What Bassett Furniture Is and How to Shop There
Bassett Furniture is a furniture retailer that sells sofas, beds, dining tables, bedroom sets, and home décor items through physical showrooms and online. The company operates stores across the United States and also sells through its website at bassettfurniture.com. You can walk into a showroom to see pieces in person, order online for delivery, or work with a sales associate to customize certain items before purchase.
Bassett is known for offering mid-range furniture — not the cheapest option, but not high-end designer pieces either. Many of their sofas and sectionals can be customized with different fabrics, colors, and configurations. If you're looking for a specific style or need something built to your measurements, this customization option is one reason people choose Bassett over mass-market retailers.
Key Takeaways
- Bassett Furniture sells through physical showrooms and online at bassettfurniture.com, with options to customize sofas, sectionals, and other upholstered pieces.
- Delivery times vary depending on whether you buy in-stock items or order custom pieces, which can take several weeks to months.
- You can finance purchases through Bassett's credit card or third-party financing options, though interest rates and terms depend on your credit and the promotion running at the time.
- Return and exchange policies differ between in-stock and custom items, so confirm the terms before you pay.
- Showroom sales associates can help you measure, choose fabrics, and understand lead times, but you are not required to work with them to make a purchase.
How Delivery and Lead Times Work
Delivery timing depends on whether you buy something already in stock or order a custom piece. In-stock items — furniture that's already built and sitting in a warehouse — typically ship within one to two weeks. Custom orders, where you choose the fabric, color, and configuration, usually take six to twelve weeks or longer, depending on current production schedules and fabric availability.
Bassett charges for delivery, and the cost depends on your location and the size of the item. Some promotions include free or reduced-cost delivery, so check the current offer before you buy. When your furniture arrives, delivery crews typically bring it into your home and place it in the room you specify, though they do not always assemble it or remove packaging materials — confirm what's included in your delivery before checkout.
If you order custom pieces, Bassett will contact you with updates as your order moves through production. You can also call the store or check your order status online. Knowing the lead time matters because if you need furniture quickly, you may need to choose from in-stock options rather than waiting for a custom order.
Payment and Financing Options
You can pay for Bassett furniture with a credit card, debit card, or cash. The company also offers its own credit card and works with third-party financing companies like Affirm and Synchrony. These financing options let you split the cost into monthly payments rather than paying the full amount upfront.
Financing terms vary. Some promotions offer zero interest if you pay off the balance within a set period — often 12, 24, or 36 months — but if you don't pay it off in time, interest kicks in at a rate that depends on your credit score and the lender. Other promotions charge interest from the start but at a lower rate. Always read the terms before you agree, because the difference between zero-interest and standard-interest financing can be hundreds of dollars on a large purchase.
To use Bassett's credit card or third-party financing, you'll need to provide personal information and authorize a credit check. Approval is usually when ready or takes a few minutes. If you're denied, you can still pay with a regular credit card or ask about other payment plans.
Customization and Fabric Choices
One of Bassett's main selling points is the ability to customize upholstered furniture. When you order a sofa, sectional, or chair, you can usually choose from dozens of fabric options, including leather, microfiber, linen blends, and performance fabrics designed to resist stains. You can also select the color, leg style, cushion firmness, and configuration — for example, a sectional with the chaise on the left or right.
Fabric choice affects both the price and the lead time. Premium fabrics or special orders may cost more and take longer to arrive. A showroom associate can show you fabric samples, explain the durability and care requirements of each option, and help you understand which fabrics work best for pets, children, or high-traffic areas. If you're ordering online, you can view fabric swatches and request samples to be mailed to you.
Not all Bassett furniture is customizable — some pieces, especially case goods like dressers and tables, come in set configurations and finishes. Check the product page to see whether customization is an option for the item you're interested in.
Returns, Exchanges, and Warranties
Bassett's return policy differs between in-stock and custom items. In-stock furniture can usually be returned within a set window — typically 30 days — if it's unused and in original condition. Custom pieces are generally non-returnable because they're made to your specifications, though you may be able to exchange them for a different fabric or configuration if you change your mind before production begins.
All Bassett furniture comes with a manufacturer's warranty that covers defects in materials and workmanship. The length of the warranty varies by product — typically one to five years depending on the item. The warranty does not cover normal wear, damage from misuse, or stains and damage from accidents. You can purchase an extended warranty or protection plan at the time of purchase if you want coverage beyond the standard warranty period.
If you receive damaged furniture, contact Bassett within a few days of delivery with photos. They will either send a replacement or arrange a repair. Keep your receipt and any documentation of the damage to speed up the process.
Shopping in a Showroom vs. Online
Visiting a Bassett showroom lets you sit on sofas, feel the fabric, and see the actual color and finish in person. Sales associates can measure your space, answer questions about durability, and help you visualize how a piece will look in your home. They can also explain the difference between fabric grades and help you choose based on your lifestyle and budget.
Shopping online is faster if you already know what you want. You can browse the full catalog, compare prices, read customer reviews, and order without leaving home. However, you can't touch the fabric or see the exact color on your screen, so ordering samples or visiting a showroom first is a good idea if you're unsure about a fabric choice.
Some people do both: they visit a showroom to see and feel the furniture, then order online if they find a better price or want to customize the piece. Bassett's website shows which items are available in nearby showrooms, so you can check before you go.
Pricing and Sales Promotions
Bassett's prices are generally mid-range — a sofa might cost between $800 and $2,500 depending on size, fabric, and customization. The company runs regular sales and promotions, especially around holidays and seasonal events. These promotions often include discounts on specific categories, free delivery, or financing offers like zero interest for a set period.
Prices can vary between the showroom and online, and promotions change frequently. Before you buy, check the website and ask in-store associates about current deals. Signing up for Bassett's email list can alert you to upcoming sales, though you'll also receive marketing emails.
If you see a price drop shortly after you buy, contact Bassett to ask about a price adjustment. Many retailers will match a lower price within a certain window, though the exact policy depends on the item and the timing.
Frequently Asked Questions
How long does it take to get a custom sofa from Bassett?
Custom sofas typically take six to twelve weeks from the time you order, though this varies based on the fabric you choose and current production schedules. In-stock sofas ship within one to two weeks. Bassett will give you a specific lead time when you order, and you can check your order status online or by calling the store.
Can I return a custom piece if I change my mind?
Custom furniture is generally non-returnable because it's made to your specifications. However, if you change your mind before production starts, you may be able to exchange it for a different fabric or configuration. Contact Bassett as soon as possible if you want to make a change.
What's the difference between in-stock and custom furniture?
In-stock furniture is already built and ready to ship within one to two weeks. Custom furniture is made after you order it, which takes longer but lets you choose the fabric, color, and configuration. In-stock items can usually be returned; custom items cannot.
Does Bassett offer financing with no interest?
Bassett runs promotions that include zero-interest financing for a set period — often 12, 24, or 36 months — if you pay off the balance in time. If you don't pay it off before the promotional period ends, interest charges explore. Check the current promotion before you buy to see what terms are available.
Can I order fabric samples before I buy?
Yes. You can request fabric samples online or in a showroom, and Bassett will mail them to you. This is helpful if you want to see how a fabric looks in your home's lighting before you commit to a custom order.