Guess return and exchange basics

Guess allows returns and exchanges within 60 days of purchase at most locations. You will need your receipt or the order number from your email confirmation. Items must have tags attached and show no signs of wear — this means the garment cannot have been washed, worn, or altered.

You can return items to any Guess store in the United States, or by mail if you ordered online. In-store returns are processed when ready. Mail returns take longer because Guess must receive and inspect the package before issuing your refund.

Guess also runs clearance and final sale sections. Items marked final sale cannot be returned or exchanged under any circumstance, even if they have never been worn. Read the tag or product description before checkout to know whether an item falls into this category.

Key Takeaways

  • You have 60 days from purchase to return or exchange most items, but final sale merchandise cannot be returned at all.
  • Items must have original tags attached and show no signs of wear — washing, wearing, or altering an item makes it ineligible for return.
  • In-store returns are processed the same day, while mail returns require Guess to receive and inspect your package first.
  • You will need either your physical receipt or the order confirmation email to process a return or exchange.

Returning items to a Guess store

Bring the item with its original tags and your receipt to any Guess store location. The cashier will inspect the garment to confirm it has not been worn or washed. If it passes inspection, you can choose a refund to your original payment method or an exchange for a different size or style.

Refunds to credit or debit cards typically post within 3 to 5 business days. If you paid with cash, you will receive cash back when ready. Guess does not issue store credit or gift cards as a refund option unless you choose to exchange the item for something else.

Returning items by mail

Log into your Guess account online and select the order you want to return. Print the prepaid shipping label that Guess provides. Pack the item with its original tags in a box, attach the label, and drop it at any shipping location that accepts that carrier.

Guess recommends using tracking so you can confirm delivery. Once Guess receives your package, it will inspect the item. If it meets return conditions, your refund will be issued to your original payment method within 5 to 7 business days after inspection.

Do not assume your return was received just because you dropped it off. Check your email for a confirmation that Guess has received your package. If you do not hear back within two weeks, contact Guess customer service with your tracking number.

Exchanges and sizing issues

If an item does not fit, you can exchange it for a different size at no additional cost. Bring the unworn item with tags to a store, or mail it back using the same process as a return. When you exchange in store, you can walk out with the new size the same day.

If you ordered online and want to exchange by mail, Guess will send you a new item once it receives and inspects your return. This means you will be without the garment for several weeks. Many customers find it faster to return the original item for a refund, then place a new order in the correct size.

What disqualifies an item from return

Guess will not accept returns on items that have been worn, washed, or altered in any way. This includes items that have been tried on outside the fitting room, even if they were not purchased. Damage, stains, odors, or missing tags also make an item ineligible.

Final sale items cannot be returned under any circumstance. These are usually clearance or seasonal items marked at a steep discount. Check the product page or tag before you buy to see whether an item is final sale.

Items purchased more than 60 days ago cannot be returned. Guess does not make exceptions for this window, even if the item has never been worn. If you are close to the 60-day mark, return the item before the important date passes.

Guess online order issues

If your online order arrives damaged or with the wrong item, contact Guess customer service when ready with photos of the damage or the incorrect item. Guess will usually send a replacement or issue a refund without requiring you to return the damaged goods first.

If your order never arrives, check the tracking information in your email. If the carrier shows delivery but you did not receive it, file a claim with the carrier and contact Guess with the tracking number. Guess can file a claim on your behalf or issue a refund while the carrier investigates.

Orders placed during a sale or promotion cannot be returned for the full original price if the sale ends. You will receive a refund for the price you actually paid, not the pre-sale amount.

Frequently Asked Questions

Can I return an item if I wore it once but it still looks new?

No. Guess considers any item that has been worn ineligible for return, regardless of how new it looks. This includes items worn for a few hours or tried on outside a fitting room. The policy is based on whether the item was worn, not on visible damage.

What if I lost my receipt?

You can still return the item if you have the order confirmation email from your purchase. Bring that email to the store, or reference the order number when you contact Guess for a mail return. If you paid in cash and have no receipt or email, the store may not be able to process the return.

Do I have to pay for return shipping?

No. Guess provides a prepaid shipping label when you initiate a return online. You do not pay for the label or the return postage. If you return an item in person at a store, there is no shipping cost.

How long does a mail return take from start to finish?

Plan for 2 to 3 weeks total. Shipping to Guess takes 3 to 7 days depending on your location. Guess then inspects the item, which takes 3 to 5 business days. Your refund posts another 5 to 7 business days after inspection. In-store returns are processed the same day.

Can I return clearance items?

Only if they are not marked final sale. Clearance items that are returnable follow the same 60-day window and condition rules as regular items. Check the tag or product page to see whether the clearance item is final sale before you purchase.