Eddie Bauer lets you return or exchange most items within 60 days of purchase

Eddie Bauer's standard return window is 60 days from the date you buy something, whether you shop in a store, online, or by phone. You can return items for a refund to your original payment method, exchange them for a different size or color, or request store credit. Items must be unworn, unwashed, and in original condition with tags attached. If you bought something on sale, you'll receive the sale price you paid, not the original price.

Returns without a receipt are accepted at Eddie Bauer stores and through their website, but the refund amount is based on the current selling price of the item rather than what you paid. Online returns require you to print a prepaid shipping label from your account or request one by phone. In-store returns are processed when ready.

Key Takeaways

  • You have 60 days from purchase to return or exchange most items, with tags attached and in unworn condition.
  • Sale items are refunded at the sale price you paid, not the original retail price.
  • Online returns use a prepaid shipping label you print yourself or request by phone.
  • Returns without a receipt are accepted but refunded at the current selling price instead of your purchase price.
  • Eddie Bauer gift cards and clearance items marked final sale cannot be returned.

What you can and cannot return

Most clothing, shoes, and accessories sold by Eddie Bauer can be returned within the 60-day window. Items must have their original tags attached and show no signs of wear, washing, or alteration. Underwear, swimwear, and intimate apparel can only be returned if the tags are still attached and the item has never been worn.

Items you cannot return include anything marked final sale, Eddie Bauer gift cards, items purchased more than 60 days ago, and merchandise that shows signs of wear or washing. Monogrammed or personalized items cannot be returned once the customization is complete. If an item was damaged during shipping, contact Eddie Bauer directly rather than attempting a standard return — they handle damage claims separately.

How to return items ordered online

Log into your Eddie Bauer account on their website and find the order you want to return. Select the items you wish to return and choose whether you want a refund or exchange. The system will generate a prepaid shipping label that you print at home. Pack the items securely with tags attached and drop the package at any carrier location — UPS, FedEx, or USPS depending on which carrier Eddie Bauer assigned to your return.

Once Eddie Bauer receives and inspects your return, they process the refund to your original payment method within 5 to 7 business days. If you don't have a printer, call Eddie Bauer customer service at 1-800-426-8020 and they will email or mail you a shipping label. Keep your tracking number until the refund appears in your account.

Returning items bought in an Eddie Bauer store

Bring the item with its original tags and your receipt to any Eddie Bauer store location. The associate will inspect the item to confirm it meets return conditions, then process your refund or exchange on the spot. If you don't have your receipt, the store can look up the transaction using your payment card or phone number, though the refund will be at the current selling price rather than your original purchase price.

Store returns are completed when ready — you don't wait for processing time like you do with online returns. If you want to exchange for a different size or color, the store associate can complete that transaction in the same visit.

Returning items bought by phone or mail

If you ordered through Eddie Bauer's phone line or received a catalog order, your return process is the same as online returns. Log into your account on the website to print your shipping label, or call 1-800-426-8020 to request one. Include your original packing slip or order number in the return package so Eddie Bauer can match it to your account.

Phone and mail orders are refunded using the same method you used to pay — credit card, debit card, or check depending on what you chose at checkout. Refunds process within 5 to 7 business days after Eddie Bauer receives your package.

What happens if you miss the 60-day window

Items returned after 60 days are not accepted for refund or exchange. Eddie Bauer does not extend the return period for any reason, including holidays or shipping delays. The 60 days starts from your purchase date, not from when you receive the item.

If you received a defective or damaged item, contact Eddie Bauer directly before the 60-day window closes. Defective merchandise may be handled under a separate warranty or damage claim process rather than the standard return policy. Keep your receipt and original packaging to support a damage claim.

Frequently Asked Questions

Can I return an item if I've worn it once?

No. Eddie Bauer's policy requires items to be unworn and unwashed with tags attached. Even a single wear disqualifies an item from return. If the item is defective or damaged, contact customer service to discuss a damage claim instead.

Do I pay for return shipping?

No. Eddie Bauer provides a prepaid shipping label for all online returns. You print the label and drop the package at a carrier location at no cost to you. In-store returns have no shipping cost since you return in person.

What if my refund doesn't show up after 7 days?

Contact Eddie Bauer customer service at 1-800-426-8020 with your tracking number and order information. Processing times vary by bank, so a credit card refund may take an additional 3 to 5 business days to appear on your statement even after Eddie Bauer processes it.

Can I return sale items for the full original price?

No. Sale items are refunded at the sale price you paid at checkout, not the original retail price. This applies whether you return in store or online.

What if I lost my receipt?

You can still return items at an Eddie Bauer store by providing the payment card or phone number used for the purchase. The refund will be at the current selling price rather than your original purchase price. For online returns, log into your account to access your order history and print a shipping label.