What Numotion is and who runs it

Numotion is a durable medical equipment (DME) supplier owned by Amedisys, a publicly traded healthcare company. Numotion rents and sells wheelchairs, mobility devices, and related equipment to individuals, and processes insurance claims for those items. The company operates physical locations across the United States and also handles mail orders.

Numotion is not a government program and does not determine who receives equipment. Instead, it acts as a middleman between you, your doctor, and your insurance company. Your doctor prescribes the wheelchair or device, your insurance company (Medicare, Medicaid, or private insurance) decides whether to cover it, and Numotion delivers and fits the equipment if your insurance approves payment.

Because Numotion is a for-profit business, it makes money by billing insurance companies and by charging you out-of-pocket if insurance does not cover the full cost or if you choose not to use insurance.

Key Takeaways

  • Numotion is a private equipment supplier, not a government agency, and cannot determine whether you are covered by insurance.
  • Your doctor must write a prescription for a specific wheelchair or device before Numotion can process an order.
  • Numotion submits claims to Medicare, Medicaid, or private insurance on your behalf, but your insurance company makes the final coverage decision.
  • You can rent equipment short-term or purchase it outright, and costs depend on your insurance coverage and the specific device.
  • If insurance denies coverage, you can pay out-of-pocket, appeal the denial, or seek a second opinion from another supplier.

How to order a wheelchair or device through Numotion

The process begins with your doctor. You need a written prescription that specifies the type of wheelchair or mobility device you need — for example, a manual wheelchair with specific seat width and cushioning, or a power wheelchair with particular features. Your doctor may refer you to Numotion by name, or you can contact Numotion directly and ask them to request the prescription from your doctor's office.

Once Numotion has the prescription, you contact a local Numotion branch or call their main line to start an order. You will provide your insurance information. Numotion will then submit a claim to your insurance company and wait for approval. This step can take anywhere from a few days to several weeks, depending on your insurance company's processing time and whether they request additional information from your doctor.

If your insurance approves the claim, Numotion will contact you to schedule a fitting or delivery. For wheelchairs, a proper fit is important — seat depth, backrest height, armrest position, and wheel alignment all affect comfort and safety. Numotion staff will measure you and adjust the equipment before you take it home.

What insurance covers and what you might pay out-of-pocket

Medicare covers manual wheelchairs, power wheelchairs, and related accessories if your doctor prescribes them and you meet medical necessity requirements. Medicare typically covers 80 percent of the approved amount after you meet your deductible; you pay the remaining 20 percent. The exact amount you owe depends on the equipment and your specific Medicare plan.

Medicaid coverage varies by state. Some states cover wheelchairs and mobility devices with little or no cost to you; others have waiting lists or cover only certain types of equipment. Contact your state Medicaid office or ask Numotion to check your coverage before you order.

Private insurance plans vary widely. Some cover wheelchairs in full; others cover a percentage or require you to pay a copay. Check your plan documents or call your insurance company's customer service line to learn what your plan covers before Numotion submits a claim.

If your insurance denies the claim or covers only part of the cost, Numotion will tell you what you owe. You can then choose to pay out-of-pocket, appeal the insurance denial, or decline the order. Some people get a second opinion from another DME supplier if they believe the denial was incorrect.

Renting versus buying equipment from Numotion

Numotion offers both rental and purchase options. Renting is useful if you need equipment temporarily — for example, while recovering from surgery or waiting for insurance approval on a permanent device. Rental costs are typically lower per month but add up over time if you rent for many months.

Purchasing is the better choice if you need the equipment long-term. Once you own the wheelchair, you can keep it as long as it works. However, you pay the full cost upfront (minus insurance coverage), which can be several thousand dollars for a power wheelchair.

Insurance companies often prefer to cover purchases rather than long-term rentals, because the total cost to them is lower. Ask Numotion whether your insurance will cover a rental, a purchase, or both, before you decide which route to take.

What happens if Numotion denies your order or insurance coverage is unclear

Numotion does not make coverage decisions — your insurance company does. However, Numotion may tell you that your insurance company has denied the claim or requested more information from your doctor. If this happens, ask Numotion for the specific reason for the denial. Common reasons include: the prescription does not match your insurance company's medical necessity criteria, your doctor did not provide enough detail in the prescription, or your plan does not cover that type of equipment.

If the denial seems wrong, you have options. You can ask your doctor to write a more detailed prescription or to appeal the denial on your behalf. You can also contact your insurance company directly to ask why the claim was denied and what information would change their decision. Some people file a formal appeal with their insurance company, which may require a letter from your doctor explaining why the equipment is medically necessary.

If you believe Numotion made an error in submitting your claim, ask to speak with a supervisor or request that they resubmit the claim with corrected information.

How to contact Numotion and what information to have ready

Numotion operates local branches in most states. You can find your nearest location on their website or call their main customer service number. When you contact them, have your insurance card, your doctor's name and phone number, and any prescription or medical records related to your mobility needs ready to share.

If you are calling about an existing order, have your order number available. If you are starting a new order, be prepared to describe your mobility limitations and what type of equipment you think you need — though your doctor's prescription will ultimately determine what Numotion can order.

Numotion also offers online ordering for some items, though complex orders like custom wheelchairs usually require a phone call or in-person visit.

Other DME suppliers and when to consider them

Numotion is one of many DME suppliers in the United States. Other large national suppliers include Aeroflow Health, Apria Healthcare, and Lincare. Smaller local suppliers also exist in most areas. Your insurance company may have a list of in-network suppliers, meaning they have negotiated rates with those companies and you will pay less out-of-pocket.

If Numotion is not in-network for your insurance, or if you are unhappy with their service, you can order from another supplier instead. Your doctor's prescription is valid at any DME supplier, so you can shop around for the best price and service. Some people get quotes from two or three suppliers before deciding where to order.

Frequently Asked Questions

Does Numotion work with Medicare and Medicaid?

Yes. Numotion is a Medicare-approved supplier and works with Medicaid in most states. However, Medicare and Medicaid make the coverage decision, not Numotion. Your doctor must prescribe the equipment, and your insurance company must approve it before Numotion can bill them.

Can I order a wheelchair from Numotion without a doctor's prescription?

No. Insurance companies require a doctor's prescription before they will cover a wheelchair or mobility device. If you want to buy a wheelchair out-of-pocket without insurance, you can purchase one from any retailer, but Numotion will not process an insurance claim without a prescription.

How long does it take to get a wheelchair from Numotion?

The timeline depends on insurance approval. Once your insurance approves the claim, Numotion typically delivers within one to two weeks. However, waiting for insurance approval can add days or weeks. Ask Numotion for an estimate when you place your order.

What if my wheelchair breaks and I need a repair or replacement?

Contact Numotion directly. If you are renting, repairs are usually covered at no cost to you. If you own the wheelchair, Numotion may charge a repair fee, or you may be able to bill insurance for repairs if they are covered under your plan. Ask about warranty and repair coverage when you receive your equipment.

Can I return or exchange a wheelchair if it does not fit properly?

Yes. If the fit is wrong, contact Numotion when ready and ask for an adjustment or exchange. Numotion staff can often make adjustments in-person or by mail. If the wheelchair is fundamentally the wrong model, ask about exchanging it for a different one. Be clear about what is not working so Numotion can order the correct replacement.