CB2 is a furniture and home décor store owned by Crate and Barrel

CB2 is a furniture retailer that sells sofas, tables, chairs, lighting, rugs, bedding, and home accessories. The store is a subsidiary of Crate and Barrel, a larger home furnishings company. CB2 focuses on modern and contemporary design at mid-range prices — typically lower than Crate and Barrel's main brand but higher than discount furniture chains.

You can shop CB2 in three ways: online at cb2.com, through their mobile app, or in physical stores in major cities across the United States. The store carries both its own branded furniture and items from other manufacturers. Most pieces are available to order rather than kept in stock, which means delivery times vary depending on what you choose.

CB2 is not a financing company or a bank, so this guide covers how the store works as a shopping destination — what to expect when you browse, how orders are placed, and what payment and delivery options exist.

Key Takeaways

  • CB2 sells modern furniture and home décor online, through an app, and in physical stores, with prices positioned between budget chains and high-end retailers.
  • Most furniture is made to order rather than in-stock, so delivery typically takes several weeks depending on the item.
  • CB2 accepts major credit cards, debit cards, PayPal, and Affirm (a buy-now-pay-later service) at checkout.
  • The store offers standard shipping, expedited shipping, and in some areas white-glove delivery that includes assembly and placement.
  • Returns are generally allowed within 30 days for most items, though custom or final-sale pieces have different rules.

How to browse and place an order on CB2's website

Start at cb2.com and use the category menu to narrow what you are looking for — Furniture, Lighting, Rugs, Bedding, Décor, or Outdoor. Within each category, you can filter by style (Modern, Mid-Century, Scandinavian, Industrial), color, price range, and material. Each product page shows multiple photos, dimensions in inches, materials, and whether the item is in stock or made to order.

When you find something you want, select the color or finish, quantity, and any customization options (like fabric choice for a sofa), then click "Add to Bag." Your bag acts like a shopping cart — you can review items, change quantities, or remove things before you check out. CB2 shows you the subtotal, shipping cost, and estimated delivery date before you complete the purchase.

At checkout, you enter your shipping address, select a delivery method, and choose your payment method. You will also receive an order confirmation email with a tracking number once your order ships. If you have questions about a specific item before ordering, CB2 offers live chat support on the website during business hours.

What payment methods CB2 accepts

CB2 takes all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal. The store also offers Affirm, a buy-now-pay-later service that lets you split your purchase into monthly payments with or without interest, depending on the plan you choose and your creditworthiness.

If you use Affirm, you will see available payment plans at checkout — for example, "Pay in 4" (four interest-free payments over six weeks) or longer plans that may include interest. Affirm performs a soft credit check to show you which plans you may have access to for, and you can choose whether to accept before completing the purchase. This is different from a credit card — Affirm pays CB2 when ready, and you repay Affirm on the schedule you agreed to.

CB2 also issues a branded credit card through Comenity Bank. If you open this card, you may receive promotional financing offers (like 12 months interest-free on purchases over a certain amount), but you are not required to use it to shop at CB2.

Understanding delivery times and shipping options

Delivery speed depends on whether an item is in stock or made to order. In-stock items typically ship within one to two weeks. Made-to-order furniture — which includes most sofas, dining tables, and custom pieces — can take four to eight weeks or longer, depending on the manufacturer's production schedule. CB2 displays the estimated delivery window on each product page before you add it to your bag.

You choose your shipping method at checkout. Standard shipping is the least expensive option and takes the longest. Expedited shipping costs more but arrives faster. In select metropolitan areas, CB2 offers white-glove delivery, which includes professional delivery, assembly, placement in your home, and removal of packaging materials. White-glove delivery costs significantly more than standard or expedited shipping but is useful if you are buying large pieces like sectionals or dining sets.

Once your order ships, you receive a tracking number via email. You can use this to monitor your package's progress. If you need to change your delivery address after placing an order, contact CB2 customer service as soon as possible — changes are possible only before the item ships.

What happens if you need to return furniture

CB2 allows returns within 30 days of delivery for most items in original, unused condition. To start a return, log into your account on cb2.com, find the order, and select "Return Item." CB2 will provide a prepaid shipping label for smaller items. For large furniture, you may need to arrange a pickup or return it to a physical store if one is near you.

Some items are marked "Final Sale" and cannot be returned — these are usually clearance items or special orders. Custom furniture (like a sofa with a fabric you selected) may also have different return policies. Always check the return policy on the product page before you buy.

Refunds are processed back to your original payment method within 7 to 10 business days after CB2 receives your return. If you used Affirm to pay, the refund goes back to Affirm, which adjusts your payment plan accordingly.

How to use the CB2 mobile app

The CB2 app (available on iOS and Android) works similarly to the website. You can browse products, filter by category and style, read reviews from other shoppers, and place orders. The app also lets you save items to a wishlist, which is useful if you want to compare options or come back to something later without buying when ready.

One feature unique to the app is the ability to use your phone's camera to visualize how furniture might look in your space. This tool lets you point your camera at a room and see a digital version of a CB2 sofa, table, or rug overlaid on your actual space. This does not may provide the item will look exactly the same in person, but it can help you decide on size and style before ordering.

You can also track orders, manage returns, and contact customer service through the app. Notifications alert you when items you have saved go on sale or come back in stock.

Shopping in a CB2 physical store

CB2 has stores in major cities including New York, Los Angeles, Chicago, San Francisco, Boston, and others. In-store, you can see and touch furniture in person, which helps you judge quality, comfort, and color accuracy. Store staff can answer questions about materials, dimensions, and customization options.

Most items in a physical store are display models or samples. When you buy in-store, you still place an order for delivery — the store does not typically have large quantities of furniture sitting in a warehouse ready to take home. Delivery times are the same as online orders. Some stores offer services like interior design consultations, though availability varies by location.

You can find store locations, hours, and contact information on cb2.com under "Stores." Many stores are located inside or near Crate and Barrel locations.

Frequently Asked Questions

How long does CB2 furniture usually take to arrive?

In-stock items typically arrive within one to two weeks. Made-to-order furniture takes four to eight weeks or longer depending on the manufacturer. CB2 shows the estimated delivery window on each product page before you order, so you know what to expect for the specific item you are buying.

Can I change my order after I place it?

If your order has not shipped yet, contact CB2 customer service through the website or app to request changes. Once an item has shipped, you cannot modify it — your only option is to return it after delivery and place a new order.

What is the difference between CB2 and Crate and Barrel?

CB2 focuses on modern and contemporary design at mid-range prices, while Crate and Barrel is the parent company's main brand with a broader style range and generally higher prices. Both are owned by the same parent company but operate as separate stores with different product selections.

Does CB2 offer a warranty on furniture?

CB2 does not typically offer extended warranties, but most furniture comes with a manufacturer's warranty that covers defects in materials and workmanship. The length and terms vary by item — check the product details or ask customer service for specifics on what you are buying.

Can I use the CB2 credit card to pay for orders?

Yes, if you have opened a CB2 credit card through Comenity Bank, you can use it at checkout. The card may offer promotional financing on certain purchases, but you can also pay with any other accepted method — the card is optional, not required.