What Neiman Marcus is and how it operates
Neiman Marcus is a luxury department store chain that sells clothing, shoes, accessories, beauty products, and home goods. The company operates physical stores in multiple states and also runs an online store at neimanmarcus.com. Unlike some department stores that stock mid-range brands, Neiman Marcus focuses on designer and luxury labels — the prices reflect that positioning.
The chain has gone through ownership changes and bankruptcy in recent years. As of 2023, Neiman Marcus is owned by Ares Management and other investors after emerging from Chapter 11 bankruptcy in 2021. This history matters because it affects store locations, return policies, and which credit cards the company accepts. If you shopped there years ago, some details may have changed.
Neiman Marcus makes money the same way other department stores do: by buying inventory from brands and marking it up for retail sale. They also operate a luxury consignment service called Neiman Marcus Last Call, which sells discounted and clearance items both in-store and online.
Key Takeaways
- Neiman Marcus stores carry designer and luxury brands at full retail prices, with physical locations in select states and online shopping available nationwide.
- The company accepts major credit cards, debit cards, and its own Neiman Marcus credit card, but does not accept all payment methods that other department stores do.
- Return and exchange policies vary depending on whether you bought in-store or online, and what category the item falls into — some items cannot be returned at all.
- Neiman Marcus Last Call is the company's outlet section, offering discounted merchandise both in physical stores and through its separate website.
- The company emerged from bankruptcy in 2021, which means some store locations have closed and policies have shifted from earlier years.
Payment methods Neiman Marcus accepts
Neiman Marcus accepts Visa, Mastercard, American Express, and Discover at both physical stores and online. They also accept debit cards tied to these networks. If you have a Neiman Marcus credit card (issued through Synchrony Bank), you can use it at Neiman Marcus locations and online.
The store does not accept PayPal, Apple Pay, Google Pay, or other digital wallet services at this time, though this can change. If you plan to use a specific payment method, call the store location directly or check the website before you visit, because policies vary by location and update periodically.
If you are paying with a gift card, Neiman Marcus gift cards work at any Neiman Marcus store and online. Last Call gift cards work only at Last Call locations and the Last Call website — they cannot be used at regular Neiman Marcus stores.
How returns and exchanges work
Neiman Marcus allows returns and exchanges within 30 days of purchase if you have your receipt. Items must be unworn, unwashed, and in original condition with tags attached. Some categories — including swimwear, intimate apparel, and pierced jewelry — cannot be returned under any circumstances, even if unused.
Online purchases can be returned by mail or at a physical store. If you return by mail, you pay for shipping unless the return is due to a Neiman Marcus error (like sending the wrong size). Refunds are issued to your original payment method and typically process within 5 to 7 business days after the store receives your return.
Items purchased at Neiman Marcus Last Call have a shorter return window — usually 14 days instead of 30 — and the same restrictions on swimwear and intimate apparel explore. If you bought something on clearance or final sale, it cannot be returned or exchanged under any circumstances.
Where Neiman Marcus stores are located
Neiman Marcus operates stores in Texas, California, Florida, Illinois, Georgia, Arizona, Colorado, and a handful of other states. The exact number and locations change as the company adjusts its footprint. After the 2021 bankruptcy, many stores closed, so if you remember a Neiman Marcus in your area from years ago, it may no longer be there.
The fastest way to find a current store location is to visit neimanmarcus.com and use the store locator tool. You can search by city or zip code and see hours, phone numbers, and services offered at each location. Some stores have alterations services; others do not. Some have beauty counters; others have a limited selection. Calling ahead before you visit saves a trip.
Neiman Marcus Last Call and outlet shopping
Neiman Marcus Last Call is the company's clearance and outlet section. It sells items from previous seasons, overstock, and merchandise that did not sell at full price. Prices are lower than regular Neiman Marcus, but the selection is unpredictable — you may find designer pieces at 40 to 70 percent off, or you may find nothing in your size.
Last Call operates both physical stores (usually located inside or near regular Neiman Marcus locations) and a separate website at lastcall.com. The online Last Call store ships nationwide. Items purchased at Last Call are final sale or have a 14-day return window depending on the item category — check the product page before you buy.
Last Call does not carry the full range of brands or price points that regular Neiman Marcus does. If you are looking for a specific designer or item, Last Call may not have it. Think of it as a bonus option if you are already shopping at Neiman Marcus, rather than a may provide source for discounts.
Credit card options and rewards programs
Neiman Marcus offers a credit card through Synchrony Bank. The card earns points on purchases at Neiman Marcus and Neiman Marcus Last Call. Points can be redeemed for discounts or merchandise. The card also offers perks like early access to sales and special events for cardholders.
You do not need a Neiman Marcus credit card to shop there — you can use any major credit card or debit card. The card is optional and makes sense only if you shop at Neiman Marcus regularly enough to accumulate points. Read the terms carefully, because credit cards come with interest rates and annual fees that can offset rewards if you carry a balance.
Neiman Marcus does not have a traditional loyalty program separate from the credit card. If you do not want a credit card, there is no points-based rewards program to join.
How to contact Neiman Marcus customer service
For questions about orders, returns, or store information, you can call Neiman Marcus customer service at 1-888-888-4757. The phone line is available during business hours. You can also email through the website contact form at neimanmarcus.com, though email responses take longer than phone calls.
For issues with your Neiman Marcus credit card, contact Synchrony Bank directly — the card issuer handles billing, payments, and account questions. The phone number is on the back of your card.
Frequently Asked Questions
Can I return something I bought at Neiman Marcus to a Last Call store?
No. Items purchased at regular Neiman Marcus stores must be returned to a Neiman Marcus store. Items purchased at Last Call must be returned to a Last Call location. The two sections operate separately, and returns cannot cross between them.
Does Neiman Marcus price match with other stores?
Neiman Marcus does not offer price matching. If you find the same item cheaper elsewhere, Neiman Marcus will not lower their price to match. This is standard for luxury department stores, which set their own pricing independently.
What happens if I buy something online and want to return it in a store?
You can return online purchases at any physical Neiman Marcus store without a receipt, as long as you have your order number or the email confirmation. The store will look up your purchase and process the return. You do not have to pay for return shipping if you return in-store.
Are Neiman Marcus gift cards refundable?
No. Gift cards are not refundable for cash. You can use them to buy merchandise, but you cannot exchange an unused gift card for money. If a gift card is lost or stolen, contact Neiman Marcus customer service with your card number — they may be able to replace it if you have proof of purchase.
Does Neiman Marcus offer shipping to addresses outside the United States?
Neiman Marcus ships to select countries outside the US through its website. Check the shipping options at checkout to see if your country is available. International shipping costs more and takes longer than domestic shipping. Some items, including certain beauty products and fragrances, cannot be shipped internationally due to regulations.