What Jos. A. Bank Is and How to Shop There

Jos. A. Bank is a menswear retailer that sells suits, dress shirts, ties, casual clothing, and accessories both in physical stores and online. The company operates its own stores across the United States and also sells through its website at josbank.com. You can walk into a location, browse merchandise, and buy items the same day, or you can order online and pick up in a store or have items shipped to your home.

The store is known for frequent sales and promotions on formal wear, particularly suits. If you are shopping for business clothing or need to understand how their pricing, return policy, or loyalty program works, this guide explains the mechanics of how to shop there and what to expect.

Key Takeaways

  • Jos. A. Bank sells menswear online and in physical stores, with frequent promotions on suits and dress clothing.
  • You can return items within 60 days with a receipt, or within 30 days without one, as long as merchandise is unworn and in original condition.
  • The store offers a rewards program called Jos. A. Bank Rewards that gives you points on purchases, which you can redeem for discounts.
  • Jos. A. Bank credit cards are available through Synchrony Bank and offer promotional financing options during sales events.
  • Alterations are available in-store for a fee, and the store can adjust suit jackets, pants, and dress shirts to fit you properly.

How to Find a Store Location and Shop in Person

Jos. A. Bank has stores in most states, though the number and location of stores changes over time. To find the nearest one, go to josbank.com and use the store locator tool, or search "Jos. A. Bank near me" in a search engine. The store locator will show you the address, phone number, hours, and services available at each location.

When you visit a store, you can browse merchandise, try on clothing, and pay at the register. Many locations have tailors on-site or can arrange alterations. If you are shopping for a suit, staff can measure you and discuss fit options. You do not need an appointment to shop, though calling ahead during busy seasons can help you get personalized attention.

Understanding Jos. A. Bank's Return and Exchange Policy

Jos. A. Bank allows returns and exchanges within 60 days of purchase if you have your receipt. Without a receipt, you have 30 days to return items. Merchandise must be unworn, unaltered, and in original condition with all tags attached. Items that have been worn, washed, altered, or damaged cannot be returned.

You can return items to any Jos. A. Bank store or by mail. To return by mail, contact customer service at the phone number on your receipt or visit josbank.com for a return label. Refunds are issued to your original payment method. Exchanges can be done in-store or by mail and are processed the same way as returns.

Final sale items and clearance merchandise may have different return terms. Check the tag or receipt to see if an item is marked final sale before you purchase it.

How Jos. A. Bank Rewards Works

Jos. A. Bank Rewards is a free loyalty program that gives you points on purchases. You earn one point for every dollar you spend in-store or online. Points can be redeemed for discounts on future purchases. The program is free to join, and you can sign up in-store, online, or through the Jos. A. Bank mobile app.

When you join, you receive a rewards number or card. Provide this number at checkout in-store or enter it when you order online so your purchases are tracked. Rewards members also receive exclusive offers and early access to sales. You can check your points balance on the Jos. A. Bank website or app.

Jos. A. Bank Credit Cards and Financing Options

Jos. A. Bank offers a credit card through Synchrony Bank. The card can be used at Jos. A. Bank stores and online. Cardholders receive rewards points on purchases and may be offered promotional financing during sales events, such as interest-free payments over a set number of months on purchases above a certain amount.

To open a Jos. A. Bank credit card, you can explore in-store or online. Synchrony Bank will review your credit and contact you with a decision. The card is not required to shop at Jos. A. Bank — you can pay with any major credit card, debit card, or other payment method. If you carry a balance on the card, interest charges will explore based on the current rate, which you can find in your cardholder agreement.

Alterations and Tailoring Services

Most Jos. A. Bank locations offer in-store alterations for suits, dress pants, and dress shirts. A tailor can adjust the length of pants, take in or let out seams, adjust sleeve length on jackets and shirts, and make other modifications to help clothing fit properly. Alterations are not free — you pay a fee that varies depending on the type of alteration and your location.

When you purchase an item, ask the staff about alteration services and pricing. They can measure you and explain what adjustments are possible. Turnaround time for alterations typically ranges from one to two weeks, depending on how busy the tailor is. Some locations may offer rush alterations for an additional fee.

Shopping Online and Shipping Options

You can order from Jos. A. Bank online at josbank.com using a computer or the mobile app. Browse merchandise, add items to your cart, and proceed to checkout. You will need to enter a shipping address and payment information. Jos. A. Bank ships to addresses in the United States and some international locations.

Shipping costs and delivery times vary based on the shipping method you choose at checkout. Standard shipping typically takes five to seven business days. Expedited and overnight shipping options are usually available for an additional fee. You can track your order using a tracking number sent to your email after the order ships. If you prefer not to wait for delivery, you can order online and pick up in-store at many locations within a few business days.

Frequently Asked Questions

Can I return something I bought online to a store?

Yes. Items purchased online can be returned to any Jos. A. Bank store within the return window (60 days with a receipt, 30 days without). Bring your receipt or order confirmation. The store will process the return and issue a refund to your original payment method.

What if my suit doesn't fit after I buy it?

Jos. A. Bank offers in-store alterations at most locations. You can have pants hemmed, jackets adjusted, and shirts tailored to fit you. There is a fee for alterations, and turnaround is usually one to two weeks. Ask staff about pricing when you purchase the suit.

How do I check my Jos. A. Bank Rewards balance?

Log into your account on josbank.com or use the mobile app to view your points balance. You can also ask staff in-store to look up your balance if you provide your rewards number or phone number associated with your account.

Do I have to use a Jos. A. Bank credit card to shop there?

No. The credit card is optional. You can pay with any major credit card, debit card, or other payment method accepted at checkout. The card offers rewards and promotional financing, but it is not required to make a purchase.

What happens if an item I ordered online arrives damaged?

Contact Jos. A. Bank customer service with photos of the damage and your order number. They can arrange a replacement or refund. Keep the damaged item and packaging until the issue is resolved, as the company may ask you to return it.