What Value City Furniture Is and How to Shop There
Value City Furniture is a furniture retailer with physical stores across the United States and an online shopping option. The company sells sofas, dining sets, bedroom furniture, mattresses, and home décor items at mid-range prices. You can walk into a store to see pieces in person, order online for delivery, or use a combination of both — browsing online and then visiting a location to sit on a sofa or check dimensions before buying.
The store operates on a traditional retail model: you select furniture, pay at checkout, and the store arranges delivery to your home. Value City also runs periodic sales and clearance events where prices drop below the regular listed amount. If you are looking for a specific style or need to furnish multiple rooms, the store's website lets you filter by room type, color, and price range before you commit to a visit.
Key Takeaways
- Value City Furniture sells new furniture through physical stores and online, with delivery included in most purchases rather than charged separately.
- You can browse the website to see current inventory, prices, and sales without visiting a store, and most items show estimated delivery dates at checkout.
- The store offers financing options through third-party lenders, allowing you to pay over time rather than in full upfront.
- Delivery and setup are typically handled by the store's logistics team, though you should confirm what is included (assembly, placement, removal of packaging) before finalizing your order.
- Return and exchange policies vary by item type and whether you ordered online or in-store, so checking the specific terms for your purchase protects you if the furniture does not fit or meet your needs.
How to Find and Compare Furniture on the Website
The Value City Furniture website is organized by room: living room, bedroom, dining room, and home office. Within each section, you can narrow results by style (modern, traditional, farmhouse, etc.), price range, color, and material. This filtering saves time if you know roughly what you want — for example, a gray sectional sofa under $1,500.
Each product listing shows the item's dimensions, materials, color options, and current price. Many listings include customer photos and reviews, which can help you see how a piece looks in a real home rather than just in a studio photograph. The website also displays whether an item is in stock and ready to ship, or if it is a special order with a longer wait time. Checking this detail before adding something to your cart prevents surprises at checkout.
If you find a piece you like but want to see it in person first, you can search for nearby store locations and call ahead to confirm they have it on the floor. Some stores stock different inventory, so calling saves a trip if you are looking for a specific color or size.
Understanding Delivery, Setup, and What Is Included
Value City Furniture includes delivery in the price of most furniture purchases — you do not pay a separate shipping fee at checkout. The store's delivery team brings the furniture to your home and places it in the room you specify. What happens next depends on the item and your order: for some pieces, the team will unbox and position the furniture; for others, you may need to assemble drawers, attach legs, or connect modular sections yourself.
Before you complete your purchase, check the product details or call the store to confirm what assembly and setup are included. Some items arrive fully assembled and ready to use; others arrive in boxes and require you to follow an instruction manual. If you want the delivery team to handle all assembly, ask whether that service is available for an additional fee — some locations offer it, and some do not.
Delivery timing varies based on whether the item is in stock or a special order. In-stock items may arrive within one to two weeks; special orders can take four to eight weeks or longer. The website shows an estimated delivery window at checkout, so you will know the timeframe before you pay.
Financing Options and Payment Methods
Value City Furniture offers financing through third-party lenders, allowing you to spread payments over a set period rather than paying the full price upfront. The most common option is a promotional financing plan — for example, 12 months interest-free or 24 months with interest. The exact terms change based on current promotions, so check the website or ask in-store what is available when you shop.
To use financing, you will need to provide personal information and authorize a credit check. The lender will tell you within minutes whether you are approved and at what interest rate. If you are approved for a promotional period with no interest, make sure you understand the monthly payment amount and the important date to pay in full — if you miss the important date, interest may be charged retroactively on the entire purchase.
Value City also accepts standard payment methods: credit cards, debit cards, and sometimes digital wallets depending on whether you shop online or in-store. Paying in full upfront avoids financing fees, but financing can make a large purchase more manageable if you need time to pay.
Return and Exchange Policies
Value City Furniture's return policy depends on whether you ordered online or in-store and the type of item. Generally, furniture purchased online can be returned within a set window (often 30 days) if it is unused and in original condition. However, custom orders, clearance items, and final-sale pieces may not be returnable, so check the fine print on your receipt or order confirmation.
If furniture arrives damaged or does not match the description, contact the store or customer service right away. The store will either send a replacement or process a return. Damaged items are usually the store's responsibility, not yours, but you need to report the damage before you sign off on delivery or shortly after.
Exchanges are sometimes easier than returns if you want a different color or size of the same piece. Ask the store whether an exchange is possible before starting a return, since it may save time and shipping costs.
In-Store Shopping and What to Expect
Value City Furniture stores display sofas, beds, dining tables, and other pieces on the showroom floor so you can sit, lie down, and test comfort before buying. This is especially useful for sofas and mattresses, where personal preference matters more than specifications on a website. You can also see fabric colors and wood finishes in person, which sometimes look different on a screen than they do in natural light.
Store staff can answer questions about dimensions, materials, and delivery timelines. They can also tell you about current sales and whether a piece you like is in stock or needs to be ordered. If you find something you want, you can pay in-store and arrange delivery, or you can note the item number and order it online later if that is more convenient.
Visiting a store is also useful if you are unsure about size — you can measure a sofa or bed against your space using the showroom floor as reference, or ask staff to help you think through whether a piece will fit your room.
Sales, Clearance, and When to Shop
Value City Furniture runs sales throughout the year, often tied to holidays or seasonal changes. Clearance sections feature items marked down to make room for new inventory. Prices on clearance items are usually final and non-returnable, so read the terms before buying at a steep discount.
The store's website displays current sales and clearance items, so you can check before visiting or ordering. Signing up for the store's email list or checking their social media pages can alert you to upcoming promotions, though you are not required to do either to shop.
Clearance and sale prices are real discounts, but they are not always the lowest price a piece will ever be. If you are not in a hurry, you can wait for a future sale, but if you find something you like at a price you can afford, buying it avoids the risk of it selling out or the sale ending.
Frequently Asked Questions
How long does delivery usually take?
In-stock items typically arrive within one to two weeks of purchase. Special orders and made-to-order pieces can take four to eight weeks or longer. The website shows an estimated delivery date at checkout, so you will know the timeframe before you pay. Call the store if you need a specific delivery date for an important event.
Can I return furniture if I change my mind?
Most furniture can be returned within 30 days if unused and in original condition, but clearance items, custom orders, and final-sale pieces are usually not returnable. Check your receipt or order confirmation for the specific return window and any restrictions on your purchase. Contact the store when ready if furniture arrives damaged — that is typically covered regardless of the return policy.
What if the furniture does not fit through my door?
Measure your doorways and hallways before ordering, and check the product dimensions on the website. If you are unsure, call the store with your measurements and ask whether the piece will fit. Some furniture can be disassembled for delivery and reassembled in your home, but not all pieces — ask the delivery team when they arrive if you are concerned.
Do I have to pay for delivery?
Delivery is included in the price of most furniture purchases — you do not pay a separate shipping fee. Some items or locations may have exceptions, so confirm at checkout or when you order in-store. Assembly and setup beyond basic placement may cost extra depending on the store location.
Can I buy online and pick up in-store?
Value City Furniture's website shows whether in-store pickup is available for specific items and locations. Not all pieces are available for pickup, and some may require a waiting period even if they are in stock. Check the website or call your local store to see if pickup is an option for what you want to buy.