What Crate and Barrel sells and how to shop there

Crate and Barrel is a furniture and home goods retailer with physical stores in the United States and Canada, plus an online store at crateandbarrel.com. You can browse and purchase sofas, dining tables, bedroom furniture, kitchenware, bedding, rugs, lighting, and décor items either in a store or online. The company does not require a membership to shop.

If you shop online, you add items to a cart, enter your shipping address, choose a delivery method, and pay at checkout. If you shop in a store, you can purchase items when ready or order them for later delivery. Many items are in stock and ship within days; others are made to order and take longer.

Crate and Barrel accepts major credit cards, debit cards, PayPal, and Crate and Barrel gift cards as payment methods. The company also offers a branded credit card through Synchrony Bank that can be used for purchases and sometimes carries promotional financing offers.

Key Takeaways

  • Crate and Barrel ships most in-stock items within 5 to 7 business days, but made-to-order furniture can take 8 to 12 weeks or longer depending on the item.
  • Standard shipping costs vary by order total and destination, while white-glove delivery (assembly and placement included) costs more but is available for large furniture pieces.
  • You can return most items within 30 days of delivery if they are unused and in original condition, though some items like fabric and custom orders have different rules.
  • The Crate and Barrel credit card offers purchase flexibility and occasional promotional financing, but you are not required to use it to shop.

Shipping times and delivery methods

In-stock items typically ship within 5 to 7 business days from the time you place your order. Made-to-order furniture — which includes many sofas, sectionals, dining tables, and bedroom pieces — takes longer. The estimated delivery window appears on the product page before you buy, and ranges from 8 to 12 weeks or sometimes longer depending on the item and current production schedules.

Crate and Barrel offers several delivery options. Standard shipping delivers your order to your address, but you are responsible for unboxing and placement. White-glove delivery includes assembly, placement in the room of your choice, and removal of packaging materials; this option costs more and is available for most furniture items. You can also pick up certain items at a Crate and Barrel store if one is near you.

Shipping costs depend on your order total, the weight and size of items, and your location. The company shows the exact shipping cost at checkout before you pay. Some orders over a certain amount may may have access to for free or reduced shipping, though this varies by season and promotion.

Return and exchange policies

Most items can be returned within 30 days of delivery if they are unused, undamaged, and in original packaging. This includes furniture, décor, kitchenware, and bedding. To start a return, you contact Crate and Barrel customer service by phone or through the website, and they will provide instructions for how to send the item back or arrange a pickup.

Some items have different return windows or restrictions. Fabric items (sofas, chairs, ottomans) can be returned within 30 days but must be unused and in original condition. Custom or made-to-order pieces typically cannot be returned once production has begun, though Crate and Barrel may allow cancellation before production starts. Clearance items and final-sale merchandise cannot be returned.

If an item arrives damaged or defective, you can report the damage within 30 days and request a replacement or refund. Crate and Barrel will either ship a replacement or issue a refund once the damaged item is returned or inspected.

Payment and financing options

At checkout, you can pay with Visa, Mastercard, American Express, Discover, debit cards, PayPal, or a Crate and Barrel gift card. The company does not accept checks or cash online, though stores may have different payment methods available in person.

Crate and Barrel offers a branded credit card issued by Synchrony Bank. This card can be used for purchases at Crate and Barrel and its sister brand Barrel, and sometimes carries promotional offers such as 0% financing for a set number of months on purchases over a certain amount. You are not required to open a credit card to shop; it is optional and designed for customers who want financing flexibility or rewards.

If you use the Crate and Barrel credit card and carry a balance, interest charges explore at the card's standard rate unless you are in a promotional 0% period. You can pay your credit card bill online, by phone, or by mail through Synchrony.

How to track your order and contact customer service

Once your order ships, Crate and Barrel sends you a confirmation email with a tracking number. You can use this number to monitor your shipment's progress on the carrier's website (usually UPS, FedEx, or XPO Logistics for furniture). You can also log into your Crate and Barrel account online to view order status and tracking information.

If you have questions about your order, delivery, or returns, you can contact Crate and Barrel customer service by phone, email, or through the website chat feature. Phone support is available during business hours, and response times for email and chat vary. You can also visit a physical store if one is near you and speak with staff in person.

In-store shopping and special orders

Crate and Barrel has physical locations across the United States and Canada where you can see furniture and home goods in person before buying. In-store staff can help you choose items, answer questions about dimensions and materials, and place orders for delivery or pickup.

If you see an item in a store that is not in stock, you can order it for delivery to your home or to the store for pickup. The estimated delivery time is shown when you place the order. Some stores also offer design consultation services, though availability and pricing vary by location.

Frequently Asked Questions

How long does made-to-order furniture take to arrive?

Made-to-order items typically take 8 to 12 weeks from the order date, though some pieces take longer. The estimated delivery window is shown on the product page before you purchase. You can contact customer service if you need a more precise timeline for a specific item.

Can I return furniture if I've used it?

No. Crate and Barrel requires returned items to be unused and in original condition. If you have used the furniture, it does not meet the return criteria. Damaged or defective items are handled separately and can be replaced or refunded.

What is the difference between standard and white-glove delivery?

Standard delivery brings your item to your address, but you unbox and place it yourself. White-glove delivery includes assembly, placement in your chosen room, and removal of all packaging. White-glove costs more but is available for most furniture pieces.

Do I need a Crate and Barrel credit card to shop?

No. The credit card is optional and designed for customers who want financing or rewards. You can pay with any major credit card, debit card, PayPal, or gift card at checkout without opening a Crate and Barrel account.

What happens if my furniture arrives damaged?

Report the damage to Crate and Barrel within 30 days of delivery with photos if possible. The company will arrange a replacement shipment or refund once the damage is confirmed. You do not have to pay for the replacement.