What Coldwater Creek's return policy covers

Coldwater Creek allows returns within 60 days of purchase if items are unworn, unwashed, and in original condition with tags attached. The 60-day window starts from the date you receive your order, not the date you placed it. Items must be returned in the same condition they arrived — this means no alterations, no wear, and no damage beyond what came from shipping.

The policy covers most clothing, shoes, and accessories sold through Coldwater Creek's website and catalog. Final sale items, clearance merchandise marked as non-returnable, and items purchased during certain promotional events may have different rules. Check your receipt or packing slip to see if your specific purchase is marked final sale.

Refunds go back to your original payment method — credit card, debit card, or PayPal, depending on how you paid. If you used a gift card to buy the item, the refund returns as store credit on a new gift card. Shipping costs are not refunded unless the return is due to Coldwater Creek's error (like sending the wrong size or a damaged item).

Key Takeaways

  • You have 60 days from the delivery date to return unworn items with original tags in their original packaging.
  • Final sale and clearance items cannot be returned, so check your receipt before opening the package.
  • Refunds go back to the payment method you used, except gift card purchases refund as store credit.
  • Return shipping costs are your responsibility unless Coldwater Creek sent the wrong item or a damaged product.
  • You can return items by mail using a prepaid label or at a Coldwater Creek retail location if one is near you.

How to start a return by mail

Log into your Coldwater Creek account on their website and go to your order history. Find the order you want to return and select the items you're sending back. The system will generate a prepaid return shipping label that you print at home. Pack the items in their original packaging if possible, attach the label to the outside of the box, and drop it off at any UPS location.

Keep your tracking number until the refund appears in your account. Coldwater Creek typically processes returns within 5 to 7 business days after they receive the package, though this can take longer during busy seasons. You'll receive an email confirmation once your return is received and again when your refund is issued.

If you don't have a printer or prefer not to print a label, you can call Coldwater Creek's customer service at 1-800-962-4943 to request a label by mail. They will send you a physical label that you tape to your package.

Returning items at a store location

Coldwater Creek operates retail stores in select locations. If you have a store near you, you can return items in person without paying for return shipping. Bring the items in original condition with tags attached and your receipt or order confirmation. Store staff will process the return on the spot and issue a refund to your original payment method or as store credit if you prefer.

Store return policies follow the same 60-day window as mail returns. Items must still be unworn, unwashed, and in original packaging. Call ahead or check the Coldwater Creek website to confirm your nearest store's hours and location before you go.

What happens if an item arrives damaged or wrong

If Coldwater Creek sent you the wrong size, wrong color, or a damaged item, contact their customer service within 30 days of delivery. You can call 1-800-962-4943, email through their website, or start a return through your online account and select "damaged" or "wrong item" as the reason.

For damaged or wrong items, Coldwater Creek typically sends a replacement at no cost and provides a prepaid return label so you don't pay to send back the incorrect merchandise. If you prefer a refund instead of a replacement, you can request that when you contact them. These returns are processed faster than standard returns because the error is on Coldwater Creek's side.

Exchanges instead of refunds

If you want a different size or color of the same item rather than your money back, you can exchange it. Start an exchange through your online account or call customer service. Coldwater Creek will send the new item and include a prepaid return label for the original. You don't pay for either the outgoing or return shipping on an exchange.

Exchanges follow the same 60-day window as returns. The item you're exchanging must still be unworn, unwashed, and in original condition with tags. If the new size or color costs more than what you paid, you'll be charged the difference. If it costs less, the difference is refunded to your original payment method.

Items you cannot return

Final sale items are marked clearly on the product page before you buy them and on your receipt after purchase. These items cannot be returned for any reason except if they arrive damaged or wrong. Clearance merchandise is often final sale, so read the product description carefully before adding clearance items to your cart.

Personalized or monogrammed items cannot be returned once they've been customized. Swimwear and intimate apparel can be returned only if the hygiene seal or original packaging has not been opened. Items purchased during flash sales or special promotional events may have their own return restrictions — check the terms of the promotion when you buy.

Frequently Asked Questions

Can I return an item after 60 days?

No, the 60-day return window is firm. The clock starts when you receive the package, not when you buy it. If you're near the important date, contact customer service to explain your situation — they may make an exception in rare cases, but there's no may provide.

Do I have to use the prepaid label Coldwater Creek provides?

No, you can use your own shipping method, but you'll pay for it yourself. Using the prepaid label is free and the simplest option. If you use a different carrier, keep your receipt and tracking number in case the package is lost.

How long does it take to get my refund after I mail the return?

Coldwater Creek processes returns 5 to 7 business days after receiving your package, then issues the refund to your original payment method. Credit card refunds may take an additional 3 to 5 business days to appear, depending on your bank. During holiday seasons, processing can take longer.

What if the item has a small defect I didn't notice until I opened it?

Contact Coldwater Creek within 30 days of delivery and describe the defect. If it's a manufacturing flaw rather than normal wear, they will likely send a replacement or issue a refund. Take photos of the defect to include with your request.

Can I return something I bought in a Coldwater Creek store by mail?

Yes, in-store purchases can be returned by mail using the same process as online orders. You'll need your receipt. Call customer service at 1-800-962-4943 to request a return label, or return the item in person at any Coldwater Creek store location.