What Arhaus Is and How to Shop There
Arhaus is a furniture and home décor retailer that sells through a website, mobile app, and physical showrooms. You can browse their catalog online, visit a store in person, or call to place an order by phone. They carry sofas, dining tables, bedroom sets, outdoor furniture, rugs, lighting, and decorative accessories. Most items are made to order rather than stocked, which means there is a lead time between when you order and when the item ships to you.
The company operates showrooms in multiple states — primarily in the Midwest and along the East Coast, though the exact locations change. You can find their current store list on their website. If you do not have a showroom nearby, you can still order online or by phone and have items shipped to your home.
Key Takeaways
- Most Arhaus furniture is made to order, so delivery typically takes 8 to 16 weeks depending on the item and current production schedules.
- You can shop online at Arhaus.com, through their mobile app, in a physical showroom, or by calling their customer service line to place an order.
- Arhaus offers a 30-day return window for most items, though custom or made-to-order pieces have different policies that you should confirm before ordering.
- Delivery is handled by third-party carriers, and you will receive tracking information once your order ships from the warehouse.
- Arhaus periodically runs sales and offers financing options through third-party lenders, so you can ask about current promotions when you order.
How Long Delivery Takes and What to Expect
Because most Arhaus furniture is made to order, the time from purchase to delivery is longer than buying off-the-shelf items. Lead times typically range from 8 to 16 weeks, though some items may ship faster and others may take longer depending on the manufacturer's current production schedule. When you place an order, Arhaus will give you an estimated delivery window — this is the timeframe you should plan around.
Once your item is manufactured and ready to ship, Arhaus will send you a shipping notification with tracking information. Delivery is handled by third-party carriers, and you will be able to see the status of your shipment online. Large furniture pieces like sofas and dining tables are typically delivered by truck, and the carrier will contact you to schedule a delivery window. Smaller items may arrive through standard parcel carriers.
If you need an item sooner, ask Arhaus whether they have any floor samples or in-stock pieces available — these ship much faster than made-to-order items. Some showroom displays are available for when ready or near-when ready purchase.
Payment Options and Financing
Arhaus accepts major credit cards, debit cards, and digital payment methods like PayPal. They also work with third-party financing companies to offer payment plans on larger purchases. These financing options typically come with promotional periods — for example, 0% interest for 12 months on purchases over a certain amount — though the exact terms change based on current promotions.
When you check out, Arhaus will show you available financing options if you may have access to. You can also call their customer service team to ask about current financing offers before you place an order. Keep in mind that financing is provided by the third-party lender, not by Arhaus directly, so the terms and approval process are handled by that company.
Returns and the 30-Day Window
Arhaus offers a 30-day return period for most items purchased through their website or showrooms. This means you have 30 days from the date you receive your order to return it if you change your mind or the item does not meet your expectations. To start a return, contact Arhaus customer service with your order number and reason for the return.
The return policy has important exceptions. Custom or made-to-order pieces — which includes most of their furniture — may have different terms or may not be returnable once production has begun. Clearance items and final-sale merchandise are typically not returnable. Before you order, check the product page or ask a customer service representative whether the specific item you want can be returned.
If your return is approved, Arhaus will provide instructions for how to ship the item back or arrange a pickup. Return shipping costs may be your responsibility depending on the reason for the return and the item type, so ask about this when you contact them.
How to Contact Arhaus Customer Service
You can reach Arhaus through several channels. Their website has a contact form where you can submit questions and request a callback. They also have a phone number listed on their site where you can speak to a representative directly. If you are near a showroom, you can visit in person to see items, ask questions, and place orders with a sales associate.
Customer service can help you with questions about product details, lead times, financing, returns, and order status. If you have already placed an order, have your order number ready when you contact them — this makes it faster for them to look up your information.
Shopping in a Showroom Versus Online
Arhaus showrooms let you see and touch furniture in person before ordering. You can sit on sofas, check the scale of dining tables, and see how colors and finishes look in person. Sales associates in the showroom can answer questions about materials, customization options, and lead times. If you decide to buy, you can place the order right there and often receive a discount or special offer for in-store purchases.
Shopping online through Arhaus.com or their mobile app works well if you know what you want or if you do not have a showroom nearby. The website includes product photos, dimensions, material descriptions, and customer reviews. You can add items to a wishlist, compare options, and check real-time inventory and lead time information. Online shopping also makes it straightforward to browse at your own pace and compare prices across different pieces.
Sales, Promotions, and Seasonal Discounts
Arhaus runs periodic sales and promotions throughout the year. These may include percentage discounts on specific categories, free shipping offers, or financing promotions. The timing and terms of these sales change, so there is no fixed schedule to count on. However, you can check their website or sign up for their email list to be notified when promotions are active.
Clearance sections on their website feature items at reduced prices, though these are often final-sale and may have limited customization options. If you are flexible on timing and willing to wait for a sale, you can save money — but if you need a specific item by a certain date, waiting for a promotion may not be practical given the long lead times.
Frequently Asked Questions
Can I customize furniture colors, fabrics, or finishes?
Yes, many Arhaus pieces offer customization options. You can often choose from different fabric colors, wood finishes, leg styles, and other details depending on the item. Customization options and any upcharges are shown on the product page. Custom orders may have longer lead times than standard options, so ask about timing when you select your customizations.
What happens if my furniture arrives damaged?
Contact Arhaus customer service right away with photos of the damage. They will work with the shipping carrier to file a damage claim and arrange a replacement or repair. Do not refuse delivery if the damage is visible — accepting the shipment and reporting it promptly is usually required for the claim to be valid. Keep all packaging materials until the claim is resolved.
Do I have to pay for shipping?
Shipping costs vary depending on the item, its size, and your location. Some promotions include free shipping, but standard orders typically have a shipping charge that is calculated at checkout. Ask about current shipping offers when you place your order, and confirm the total cost including delivery before you complete your purchase.
Can I cancel my order after I place it?
If your order has not yet entered production, you may be able to cancel it. Contact Arhaus customer service as soon as possible with your order number. Once production has started on a made-to-order item, cancellation may not be possible, or you may be charged a cancellation fee. The sooner you contact them, the better your chances of canceling without penalty.
How do I know if an item is in stock or made to order?
The product page will show the lead time or availability status. Items marked as "in stock" or with a short lead time ship faster. Most Arhaus furniture is made to order, so check the specific product page for that item's timeline before you order if timing is important to you.