operate there.
Once you find a local franchise, contact them directly by phone or through their website. Be ready to describe your home — number of bedrooms and bathrooms, square footage if you know it, and any specific cleaning priorities. Ask about their availability, how far in advance they book, and whether they offer a first-time customer discount or trial visit. This is also when you can ask about their hiring practices, background checks, and insurance coverage.
What to expect during your first visit
Before the first cleaning, the franchise should confirm the date and time and provide you with the cleaner's name. On the day of service, the cleaner will arrive during your scheduled window and begin working through your home according to the plan you discussed. Most visits last between two and four hours depending on your home's size and the services included.
You do not need to be home during the cleaning, though some people prefer to be present for the first visit. If you give the cleaner a key or access code, confirm the security arrangements with the franchise beforehand. After the visit, review the work and contact the franchise when ready if something was missed or needs adjustment — most franchises want to know right away so they can address it.
Questions to ask before booking
Ask your local franchise whether cleaners are employees or independent contractors, as this affects liability and consistency. learn about the same person will clean your home each time (which many people prefer for continuity) or if it rotates. Ask about their cancellation policy — what happens if you need to reschedule, and whether there are fees for cancellations made less than 24 hours in advance.
Confirm what cleaning supplies and equipment they bring and whether you need to provide anything. Ask whether they carry liability insurance and what it covers. Request references or reviews from other customers in your area. Finally, ask how you contact them if something goes wrong or you need to reach them between visits — whether it's through the franchise owner directly or a customer service line.
Frequently Asked Questions
Do I need to sign a long-term contract with MaidPro?
This varies by franchise. Some require a minimum commitment (like three months of weekly service), while others allow you to cancel anytime. Ask your local franchise about their contract terms and cancellation policy before you book. Many franchises offer a trial period or first visit at a reduced rate so you can see if the service works for you.
What if I'm not satisfied with the cleaning?
Contact your local franchise when ready and describe what was missed or needs to be redone. Most franchises will send the cleaner back to fix the problem at no extra charge. If the issue persists or you remain unsatisfied, ask about their complaint resolution process and whether they offer a refund or credit for that visit.
Are MaidPro cleaners background-checked?
Background check policies vary by franchise owner. Some conduct thorough background checks and drug screening; others may have minimal screening. This is an important question to ask your local franchise directly before booking. Ask specifically what type of background check they perform and whether you can see proof of it.
Can I request the same cleaner every time?
Many franchises try to assign the same person to regular customers, but this is not may provide and depends on the franchise's scheduling and staffing. Ask your local franchise whether they can commit to consistent staff for your recurring visits. Consistency can improve results because the cleaner learns your home's layout and preferences.
What if I have pets or special cleaning needs?
Tell your local franchise about pets, allergies, or specific cleaning concerns when you request your estimate. Some franchises can accommodate pet-friendly cleaning products or extra attention to pet hair, while others may have restrictions. Discuss any special needs upfront so there are no surprises on the first visit.