What Macerich is and where their malls are located
Macerich is a real estate company that owns and operates shopping malls across the United States. They do not sell products themselves — they own the buildings, lease space to stores and restaurants, and manage the day-to-day operations of those malls. If you shop at a Macerich mall, you are shopping at stores that rent space from Macerich, not shopping at a Macerich store.
Macerich operates malls in California, Arizona, Colorado, New Mexico, and other states, though the exact list changes as they buy, sell, or close properties. Their portfolio includes both regional malls (large enclosed shopping centers with department stores and hundreds of smaller retailers) and open-air centers (outdoor shopping areas with parking lots). Some of their properties are well-known regional destinations; others are smaller community shopping centers.
You can find a current list of Macerich properties on their corporate website, which shows the mall name, location, and major tenants. This matters if you are trying to find a specific store or restaurant — knowing which company owns the mall helps you track down contact information for management or customer service.
Key Takeaways
- Macerich owns the physical mall building and parking areas, but the stores inside are independently operated businesses that lease space from Macerich.
- Macerich malls are located in multiple states, primarily in the West and Southwest, and range from large regional centers to smaller community shopping areas.
- If you need to contact mall management about parking, maintenance, events, or tenant complaints, you contact Macerich, not the individual stores.
- Store hours, return policies, and product availability are set by each individual retailer, not by Macerich.
- Macerich's website lists all their properties and major tenants, which is useful if you are looking for a specific store location or mall phone number.
How to find stores and restaurants at a Macerich mall
Each Macerich property has its own website or directory page that lists the stores, restaurants, and services located there. You can search by mall name and state to find this directory. The directory typically shows store names, locations within the mall (which corridor or level), phone numbers, and sometimes hours of operation — though hours can change seasonally or due to staffing.
If you are looking for a specific retailer, you can search that retailer's own website first, as most major chains list all their locations by state or zip code. This is often faster than searching through a mall directory, because the retailer's site will tell you when ready whether they have a location near you and what their current hours are. Individual stores control their own hours and may differ from mall hours.
For restaurants and food courts, Macerich mall websites usually show what food options are available, but you should call ahead or check the restaurant's own website for current hours, menus, and whether they are open for dine-in, takeout, or delivery. Many restaurants changed their operations during and after the pandemic, and these changes are not always reflected in mall directories right away.
Parking, mall hours, and customer service at Macerich properties
Parking at Macerich malls is typically free in outdoor lots or structured garages. Some malls validate parking for shoppers; others do not charge at all. If you have questions about parking fees, accessible parking spaces, or where to park for a specific store, contact the mall's customer service number, which is listed on the mall's website or directory.
Mall hours vary by property and season. Most Macerich malls are open seven days a week, but hours may be shorter on Sundays or may change during holidays. Individual stores may have different hours than the mall itself — some open later or close earlier. Check the specific store's hours before you go, rather than assuming all stores follow mall hours.
If you have a complaint about the mall itself — such as maintenance issues, security concerns, or problems with mall management — contact Macerich's customer service through the specific mall's website. Do not contact individual stores for mall-wide issues. If your complaint is about a specific store's service, return policy, or product, contact that store directly or use their corporate customer service line.
Macerich mall events and promotions
Many Macerich malls host seasonal events, holiday activities, and promotional days. These events are advertised on the individual mall's website and social media pages. Events may include holiday light displays, back-to-school promotions, or special sales days coordinated with multiple retailers.
Promotions and sales are run by individual stores, not by Macerich as a whole. If a store is running a sale or offering a discount, that information comes from the store itself — through their email list, app, website, or in-store signage. Macerich may coordinate timing or marketing for mall-wide events, but pricing and offers are controlled by each retailer.
What to do if a store or service is no longer at a Macerich mall
Retail changes constantly. Stores close, relocate, or are replaced by new tenants. If you are looking for a store that used to be at a Macerich mall and cannot find it, check the mall's current directory online first — it should reflect recent changes. If the store is no longer listed, it has likely closed or moved.
You can call the mall's customer service line to ask whether a specific store is still operating there or has moved to another location. The mall's management team tracks tenant changes and can tell you if a store has relocated to a different Macerich property or closed entirely. If you are looking for a national chain, check that chain's store locator on their website to find the nearest location.
Macerich mall closures and property changes
Macerich, like all mall operators, has closed some properties over the past decade as retail shopping patterns have changed. If you heard that a particular mall closed, you can verify this by checking Macerich's current property list on their corporate website or by searching for recent news about that mall. Closures are usually announced several months in advance, giving tenants and shoppers time to adjust.
If a mall you shopped at has closed, any gift cards issued by that mall may no longer be valid. Contact the specific store that issued the card to ask about redemption options — some retailers honor cards at other locations, while others may offer store credit or refunds. This depends on the store's policy, not on Macerich's.
Frequently Asked Questions
Can I return something I bought at a store in a Macerich mall?
Return policies are set by each individual store, not by Macerich. Check the store's receipt or website for their return window and requirements. If you have a dispute with a store about a return, contact that store's customer service or corporate office — Macerich does not handle individual store transactions.
How do I learn about a Macerich mall is open on a holiday?
Check the mall's website or call the customer service number listed there. Holiday hours vary by property and may differ from regular hours. Individual stores may also have different holiday hours than the mall itself, so confirm with the specific store you plan to visit.
What if I have a complaint about a store at a Macerich mall?
Contact the store directly first — through their customer service line, website, or by speaking to a manager in person. If you cannot resolve it with the store, you can contact Macerich's customer service to report a serious issue, but Macerich does not control store operations or policies. Your complaint is most effective when directed at the store itself.
Is there a Macerich mall near me?
Visit Macerich's corporate website and use their property locator tool, which shows all their malls by state and city. You can also search for a specific mall name if you know it. The locator includes contact information and links to each mall's individual website and directory.
Can I use a gift card from one Macerich mall at another Macerich mall?
Gift cards are issued by individual stores, not by Macerich. Whether you can use a card at another location depends on that store's policy — some national chains honor cards at all locations, while others restrict them to the location where they were purchased. Check the card itself or contact the store to confirm.