What Dillard's is and where to shop

Dillard's is a department store chain operating in the United States, primarily in the South, Southwest, and Midwest. The company runs physical stores in shopping malls and standalone locations, and also operates an online store at dillards.com. You can shop in person at a Dillard's location, order online for home delivery, or use services like buy-online-pickup-in-store depending on your local store's offerings.

Dillard's carries clothing, shoes, accessories, home goods, cosmetics, and fragrances across multiple price points and brands. The store stocks both its own private label items and national brands. Store locations and available services vary by location, so checking the store locator on dillards.com or calling your nearest store directly will tell you what options are available to you.

Key Takeaways

  • Dillard's operates physical stores in multiple states and an online store, with different services available depending on your location.
  • You can return most items within 60 days with a receipt, though some categories like cosmetics and clearance items have different rules.
  • Dillard's credit card holders may receive additional discounts and rewards, but a regular payment method works for any purchase.
  • Online orders can be delivered to your home or picked up at a store, depending on what your local store offers.

Finding a Dillard's store near you

To locate a Dillard's, use the store locator tool on dillards.com by entering your zip code or city. The locator shows store addresses, phone numbers, and hours of operation. You can also call a store directly to ask about specific products, services, or current sales.

Not all Dillard's locations offer the same services. Some stores offer buy-online-pickup-in-store; others do not. Some have alterations services available; others do not. Calling ahead or checking the store details on the website tells you what that specific location provides.

How returns and exchanges work

Dillard's allows returns and exchanges within 60 days of purchase with a receipt. Items must be in unworn, unwashed condition with original tags attached. You can return items to any Dillard's store or by mail.

Some categories have different return windows or restrictions. Cosmetics, fragrances, and swimwear may have shorter return periods or may not be returnable at all, depending on the item. Clearance merchandise is often final sale. Jewelry, watches, and some designer items may have their own policies. Checking the item's product page or asking in-store before purchase tells you the specific return terms for what you are buying.

To return by mail, contact Dillard's customer service through dillards.com for a return shipping label and instructions. Refunds are issued to the original payment method, usually within one to two weeks after the store receives the returned item.

Shopping online and in-store pickup

You can order online at dillards.com and choose delivery to your home or pickup at a participating store. Shipping costs and delivery times vary. Standard shipping typically takes five to seven business days; expedited options are available at higher cost.

Buy-online-pickup-in-store is available at many locations. When you place an order for in-store pickup, you receive an email when the item is ready to collect. You then pick it up at the customer service desk during store hours, usually within a few days of ordering. Not all stores or all items offer this service, so the website will tell you during checkout whether pickup is an option for your order and location.

Dillard's credit card and rewards

Dillard's offers a store credit card issued through Synchrony Bank. Cardholders receive discounts on purchases, early access to sales, and rewards points that can be redeemed for discounts. The card can be used at Dillard's stores and on dillards.com.

You do not need a Dillard's credit card to shop. You can pay with any major credit card, debit card, or other payment method accepted at checkout. The credit card is optional and designed for customers who shop at Dillard's regularly and want the associated rewards and discounts.

Sale events and clearance merchandise

Dillard's runs regular sales throughout the year, including seasonal sales, holiday promotions, and clearance events. Sale dates and details are posted on dillards.com and advertised in stores. You can sign up for email notifications on the website to receive sale announcements.

Clearance merchandise is marked down significantly but is typically final sale, meaning it cannot be returned or exchanged. Clearance items are sold as-is, and some may have minor damage or be from previous seasons. Always check the item's condition and the return policy before purchasing clearance goods.

Alterations and services

Many Dillard's locations offer alterations for clothing, including hemming, taking in seams, and adjusting length. Not all stores provide this service, and pricing varies by location and the type of alteration needed. Ask at the customer service desk or call your local store to find out whether alterations are available and what the cost and turnaround time are.

Some stores also offer services like gift wrapping, personal shopping information, or beauty consultations. These services vary by location. Calling ahead or visiting in person tells you what your nearest store offers.

Frequently Asked Questions

Can I return something I bought in a store to the online store, or vice versa?

Yes. You can return items purchased in a store to dillards.com by mail, or return online purchases to a physical store. Either way, you need your receipt. For mail returns of in-store purchases, contact Dillard's customer service through the website for a return label.

What payment methods does Dillard's accept?

Dillard's accepts major credit cards, debit cards, the Dillard's credit card, and sometimes PayPal or other digital payment methods depending on whether you are shopping in store or online. Check at checkout for the full list of options available to you.

How long does shipping take?

Standard shipping typically takes five to seven business days from the time your order is placed. Expedited shipping options are available at higher cost and deliver faster. Delivery times may vary during peak shopping seasons. The website shows estimated delivery dates at checkout before you complete your purchase.

Do I have to pay for returns by mail?

Dillard's provides a prepaid return shipping label when you initiate a return through dillards.com, so you do not pay for return shipping. Print the label, pack your item, and drop it off at a shipping location. Refunds are processed after the store receives and inspects the returned item.

What if an item is out of stock online?

If an item is out of stock, you can check whether it is available at a nearby store using the store locator. Some items may be available for special order. Contact Dillard's customer service through the website or call a store directly to ask about ordering an out-of-stock item.