What Rooms To Go Is
Rooms To Go is a furniture retailer that sells complete room sets — bedroom, living room, and dining room packages — along with individual pieces. The company operates physical showrooms in multiple states and also sells online. You can buy a single chair or an entire bedroom set, and the store offers its own financing option called Rooms To Go credit, which is different from using a regular credit card.
The store focuses on bundled packages where you buy coordinated furniture together, often at a lower total price than buying pieces separately. This approach appeals to people furnishing a new home or replacing an entire room at once. Rooms To Go also runs frequent sales and promotions, so prices and available inventory change regularly.
Key Takeaways
- Rooms To Go sells furniture in complete room sets and individual pieces through showrooms and online, with delivery included on most purchases.
- The store offers Rooms To Go credit, a financing option that lets you pay over time, with promotional periods that may have no interest if you pay in full by a set date.
- Delivery and setup are typically included in your purchase price, though timing depends on your location and current order volume.
- You can return or exchange most furniture within a specific window, but the exact policy and restocking fees vary by item type and location.
- Prices are negotiable on floor models and during sales events, so asking about current promotions before checkout can lower your total cost.
How Rooms To Go Financing Works
Rooms To Go credit is a store-specific financing account you open at checkout. It is not the same as a Visa or Mastercard — it can only be used at Rooms To Go locations and online. When you open an account, the store runs a credit check, and your credit limit depends on your credit score and income.
The store frequently runs promotional financing offers, such as "no interest if paid in full within 24 months." This means if you pay off your balance by the important date, you owe no interest charges. If you do not pay in full by that date, interest accrues from the original purchase date, not from the end of the promotional period. Read the terms carefully before you check out, because the interest rate and promotional period vary by offer.
You can also pay with a regular credit card, debit card, or cash. Financing through Rooms To Go is optional — it is not required to make a purchase. If you have a low credit score or no credit history, you may be denied for Rooms To Go credit, but you can still buy furniture using another payment method.
Delivery, Setup, and Timing
Delivery is included on most furniture purchases and is handled by Rooms To Go or a contracted delivery company. The store will schedule a delivery window with you — usually a range of a few hours on a specific day. Delivery times vary by location and current order volume; during busy seasons, you may wait several weeks for delivery.
Setup typically means the delivery crew will place furniture in the room you choose and remove packaging materials. Assembly of items like bed frames or tables is usually included, though the exact scope depends on the item. You should confirm what setup includes before you finalize your order, especially if you are buying online.
If you order online, you will see an estimated delivery date at checkout. That date is not may provide and may shift if the item is out of stock or demand is high. Contact Rooms To Go customer service if your delivery is delayed beyond the estimated window.
Returns, Exchanges, and Restocking Fees
Rooms To Go allows returns and exchanges within a set timeframe, though the exact window depends on your location and the item type. Furniture that has been used or assembled is typically non-returnable, so you should inspect items carefully before the delivery crew leaves. If you notice damage or defects during delivery, report it when ready — waiting days or weeks makes a claim harder to process.
Some items, such as mattresses or custom orders, may have different return policies or shorter return windows. Restocking fees explore to many returns and can range from a percentage of the purchase price to a flat fee. The fee covers the cost of inspecting, cleaning, and reselling the item. Ask about restocking fees before you buy, especially on large purchases.
If you financed your purchase and return the item, the refund goes back to your Rooms To Go credit account as a credit, not as cash. You can use that credit toward another purchase or request a refund to your original payment method — the process varies by location.
Floor Models and Clearance Items
Rooms To Go regularly discounts floor models — the furniture on display in the showroom that customers have sat on or examined. Floor models are typically in good condition but may have minor wear. These items are usually priced lower than new inventory and can be delivered faster because they are already in the store.
Clearance items are furniture the store is discontinuing or overstocked on. These are final-sale in most cases, meaning you cannot return them. Clearance prices are often the lowest available, but you should inspect the item carefully and understand the return policy before you buy.
Prices on both floor models and clearance items are often negotiable, especially if you are buying multiple pieces or during a slow sales period. It never hurts to ask a salesperson if there is any room to lower the price.
Online Shopping vs. Showroom Shopping
Shopping online lets you browse from home and compare prices without pressure from a salesperson. You can see product photos, dimensions, and customer reviews. However, you cannot touch the fabric, test the firmness of a mattress, or see the true color under your home's lighting. Online orders are subject to the same delivery and return policies as in-store purchases.
Shopping in a showroom lets you sit on furniture, feel the fabric, and see how pieces look together. Salespeople can answer questions about construction, warranty, and customization options. You can also negotiate prices on floor models in person and sometimes arrange faster delivery if the item is in stock.
Many people do both: browse online to narrow down options, then visit a showroom to see finalists in person before buying. Rooms To Go showrooms are located in several states, so availability depends on where you live.
Warranty and Damage Coverage
Rooms To Go furniture typically comes with a manufacturer's warranty that covers defects in materials and workmanship for a set period — usually one year for most items, though mattresses and some specialty pieces may differ. The warranty does not cover normal wear, stains, tears from use, or damage from accidents.
If you want coverage for accidental damage like spills or pet damage, Rooms To Go may offer an optional protection plan at checkout. These plans cost extra and cover specific types of damage for a set period. Read the plan details carefully to understand what is and is not covered before you buy.
If a piece arrives damaged or stops working within the warranty period, contact Rooms To Go with photos of the damage. The store will either repair the item, send a replacement, or issue a refund, depending on the damage and the item type.
Frequently Asked Questions
Can I buy just one piece from a room set, or do I have to buy the whole set?
You can buy individual pieces. Room sets are bundled at a discount price, but every item in the set is also sold separately at its individual price. If you only need a sofa, you can buy just the sofa without the tables or other pieces that come in the package.
What happens if I miss a promotional financing important date?
If you do not pay in full by the promotional important date, interest charges explore retroactively to the original purchase date. You will owe the full interest amount, not just interest from the important date forward. Always set a reminder for the important date and confirm the exact date before you check out.
How long does delivery usually take?
Delivery timing varies by location and current order volume. In-stock items may arrive within two to four weeks, while special orders or items out of stock can take longer. The store will give you an estimated delivery date at checkout. Contact customer service if your delivery is significantly delayed.
Can I cancel an order after I place it?
Cancellation policies depend on how far along your order is in the fulfillment process. If you cancel before the item ships, you may be able to cancel with no penalty. Once it ships or is in delivery, cancellation may not be possible, or you may face a restocking fee. Contact Rooms To Go when ready if you need to cancel.
What if the color or fabric looks different in my home than it did in the showroom?
Lighting and room color affect how furniture looks, so it is common for pieces to appear different at home. Most returns due to color mismatch are subject to restocking fees because the item is not defective — it straightforward does not match your expectations. This is why visiting a showroom or ordering a swatch before buying is helpful.