Jordan's Furniture is a regional chain selling home furnishings across the Northeast

Jordan's Furniture operates physical showrooms in Massachusetts, Connecticut, New Hampshire, Rhode Island, and Maine. The chain sells sofas, beds, dining sets, recliners, and accent pieces, with prices ranging across budget to mid-range. You can browse in-store or online at jordansfurniture.com, and the company offers delivery to addresses within its service area.

The store is owned by Berkshire Hathaway (as of 2009) but operates independently with its own sales staff, pricing, and delivery network. If you live outside the Northeast, you cannot order from Jordan's — the company does not ship nationally or internationally.

Key Takeaways

  • Jordan's has physical locations in five Northeast states and does not deliver outside that region.
  • Delivery typically takes two to eight weeks depending on whether the item is in stock or made to order.
  • The store offers financing through third-party lenders, with terms and rates that vary by promotion and your credit profile.
  • You can return most furniture within 30 days if it is unused and in original condition, though custom or clearance items may have different rules.

Store Locations and Hours

Jordan's operates showrooms in five states. Massachusetts has locations in Natick, Needham, and Seekonk. Connecticut has stores in Milford and Wallingford. New Hampshire, Rhode Island, and Maine each have one location — in Manchester, Warwick, and Portland respectively. Store hours vary by location but typically run 10 a.m. to 9 p.m. Monday through Saturday and 11 a.m. to 6 p.m. on Sunday.

You can find exact hours and directions on the Jordan's website or by calling the store directly. Some locations host special events or sales on specific dates, so checking ahead can help you plan a visit around promotions or product launches.

How Delivery and Setup Work

Jordan's delivers to addresses within its five-state service area. Delivery timeframes depend on whether your furniture is in stock or made to order. In-stock items typically ship within two to four weeks. Custom or special-order pieces can take six to eight weeks or longer, depending on the manufacturer and current production schedules.

Delivery is usually included in the purchase price for orders over a certain amount — check with your salesperson about the threshold, as it varies by location and promotion. The delivery team will bring the furniture into your home and place it in the room of your choice. Assembly is sometimes included for certain items like beds or sectionals, but this varies. Ask before you buy whether assembly is covered or costs extra.

If you need to reschedule a delivery appointment, contact the store as soon as possible. Cancellations close to the scheduled date may result in a fee.

Financing Options and Payment Methods

Jordan's offers financing through third-party lenders, typically with promotional rates like "12 months same as cash" or "18 months interest-free" on purchases above a minimum amount. The exact terms, interest rates, and minimum purchase amounts change regularly and vary by promotion. You will need to provide personal and financial information to be approved, and your credit score affects the terms you receive.

You can also pay with cash, debit card, or major credit cards. Some promotions are only available through financing, so if you plan to use a credit card instead, confirm that the sale price and terms remain the same.

If you are financing, read the contract carefully. If you miss a payment or pay late, you may lose the promotional rate and owe interest on the full purchase price retroactively.

Return and Exchange Policy

Jordan's allows returns within 30 days of purchase if the furniture is unused and in original condition. The item must be in its original packaging or packaging that protects it from damage. Delivery and setup fees are typically non-refundable, though this can vary.

Custom-order furniture, clearance items, and final-sale pieces usually cannot be returned. Damaged items may be returned or exchanged depending on the damage and when you report it. If you receive damaged furniture, contact the store within a few days of delivery — waiting longer can complicate the return process.

Exchanges for a different size, color, or style are subject to the same 30-day window and condition requirements. If the new item costs more, you pay the difference. If it costs less, you may receive a credit toward another purchase or a refund, depending on how you paid.

Shopping Online vs. In-Store

Jordan's website shows most of the same inventory as the physical stores, with photos, dimensions, and pricing. You can add items to a cart and check out online, or you can visit a showroom to see and touch the furniture before deciding. Some items are online-only, and some in-store promotions may not explore to web orders.

In-store shopping lets you sit on sofas, test recliners, and see fabric and wood finishes in person. Sales staff can also discuss customization options, delivery timelines, and financing on the spot. Online shopping is faster if you know what you want and do not need to see it first.

If you order online, you will receive a confirmation email with your order number and estimated delivery date. You can track your order status on the website or by calling the store.

What to Know Before You Buy

Measure your doorways, hallways, and the space where the furniture will go before you buy. Jordan's sales staff can help with measurements in-store, but you are responsible for confirming that large pieces like sectionals or bed frames will fit through your home. Delivery teams will not force furniture through tight spaces, and you may be charged a fee if they have to remove a door or window frame to get the item inside.

Ask about fabric protection plans and warranties. Jordan's offers optional stain and wear protection on upholstered pieces, and extended warranties on certain items. These cost extra but can cover repairs or replacement if damage occurs after the return window closes.

If you are buying a clearance or floor-model item, inspect it carefully for scratches, stains, or wear. These items are sold as-is and may have limited or no return options.

Frequently Asked Questions

Can I order from Jordan's if I live outside the Northeast?

No. Jordan's only delivers to Massachusetts, Connecticut, New Hampshire, Rhode Island, and Maine. If you live outside these states, you cannot order online or in-store for delivery to your address.

How long does delivery usually take?

In-stock furniture typically arrives within two to four weeks. Custom or special-order items take six to eight weeks or longer. The exact timeline depends on the manufacturer and current production schedules. Your receipt or order confirmation will show an estimated delivery date.

What happens if my furniture arrives damaged?

Contact the store within a few days of delivery with photos of the damage. Jordan's will either send a replacement or arrange a return. Waiting longer than a week to report damage can make it harder to process a claim, so act quickly.

Is delivery included in the price?

Delivery is usually included for orders over a certain amount, which varies by location and promotion. Ask your salesperson about the threshold before you finalize your purchase. Assembly may or may not be included — confirm this separately.

Can I cancel or change my order after I place it?

Contact the store when ready if you need to cancel or modify an order. If the furniture has not yet shipped, changes are usually possible. Once it ships, cancellation may result in a restocking fee or may not be possible at all.