What Merry Maids does and how to contact them

Merry Maids is a residential cleaning franchise that sends teams to homes on a recurring schedule — typically every two weeks, though you can adjust frequency. The company operates in most U.S. states through independently owned franchises, so the specific services, pricing, and availability depend on which local franchise serves your area.

To reach Merry Maids, visit their main website at merrymaid.com or call 1-800-MERRY-MAIDS (1-800-637-7962). The website has a zip code search tool that connects you to the franchise operating in your region. That local franchise handles your estimate, scheduling, and service — not a national office.

Most franchises offer a free in-home estimate before you commit to anything. During this visit, a representative walks through your home, notes the square footage and layout, and discusses what you want cleaned. They then quote a price for recurring service.

Key Takeaways

  • Merry Maids is a franchise system, so pricing, services offered, and availability vary by the local franchise in your area.
  • The company typically sends a team of two to four cleaners every two weeks, though you can request different schedules.
  • A free in-home estimate is standard; the local franchise representative will quote a price based on your home's size and your cleaning preferences.
  • You can pause, resume, or cancel service, though some franchises may require notice or have minimum contract terms — ask when you get your estimate.

What gets cleaned on a standard visit

Merry Maids teams focus on common areas and surfaces rather than deep cleaning or specialized tasks. A typical visit includes vacuuming, sweeping, mopping floors, dusting surfaces, cleaning bathrooms (toilets, sinks, mirrors, tubs), wiping down kitchen counters and appliances, and emptying trash. The time spent depends on your home's size and the frequency of service — a home on a two-week cycle gets less intensive cleaning than one on a four-week cycle.

Services that are usually not included in standard Merry Maids service: inside oven cleaning, window washing, carpet shampooing, baseboards, ceiling fans, or organizing clutter. Some franchises offer these as add-ons for extra cost. Ask your local franchise what add-ons they provide and what they charge.

You should pick up clutter, dishes, and laundry before the team arrives. Cleaners work faster and more effectively when surfaces are clear, and most franchises expect this as part of the arrangement.

Pricing and payment

Merry Maids does not publish a single national price. Cost depends on your home's square footage, the number of bathrooms, your location, and how often you want service. A typical range across the country is $100 to $250 per visit for a standard home, but your local franchise may charge more or less.

Payment methods vary by franchise. Most accept credit cards, checks, and automatic bank transfers. Some franchises require payment upfront or on the day of service; others bill monthly. Ask about payment terms when you receive your estimate.

Many franchises offer discounts for signing a longer contract (such as six months or a year) or for scheduling service at less frequent intervals. Some also offer a discount for your first visit. These promotions are franchise-specific, so ask what your local office has available.

How scheduling and cancellations work

Once you book service, Merry Maids typically assigns you a regular day and time — for example, every other Thursday morning. The same team usually comes each visit, which means they learn your home and your preferences. If a team member is unavailable, the franchise sends a replacement.

If you need to reschedule a visit, contact your local franchise as soon as you know. Most require at least 24 hours' notice to move an appointment without penalty. Canceling without notice may result in a charge.

You can pause service temporarily (for example, if you are away for a month) or cancel permanently. Pause and cancellation policies vary by franchise — some allow you to stop anytime, while others have minimum contract terms or require a notice period. Confirm the cancellation policy before you sign up so you know what flexibility you have.

What to do before the team arrives

Clear floors, counters, and bathroom surfaces of personal items, clutter, and dishes. Put away laundry, toys, and papers. Close bedroom doors if you do not want those rooms cleaned. Lock up valuables and medications.

Leave a door unlocked or give the team a key code if you will not be home. Most Merry Maids franchises can work while you are out, and many customers prefer this. If you are home, stay out of the way so the team can work efficiently.

If you have pets, let the franchise know in advance. Some teams are comfortable working around pets; others ask that pets be secured in a separate room or outside during the visit. Discuss this when you book.

What happens if you are not satisfied with the cleaning

If the team misses something or does not meet your expectations, contact your local franchise within a day or two. Most franchises will send the team back to touch up problem areas at no extra charge. Document what you want redone — take photos if it helps — so the team knows exactly what to address.

If issues persist or you are unhappy with the service overall, discuss this with the franchise manager. They may adjust your service plan, change your team, or offer other solutions. Franchise policies on refunds or service credits vary, so ask what recourse you have if you are not satisfied.

Frequently Asked Questions

Do I have to sign a contract with Merry Maids?

It depends on your local franchise. Some require a contract (often for three to twelve months), while others work month-to-month. Ask about contract terms and cancellation policies before you commit. If a franchise requires a long-term contract and you prefer flexibility, ask if they offer a shorter-term option or a trial period.

Can Merry Maids clean my windows or pressure-wash my driveway?

Standard Merry Maids service does not include these tasks. However, some franchises offer them as paid add-ons or can refer you to other services. Ask your local franchise what extras they provide and what they cost.

What if I am not home when the cleaners arrive?

Most Merry Maids franchises work while you are out. You can leave a door unlocked, provide a key, or give a garage code. Discuss access arrangements when you schedule service so the team knows how to enter.

How long does a typical cleaning visit take?

Time varies based on your home's size and layout, but most visits last two to four hours. Your local franchise will give you a time window when they provide your estimate. The same team usually arrives at the same time each visit.

Can I change my cleaning schedule after I start service?

Yes. If you want to switch from every two weeks to monthly, or vice versa, contact your local franchise. They may adjust your price accordingly. Some franchises charge a fee for schedule changes, so ask about their policy.