What MobilityWorks does

MobilityWorks is a national chain that rents and sells wheelchair-accessible vans. They operate more than 100 locations across the United States. If you need a van with a wheelchair lift, ramp, or hand controls, you can rent one for a day or longer, or purchase one outright. They also handle modifications to existing vans — adding lifts, lowering the floor, or installing hand controls so you can drive with limited mobility.

The company works with insurance companies, Medicare, and Medicaid in some cases, though you will need to check with your specific plan about coverage. MobilityWorks also rents to people without insurance coverage, though the daily rate will be higher than an insured rental.

Key Takeaways

  • MobilityWorks rents wheelchair vans by the day, week, or month, and also sells used and new accessible vans at their locations.
  • You can reserve a van online or by phone, and most locations offer delivery or will hold a van for pickup at their lot.
  • Insurance, Medicare, and some Medicaid plans may cover rental costs if the van is medically necessary, but you will need to contact your plan first.
  • MobilityWorks also performs van modifications like adding wheelchair lifts, lowering floors, and installing hand controls for drivers with limited mobility.
  • Rental rates vary by location, van type, and rental length — daily rates are typically higher than weekly or monthly rates.

How to rent a wheelchair van from MobilityWorks

Start by visiting the MobilityWorks website or calling their main line to find the location nearest you. You can also call a specific location directly if you already know which one you want to use. Tell them the dates you need the van, what type of wheelchair or mobility device you use, and whether you need any special features like a side-entry ramp or lowered floor.

Most locations will ask for a driver's license, proof of insurance, and a credit card to hold the reservation. Some locations require a deposit. Once you have reserved the van, you can either pick it up at the location or ask about delivery — many MobilityWorks locations offer delivery for an additional fee, which can be useful if you have limited mobility or do not have transportation to the lot.

When you pick up the van, the staff will walk you through how to operate the wheelchair lift or ramp, how to find the wheelchair, and how to use any hand controls or other modifications. Ask questions during this walkthrough — you want to be completely comfortable before you leave the lot.

Insurance and payment options

If you have private insurance, Medicare Advantage, or a Medicaid plan that covers durable medical equipment, the rental may be covered in full or in part. However, coverage varies widely by plan and by state. Before you reserve, contact your insurance company and ask whether wheelchair van rentals are a covered service. You will need to tell them the medical reason you need the van — for example, that you use a wheelchair and your personal vehicle cannot accommodate it.

If your insurance does cover the rental, MobilityWorks can often bill them directly. You will still need to pay any copay or deductible out of pocket. If your insurance does not cover it, or if you do not have insurance, you will pay MobilityWorks directly using a credit card or debit card. Rates vary by location and van type, but daily rentals typically cost more per day than weekly or monthly rentals.

Some MobilityWorks locations also work with vocational rehabilitation programs or state disability services, which may help pay for a rental if it is needed for work or training. Ask the location whether they have worked with your state's vocational rehab program before.

Buying a wheelchair-accessible van

If you need a van long-term, purchasing may be more cost-effective than renting. MobilityWorks sells both new and used wheelchair-accessible vans. You can browse their inventory online or visit a location in person. Used vans are typically less expensive than new ones, and MobilityWorks inspects and services them before sale.

Financing is available through MobilityWorks or through your own bank or credit union. Some people use a personal loan, an auto loan, or a home equity line of credit to pay for an accessible van. If you receive Supplemental Security Income (SSI) or Social Security Disability Insurance (SSDI), there are limits on how much you can own in assets, so check with your benefits administrator before purchasing a van — some states have exceptions for vehicles needed for work or medical care.

MobilityWorks can also help you sell your current vehicle if you are trading in, and they handle the paperwork for title transfer and registration in most states.

Van modifications and customization

Whether you own a van or rent one, MobilityWorks can modify it to fit your needs. Common modifications include wheelchair lifts (side-entry or rear-entry), lowered floors, hand controls for driving, steering wheel modifications, and seating adjustments. They can also add features like automatic doors, backup cameras, or climate control systems.

If you own the van, modifications are permanent and will increase its resale value if you ever sell it. If you are renting, ask MobilityWorks whether the rental van already has the modifications you need — most rental vans come with standard lifts and ramps, but custom modifications are usually only available on vans you purchase.

The cost of modifications depends on what you need. A basic wheelchair lift might cost a few thousand dollars, while a full floor lowering and custom hand controls could cost significantly more. If you are purchasing a van with modifications, ask MobilityWorks for an itemized quote before you commit.

What to expect when you pick up a rental

Arrive at your scheduled pickup time with your driver's license and proof of insurance. The staff will show you the van, explain how all the equipment works, and answer any questions. They will demonstrate how to operate the wheelchair lift or ramp, how to find the wheelchair in the van, and how to use any hand controls or other adaptive features.

Before you leave the lot, do a walk-around inspection with the staff member. Point out any existing damage — dents, scratches, or mechanical issues — so you are not charged for it when you return the van. Take photos of the van's condition if possible. Ask about the fuel policy: most rentals require you to return the van with a full tank, or you will be charged for fuel at a premium rate.

If anything breaks or malfunctions during your rental period, call the location when ready. MobilityWorks will either repair it or provide a replacement van. Most locations have 24-hour roadside support for emergencies.

Returning the van and what happens next

Return the van on your scheduled return date and time. If you are late, you may be charged for an extra day. Bring the van back with a full tank of fuel unless the rental agreement says otherwise. The staff will inspect the van for damage beyond normal wear and tear. Minor scratches and small dents are usually considered normal wear, but significant damage may result in a damage charge.

If you rented through insurance, MobilityWorks will bill your insurance company for the rental period. If you paid out of pocket, your credit card will be charged at pickup or shortly after return. Ask for a receipt before you leave the lot.

Frequently Asked Questions

Can I rent a MobilityWorks van if I do not have a driver's license?

No. You must have a valid driver's license to rent a van from MobilityWorks. If you do not drive, you can still rent a van for someone else to drive, but that person must have a valid license and be present at pickup.

What if I need the van for longer than a month?

MobilityWorks offers long-term rentals, typically at a discounted monthly rate. Contact your local location to discuss rates for three months, six months, or longer. Some locations may require a longer-term lease agreement or a larger deposit for rentals over a certain length.

Does MobilityWorks rent vans for one-way trips?

Some locations offer one-way rentals, but not all. Call ahead to ask whether your pickup and return locations support one-way service. One-way rentals typically cost more than round-trip rentals.

What if the wheelchair lift breaks during my rental?

Call the MobilityWorks location when ready. Most locations have 24-hour support and will either repair the van or send a replacement. You should not be charged for the repair or replacement if it is a mechanical failure, not damage you caused.

Can I purchase a van from MobilityWorks with a payment plan?

Yes. MobilityWorks offers financing through their own lending program and can also help you arrange financing through a bank or credit union. Ask about their current rates and terms when you visit a location or call to inquire about a specific van.