Dover Saddlery is a retailer that sells horse equipment and supplies

Dover Saddlery is a chain of stores and an online retailer that sells saddles, bridles, reins, grooming supplies, riding apparel, and other equipment for horses and riders. The company operates physical locations across the United States and ships orders online. If you own a horse or ride regularly, you may encounter Dover as a source for everyday tack and supplies, or as a place to look when you need to replace worn equipment.

This guide explains what Dover Saddlery carries, how their stores and website work, and what to know before you shop there. It does not cover every product they stock — their inventory changes — but it covers the main categories and how to navigate their business model.

Key Takeaways

  • Dover Saddlery sells saddles, bridles, reins, bits, grooming tools, riding clothes, and horse care products through physical stores and online ordering.
  • Prices vary widely depending on whether you buy basic supplies or high-end saddles and tack, so comparing costs across retailers makes sense for large purchases.
  • Dover has a return policy that allows returns within a set timeframe, though the exact terms depend on the item and whether it was purchased in-store or online.
  • The company runs sales and clearance sections both in stores and online, where you may find discounts on seasonal or discontinued items.

What Dover Saddlery carries in each product category

Dover stocks saddles in multiple styles — English saddles (including jumping, dressage, and all-purpose), Western saddles, and endurance saddles. They also carry used and consignment saddles at some locations. Saddle prices range from entry-level to premium depending on the brand and construction.

For bridles and headgear, Dover carries English bridles, Western bridles, halters, and lead ropes in various materials and price points. They stock bits in different metals and styles, along with reins, martingales, and other tack attachments.

Grooming supplies include brushes, combs, hoof picks, curry combs, and shampoos. Riding apparel includes helmets, riding boots, breeches, shirts, jackets, and gloves. Dover also carries horse care products like fly spray, wound care, supplements, and feed buckets. The exact selection varies by store location and online availability.

How Dover's physical stores work

Dover operates stores in multiple states. Each location stocks a range of inventory, though not every store carries every item the company sells. You can visit a store to see and handle saddles and tack before buying, which is useful when you want to check fit or quality in person.

Store staff can answer questions about products, though the level of informed varies by location and staff member. Some stores offer saddle fitting services or can direct you to a local saddle fitter. Hours and services differ by location, so calling ahead or checking the Dover website for your nearest store is worth doing before you visit.

Stores also accept returns and exchanges, subject to Dover's return policy. If you buy something online and want to return it to a physical store, policies vary — some locations accept online returns while others do not, so check with the specific store first.

Shopping online at Dover Saddlery

Dover's website lets you browse and order from home. You can filter products by type, brand, price, and size. The site shows product photos, descriptions, and customer reviews for many items. Shipping is available to most U.S. addresses, though shipping costs and delivery times vary by item weight and your location.

Online orders can be returned within a set timeframe — typically 30 to 60 days depending on the item category — if the product is unused and in original condition. Some items, like riding helmets or used saddles, may have different return rules. Check the return policy for the specific item before you buy, because policies vary by product type.

Dover also runs email promotions and online sales. If you sign up for their email list, you receive notices about clearance items and seasonal sales. The online store sometimes offers discounts not available in physical stores.

Comparing Dover's prices to other retailers

Dover is one of several large tack retailers in the United States. Competitors include State Line Tack, Tractor Supply (which carries basic horse supplies), local independent tack shops, and online-only retailers. Prices for the same saddle or bridle can differ between retailers, so comparing costs before a large purchase makes sense.

Dover's prices tend to be competitive for mid-range products. For high-end saddles or specialty items, independent shops or direct purchases from manufacturers may offer different pricing or selection. For basic supplies like brushes or fly spray, prices are often similar across retailers, so convenience and loyalty programs may matter more than price.

Dover runs sales on seasonal items and clearance stock. Buying during these sales can lower your cost, though selection is limited to what the store is clearing out.

Dover's return and exchange policy

Dover allows returns and exchanges, but the terms depend on the product type and how you bought it. Most items purchased in-store can be returned within 30 to 60 days if unused and in original packaging. Some categories — like riding helmets, which are safety equipment — may have stricter rules or no returns once opened.

Online returns typically require you to ship the item back to Dover or return it to a physical store location (if that location accepts online returns). Shipping costs for returns may be your responsibility, depending on the reason for the return. Check the return policy for your specific item before you buy, because policies are not the same across all products.

If you receive a damaged or defective item, contact Dover's customer service to report the problem. They can usually arrange a replacement or refund without requiring you to pay return shipping.

How to find Dover Saddlery locations and contact information

Dover's website has a store locator tool where you can enter your zip code and see nearby locations, hours, and phone numbers. You can also call Dover's main customer service line to ask about product availability at a specific store or to place a phone order.

For online orders, Dover's website provides tracking information once your order ships. If you have questions about an order, you can contact customer service through the website, by phone, or by email. Response times vary depending on how busy the company is.

Frequently Asked Questions

Can I try on a saddle at Dover before I buy it?

Yes, if you visit a physical store. You can see and sit in saddles in person. Some Dover locations also offer saddle fitting services or can refer you to a local saddle fitter who can check fit on your horse. Call ahead to ask if your nearest store offers fitting services.

Does Dover accept returns on used saddles or tack?

Dover sells some used and consignment saddles, but return policies for used items are stricter than for new products. Used saddles are typically sold as-is and may not be returnable. Check the listing or ask in-store before you buy a used item.

How long does shipping take on online orders?

Shipping time depends on your location and the item. Most orders ship within one to three business days, and delivery typically takes three to seven business days after that. Heavier items like saddles may take longer. Dover's website shows estimated delivery dates at checkout.

Does Dover price-match other retailers?

Dover's price-match policy varies and changes over time. Call customer service or ask in-store about current price-matching terms. Some retailers offer it on specific brands or categories, while others do not.

Can I return an online order to a Dover store?

Some Dover locations accept returns of online purchases, but not all do. Check with your nearest store before you buy online, or ask customer service which stores in your area accept online returns.