SmartPak is an online retailer that delivers horse feed, supplements, and tack to your door on a schedule you set

SmartPak operates as a subscription service where you order horse supplies once and the company ships them to you on a recurring basis — weekly, every two weeks, monthly, or on a custom schedule. You can pause, skip, or cancel orders at any time without penalty. The service is designed to save you trips to a feed store and may support you don't run out of routine items like grain, hay pellets, or joint supplements.

The company packages individual supplements into daily dose packets labeled with your horse's name and the date, so you grab one packet per day rather than measuring multiple bottles. This is optional — you can also order supplements in bulk containers. SmartPak also sells pre-made feed blends, tack, grooming supplies, and veterinary products, though not all items are available for subscription.

SmartPak is a private company, not a cooperative or nonprofit. It operates its own warehouses and ships from multiple distribution centers depending on your location. Shipping costs vary by order size and your zip code, though subscription orders sometimes may have access to for reduced or free shipping depending on current promotions.

Key Takeaways

  • SmartPak delivers feed, supplements, and tack on a schedule you choose, and you can pause or cancel anytime.
  • The company offers a packet service that pre-portions daily supplements into labeled packets, which is convenient but costs more than buying supplements loose.
  • You set up an account online, choose your products and delivery frequency, and manage everything through your account dashboard.
  • Shipping costs depend on your location and order weight, and some subscription orders may have access to for discounted shipping.

How to Set Up a SmartPak Account and Place Your First Order

Go to SmartPak.com and click the sign-up link. You'll enter your email address, create a password, and provide your name and shipping address. SmartPak will ask for a phone number and billing address, which may differ from your shipping address if you're having supplies sent to a barn.

Once your account is created, search for products by category — feed, supplements, tack, or grooming — or use the search bar. When you find an item you want, click it to see available sizes and flavors. Select the quantity and frequency (weekly, every two weeks, monthly, or a custom interval). Add it to your cart. You can add multiple items on different schedules to the same order.

At checkout, enter or confirm your shipping address and billing information. SmartPak will show you the shipping cost before you complete the purchase. After you place the order, you'll receive a confirmation email with your order number and expected delivery date. Your first shipment typically arrives within 5 to 10 business days depending on your location.

Understanding SmartPak's Supplement Packet Service

SmartPak's most distinctive feature is its daily packet service for supplements. When you order a supplement through the packet program, SmartPak pre-measures the correct dose for your horse and seals it in a packet labeled with your horse's name, the supplement name, and the date. You receive 30 packets per month (or however many days your subscription covers), and you give your horse one packet per day mixed into grain or feed.

This service costs more than buying the same supplement in bulk. You pay a packaging fee on top of the supplement cost itself. The trade-off is convenience and accuracy — you don't measure doses yourself, and you're less likely to skip a dose because the packet is right there. Some owners find this worth the extra cost; others prefer to buy supplements loose and measure them at home.

Not all supplements are available in packet form. SmartPak's website shows which products offer packet service and which are bulk-only. You can also mix packet and bulk supplements in the same order — some items in packets, others in containers.

Managing Your Subscription and Changing Orders

Log into your SmartPak account to see all active subscriptions. From your dashboard, you can view the next scheduled shipment date, pause a subscription (it won't ship but remains saved), skip a single shipment, or cancel a subscription entirely. Changes take effect when ready, and you won't be charged for paused or skipped orders.

To modify an order — change the quantity, frequency, or product — click the subscription and select "Edit." You can also add new items to an existing subscription or remove items. If you want to change the delivery date of an upcoming shipment, you can adjust the schedule within a few days of the ship date; after that, you'll need to pause and restart on a new date.

SmartPak sends email reminders before each shipment ships, so you have a chance to pause or skip if needed. If you receive a damaged item or the wrong product, contact SmartPak's customer service through your account or by phone to report it and request a replacement or refund.

Shipping Costs and Delivery Times

SmartPak charges shipping based on your zip code and the weight of your order. A small order of supplements might cost $5 to $15 to ship, while a large order of feed could cost $20 to $40 or more. The company displays the shipping cost at checkout before you pay, so you know the total before committing.

Subscription orders sometimes may have access to for free or reduced shipping as part of promotional offers. SmartPak occasionally runs promotions like "free shipping on orders over $75" or "free shipping for new customers on the first order." Check the promotions section of the website or your email for current offers.

Delivery typically takes 5 to 10 business days from the order date, depending on your location and current warehouse capacity. During peak seasons (spring and fall when many owners adjust feed programs), delivery may take slightly longer. SmartPak provides a tracking number via email once your order ships.

What Products SmartPak Carries and What It Doesn't

SmartPak stocks a wide range of horse feed brands, including Purina, Tribute, Nutrena, and Buckeye, as well as its own house brand. The company carries joint supplements, digestive aids, coat and hoof supplements, calming supplements, and performance supplements. It also sells tack (saddles, bridles, halters, leads), grooming supplies, fly spray, wound care products, and some veterinary items like thermometers and stethoscopes.

SmartPak does not carry hay, straw, or shavings — items too bulky to ship economically. It also does not carry prescription medications or controlled substances; those must come from your veterinarian. Some regional or specialty feed brands may not be available through SmartPak, depending on distribution agreements.

If you're looking for a specific product, use the search function or contact SmartPak's customer service to ask whether it's available. The company adds new products regularly, so something not in stock today may be available later.

Comparing SmartPak to Other Feed and Supplement Retailers

SmartPak competes with local feed stores, big-box retailers like Tractor Supply, and other online retailers like Chewy and Valley Vet. A local feed store offers the advantage of personal information and no shipping cost if you pick up in person, but you have to make the trip and may have limited selection. Tractor Supply has lower prices on some items and physical locations, but doesn't specialize in horses and may not stock the full range of equine supplements.

Chewy and Valley Vet also offer online ordering and delivery, sometimes with lower prices than SmartPak on individual items. However, SmartPak's packet service is unique — other retailers don't pre-portion supplements. If convenience and consistency matter more to you than finding the absolute lowest price, SmartPak may be worth the cost. If price is your priority, comparing a few retailers for your specific products is worth the time.

Many owners use SmartPak for routine supplements and subscription feed, then buy hay and other bulk items locally. There's no rule against splitting your purchases across multiple retailers.

Frequently Asked Questions

Can I change my delivery address after I place an order?

You can change your address in your account settings, but if your order has already shipped, it will go to the original address. Contact SmartPak's customer service when ready if you need to redirect a shipment before it arrives. For future orders, update your address in your account and it will explore to the next scheduled shipment.

What happens if I don't use all my supplements before the next shipment arrives?

You can pause or skip the next shipment from your account dashboard. There's no penalty for pausing, and you can restart the subscription whenever you're ready. This is useful if your horse goes off feed temporarily or if you want to try a different supplement.

Does SmartPak offer a discount for first-time customers?

SmartPak occasionally runs promotions for new customers, such as a discount on the first order or free shipping. Check the website's promotions page or look for emails when you sign up. Promotions change frequently, so what's available today may not be available next month.

Can I return items if my horse doesn't like the feed or supplement?

SmartPak's return policy allows returns within a certain timeframe if the product is unopened and in original condition. Once a product is opened or used, it typically cannot be returned. Check SmartPak's full return policy on its website or contact customer service for specifics, as policies can vary by product type.

Is SmartPak's house brand feed as good as name brands?

SmartPak's house brand feeds are formulated to meet the same nutritional standards as major brands and are often less expensive. Whether your horse does well on it depends on your individual horse's needs and preferences. Many owners start with a name brand they trust, then experiment with the house brand to see if their horse maintains weight and health equally well.