What Jersey Mike's Is and How to Order

Jersey Mike's Subs is a submarine sandwich chain where you order at a counter, choose your fillings, and pay before you eat. Unlike some fast-food places, you do not order through a drive-through window or kiosk — you walk up to the counter, tell the person behind it what you want, and they build your sandwich in front of you while you watch.

The ordering process is straightforward. You pick a sandwich from the menu board (they have standard options like Italian, roast beef, and turkey), choose your size (usually small, regular, giant, or wrap), decide whether you want it hot or cold, and then tell them what toppings and condiments you want added or removed. The staff member makes it right there, wraps it, and hands it to you. You then move to the register to pay.

Jersey Mike's also lets you order ahead through their mobile app or website so your sandwich is ready when you arrive. This is useful if you are in a hurry or want to avoid waiting in line during busy times.

Key Takeaways

  • You order at the counter by telling staff what sandwich, size, and toppings you want, and they make it while you watch.
  • Jersey Mike's accepts cash, credit cards, debit cards, and mobile payment apps like Apple Pay and Google Pay at the register.
  • You can order ahead through the Jersey Mike's app or website and pick it up at the location, which saves time during lunch rush.
  • Prices vary by location and sandwich type, but a regular sub typically costs between $8 and $12 before tax.
  • Jersey Mike's does not deliver through their own service, but some locations may be available through third-party delivery apps.

Payment Methods at Jersey Mike's

Jersey Mike's takes most common payment methods. You can pay with cash, credit cards (Visa, Mastercard, American Express, Discover), debit cards, and mobile wallets like Apple Pay, Google Pay, and Samsung Pay. Some locations also take PayPal, though this varies by store.

If you are ordering through the app or website for pickup, you will enter your payment information online before you arrive. The charge goes through when you complete your order, not when you pick it up. If you are paying in person at the counter, you can choose your payment method after the staff member rings up your total.

Jersey Mike's does not charge a separate fee for using a credit or debit card, though individual franchise locations may have different policies. If you are unsure, ask the cashier before you pay.

Using the Jersey Mike's App and Online Ordering

The Jersey Mike's mobile app and website let you browse the menu, customize your sandwich exactly how you want it, and pay before you go to the restaurant. You create an account with your name, email, and phone number, then select your nearest location.

When you order through the app, you choose whether you want to pick it up at the restaurant or, at some locations, have it delivered through a third-party service. For pickup orders, you typically select a time window (like 15 minutes from now or 30 minutes from now), pay online, and then go to the location to collect your order. Staff will have it ready, and you just walk in and grab it.

The app also stores your favorite orders so you can reorder the same sandwich without customizing it again. You can also see nutrition information, allergen details, and pricing for each sandwich before you order.

Pricing and What to Expect

Jersey Mike's prices vary by location and by what you order. A regular-size sub typically ranges from $8 to $12 before tax, depending on the meat and toppings. Giant subs cost more, wraps may cost slightly less, and add-ons like extra meat or cheese increase the price. Sides like chips, cookies, and drinks are priced separately.

Some locations offer combo deals that bundle a sandwich, drink, and side for a set price, which can save you money compared to ordering each item separately. Jersey Mike's also runs occasional promotions through their app and email list, so signing up for their mailing list may alert you to discounts.

Tax is added at checkout and varies by state and county. The total you see on the register or app will include tax, so there are no surprises when you pay.

Delivery and Pickup Options

Jersey Mike's does not run its own delivery service. However, some locations partner with third-party delivery apps like DoorDash, Uber Eats, Grubhub, or Instacart, which means you can order through those apps and have your sandwich delivered to your home. Not every Jersey Mike's location uses every delivery service, so check which apps are available in your area.

When you order through a delivery app, you pay the sandwich price plus a delivery fee and tip to the driver. The delivery app handles the transaction, not Jersey Mike's directly. Delivery times vary depending on how busy the restaurant and delivery service are, but typically range from 30 to 60 minutes.

For the fastest option, order ahead through the Jersey Mike's app or website for pickup. You can walk in, grab your order, and leave within a few minutes. This also avoids delivery fees and ensures your sandwich is made fresh right before you pick it up.

Allergens and Dietary Information

Jersey Mike's menu includes options for different diets. They offer vegetarian sandwiches, and you can request any sandwich without meat. The app and website show allergen information for each sandwich, including whether it contains nuts, dairy, gluten, or soy.

If you have a severe allergy, tell the staff member making your sandwich before they start. Cross-contamination can happen in a busy kitchen, so let them know if you need them to change gloves or use clean utensils. Jersey Mike's staff are trained to take allergies seriously, but it is your responsibility to communicate your needs clearly.

What Happens If You Have a Problem With Your Order

If your sandwich is wrong, cold when it should be hot, or you are unhappy with it, go back to the location where you ordered it. Bring your receipt if you have it. Most Jersey Mike's locations will remake your sandwich or refund your money on the spot.

If you ordered through the app or a delivery app and have an issue, you can contact Jersey Mike's customer service through their website or the app itself. For delivery orders, you can also file a complaint through the delivery app, which may issue a refund or credit.

Frequently Asked Questions

Can I customize my sandwich however I want?

Yes. You can add or remove any topping, change the bread, ask for extra or light condiments, and request it hot or cold. The staff will make it to your specifications. Some customizations may cost extra if you are adding premium ingredients like extra meat or cheese.

How long does it take to get my order if I order ahead on the app?

Pickup orders are usually ready within the time window you select when you order, typically 15 to 30 minutes. If the restaurant is very busy, it may take a few minutes longer. You can call the location to check if your order is ready before you drive there.

Do I have to tip at Jersey Mike's?

Tipping is not required, but it is common at counter-service restaurants. Most registers have a tip screen where you can add 15%, 18%, 20%, or a custom amount. You can also decline to tip. If you order through a delivery app, tipping the driver is separate from tipping the restaurant.

What if the Jersey Mike's app is not working or I cannot place an order?

Try closing the app and opening it again, or use the website instead. If the problem continues, call the location directly to place a phone order for pickup. You can also visit in person and order at the counter. Technical issues are usually temporary and resolve within a few minutes.

Are there any Jersey Mike's locations that deliver?

Some locations partner with delivery apps, but not all. Check DoorDash, Uber Eats, Grubhub, or Instacart in your area to see which Jersey Mike's locations are available for delivery. You can also call your nearest location to ask if they work with delivery services.