What 1800Wheelchair.com is and how to use it

1800Wheelchair.com is an online retailer that sells wheelchairs, mobility aids, and related equipment directly to consumers. You browse their website, add items to your cart, and check out like any other online store. The company does not process insurance claims, determine medical necessity, or handle government benefit programs — you pay out of pocket or submit receipts to your insurance yourself.

The site carries manual wheelchairs, power wheelchairs, scooters, walkers, canes, and accessories like cushions and ramps. Prices range widely depending on the type and features. Some items are in stock and ship within days; others are made to order and take longer. You can call their customer service team at the phone number in their name if you have questions before ordering.

This is a straightforward retail transaction, not a medical referral or benefit process. If you need a wheelchair covered by Medicare, Medicaid, or private insurance, you will need a prescription from a doctor and will work directly with your insurance company or a durable medical equipment (DME) supplier that contracts with your plan.

Key Takeaways

  • 1800Wheelchair.com is a retail website where you purchase mobility equipment with your own money or a credit card.
  • The company does not bill insurance, process prescriptions, or verify medical need — those are your responsibility.
  • If your insurance covers wheelchairs, you will need a doctor's prescription and must work with a DME supplier in your plan's network.
  • Shipping times vary by item; some ship in days while custom or special-order items take weeks.
  • You can return items according to the site's return policy, which you should read before you buy.

When to buy from 1800Wheelchair.com versus using insurance

Buy directly from 1800Wheelchair.com if you are paying out of pocket, do not have insurance coverage for mobility equipment, or want a specific model not available through your insurance plan. This route is fastest if you need equipment quickly and do not want to wait for insurance approval.

Use your insurance instead if you have Medicare Part B, Medicaid, or private coverage that includes durable medical equipment. Medicare covers wheelchairs, scooters, and walkers when a doctor prescribes them for a medical reason. You will need to work with a DME supplier in Medicare's network, not a retail site. Medicaid coverage varies by state. Private insurance policies differ widely — check your plan documents or call your insurer to learn what mobility equipment is covered and what you owe out of pocket.

Some people use both: they buy a basic wheelchair from a retail site for everyday use and work with insurance to cover a specialized power chair for longer distances or outdoor terrain. There is no rule against this, but understand that insurance will not reimburse you for items you already bought on your own.

How to find what you need on the website

1800Wheelchair.com organizes products by type: manual wheelchairs, power wheelchairs, scooters, walkers, canes, and accessories. Start by choosing the category that matches what you are looking for. Within each category, you can filter by price, brand, weight capacity, and other features.

Product pages show photos, dimensions, weight, weight capacity, and customer reviews. Read the specifications carefully — wheelchair width, seat depth, and folding ability matter for storage and transport. If you are unsure whether a model will work for you, call their customer service team before ordering. They can answer questions about fit, features, and shipping time.

The website also lists which items are in stock and which are on backorder. In-stock items usually ship within one to three business days. Backorder items may take two to four weeks or longer. Check the estimated ship date before you buy if timing matters.

Pricing, shipping, and payment options

Prices on 1800Wheelchair.com vary widely. A basic manual wheelchair might cost $150 to $400. Power wheelchairs and scooters typically range from $1,000 to $5,000 or more depending on features and battery range. Accessories like cushions, ramps, and bags cost $20 to $500. These are retail prices, not insurance rates — what you see is what you pay.

Shipping costs depend on the item's weight and size. Wheelchairs and scooters are heavy and ship via freight carrier, which costs more than standard shipping. Some orders may have access to for free shipping above a certain purchase amount — check the site's current policy. Delivery typically takes five to ten business days after the item ships, though this varies by your location and the carrier.

The site accepts major credit cards, debit cards, and may offer financing options for larger purchases. Read the terms of any financing offer before you agree — some charge interest if you do not pay in full within a set period. Keep your receipt for your records, especially if you plan to submit it to insurance later.

Returns, warranties, and customer service

1800Wheelchair.com has a return policy that allows returns within a certain window — check the current policy on their website before you order, as policies can change. Most retailers allow returns of unopened items more easily than used ones. Some mobility equipment cannot be returned if it has been used, so understand the rules for the specific item you are buying.

Products come with manufacturer warranties that cover defects. The length and terms of the warranty depend on the brand and product type. Keep your receipt and the original packaging if possible, as you may need them to file a warranty claim. If something breaks or stops working, contact the manufacturer's customer service, not the retailer, unless the retailer offers their own warranty.

1800Wheelchair.com's customer service team can help with questions about products, shipping status, returns, and billing. You can reach them by phone using the number on their website. Response times vary depending on call volume.

What to do if you need insurance coverage instead

If you have Medicare, contact a durable medical equipment supplier in your area that is enrolled as a Medicare provider. You will need a prescription from your doctor stating that a wheelchair, scooter, or other mobility aid is medically necessary. Medicare will cover the cost of the equipment, though you may owe a copay or coinsurance depending on your plan.

If you have Medicaid, contact your state Medicaid program or your managed care plan to learn which mobility equipment is covered and which suppliers you can use. Medicaid rules differ by state, so what is covered in one state may not be in another.

If you have private insurance, call the customer service number on your insurance card and ask which mobility equipment is covered, what your out-of-pocket cost will be, and which suppliers are in your network. Some plans require prior authorization before you buy, meaning the doctor must get approval from the insurance company first.

Common mistakes to avoid when ordering online

Do not assume a wheelchair will fit without checking the measurements. Seat width, depth, and height matter for comfort and safety. If you are buying for someone else, measure them or have them try on a similar model in person first if possible.

Do not overlook the weight and portability features if you plan to transport the wheelchair in a car. A manual wheelchair that weighs 50 pounds is much harder to load than one that weighs 25 pounds. Power wheelchairs are heavier and may require a vehicle lift or ramp.

Do not ignore the return policy. Some items cannot be returned once they are used. If you are uncertain about a purchase, call customer service before you order rather than after.

Do not assume the price you see online is the final price. Check whether shipping, taxes, and any applicable fees are included in the total before you complete your purchase.

Frequently Asked Questions

Can I use my insurance to pay for something I buy from 1800Wheelchair.com?

No. 1800Wheelchair.com is a retail site that does not bill insurance. You pay out of pocket, and your insurance will not reimburse you for items you buy there. If you want insurance to cover your wheelchair, you must work with a durable medical equipment supplier in your plan's network and have a doctor's prescription.

How long does shipping take?

In-stock items usually ship within one to three business days and arrive within five to ten business days after that. Backorder items take longer — sometimes two to four weeks or more. Check the estimated ship date on the product page before you order.

What if the wheelchair does not fit or I change my mind?

Check the return policy on 1800Wheelchair.com before you order. Most retailers allow returns of unopened items more easily than used ones. Some mobility equipment cannot be returned once it has been used. Call customer service if you are unsure whether your item is returnable.

Do I need a prescription to order from 1800Wheelchair.com?

No. 1800Wheelchair.com is a retail site and does not require a prescription. You can order directly. However, if you want your insurance to cover the cost, you will need a prescription and must work with an insurance-approved supplier instead.

What if something breaks after I receive it?

Contact the manufacturer's customer service — the warranty is between you and the manufacturer, not the retailer. Keep your receipt and original packaging. Some manufacturers offer extended warranties you can buy at the time of purchase for additional protection.