Restoration Hardware is a furniture and home décor retailer, not a rug repair service
Restoration Hardware (RH) is a high-end furniture and home furnishings company that sells new items like sofas, tables, lighting, and rugs through its showrooms and website. It does not repair, restore, or refinish rugs or other items. If you arrived here looking for rug repair or restoration services, you need a different type of business — one that specializes in cleaning, repairing, or restoring existing rugs rather than selling new ones.
The name "Restoration Hardware" refers to the company's original focus on reproduction hardware and vintage-inspired home goods, not to restoration as a service. The company has grown into a luxury home furnishings brand with physical locations in major cities and an online store. Understanding what Restoration Hardware actually does will help you figure out whether it's the right place to shop, or whether you need to look elsewhere for rug services.
Key Takeaways
- Restoration Hardware sells new furniture, rugs, and home décor items — it does not repair or restore existing rugs.
- The company operates through physical showrooms in select cities and through its website at rh.com.
- Rugs sold by Restoration Hardware are new products at luxury price points, typically ranging from hundreds to thousands of dollars.
- If you need rug repair, cleaning, or restoration services, you should contact a local rug specialist or restoration service instead.
What Restoration Hardware sells
Restoration Hardware carries furniture, rugs, lighting, textiles, and home accessories. The company focuses on high-end, designer-quality pieces. Its rug selection includes new rugs in various styles — traditional, modern, vintage-inspired — made from materials like wool, silk, and natural fibers. All items are new merchandise, not used or refurbished goods.
The rugs and other products are priced at the luxury end of the market. A rug from Restoration Hardware typically costs significantly more than the same size and material from a standard home goods retailer. The company positions itself as a design-focused brand for customers who prioritize aesthetics and quality over budget shopping.
Where to find Restoration Hardware
Restoration Hardware operates physical showrooms in major metropolitan areas across the United States and internationally. You can find a list of showroom locations on its website. The company also sells online at rh.com, where you can browse the full catalog, check prices, and place orders for delivery.
If you want to see rugs in person before buying, visiting a showroom lets you examine the material, color, and texture. Online shopping offers convenience and the ability to compare options across the full range, though you cannot touch the product before purchase.
How Restoration Hardware rugs differ from rug repair services
A rug repair or restoration service takes an existing rug you own — one that is damaged, stained, worn, or faded — and works to fix or improve it. That might mean repairing holes, removing stains, re-dyeing faded areas, or reweaving damaged sections. Restoration Hardware does not offer any of these services.
Restoration Hardware is a retailer. You go there to buy a new rug, not to have an old one fixed. If your rug is damaged or needs cleaning, you need to find a rug specialist in your area — often called a rug cleaner, rug restorer, or rug repair shop. These are separate businesses with different skills and equipment.
Finding actual rug repair or restoration services
To locate a rug repair or restoration service, search online for "rug repair near me" or "rug restoration [your city]." Local rug shops often offer repair and cleaning in addition to selling rugs. You can also ask for referrals from interior designers, furniture stores, or antique dealers in your area — they typically know which specialists handle rug work well.
When you contact a rug service, describe the condition of your rug and what you want done. Many offer a free or low-cost in-person assessment where they can see the rug and give you a price estimate. Some services offer pickup and delivery, which is helpful for large or heavy rugs.
When to buy new versus repair existing
The choice between repairing an old rug and buying a new one depends on the rug's condition, age, sentimental value, and cost of repair. A rug with minor damage or stains is often worth repairing. A rug that is very old, valuable, or inherited may be worth restoring even if the cost is high. A rug that is worn out, heavily damaged, or inexpensive to replace may not be worth the repair cost.
If you decide to buy new, Restoration Hardware is one option among many retailers. Compare prices, styles, and materials across different stores to find what fits your budget and taste. If you decide to repair, contact a local specialist who can assess your specific rug and give you an honest estimate of what the work will cost and what results you can expect.
Frequently Asked Questions
Does Restoration Hardware repair or clean rugs?
No. Restoration Hardware is a furniture and home décor retailer that sells new rugs and other items. It does not offer repair, cleaning, restoration, or any other services on existing rugs. For those services, you need to contact a rug specialist or restoration service in your area.
How much do rugs cost at Restoration Hardware?
Prices vary widely depending on size, material, and design. Restoration Hardware rugs are positioned as luxury items and typically cost several hundred dollars or more. You can browse current prices on the company's website at rh.com to see what is available in your preferred size and style.
Can I return a rug I bought from Restoration Hardware?
Restoration Hardware has a return policy, but the specifics — including time limits and condition requirements — vary. Check the company's website or contact customer service directly for details on returns and exchanges for your purchase.
What should I do if my rug is damaged or stained?
Search online for "rug repair" or "rug restoration" in your area to find local specialists. Many offer free assessments where they can see your rug and tell you whether repair is worth the cost. Some rugs are worth restoring; others are better replaced with new ones.