Where to find current Truist news and service updates
Truist Bank publishes service updates and news through its official website at truist.com, its social media accounts, and its customer service phone line at 1-800-872-2657. If you're looking for information about something specific — a system outage, a policy change, a merger announcement, or a branch closure — these are the places where Truist announces it first.
The bank's status page at truist.com/status shows real-time information about whether online banking, mobile app, ATM networks, and other services are working normally or experiencing disruptions. This page updates throughout the day and is the fastest way to check if a service problem is widespread or affecting only your account.
For account-specific issues — a hold on a deposit, a blocked transaction, or a problem with a particular service — contact Truist directly rather than relying on general news. Your account situation may be different from what a public announcement describes.
Key Takeaways
- Truist announces service outages, branch changes, and policy updates on truist.com, its status page, and through customer service at 1-800-872-2657.
- The status page at truist.com/status shows whether online banking, the mobile app, and ATMs are working normally right now.
- Account-specific problems — holds, blocks, or service failures affecting only you — require a call to Truist customer service rather than checking public announcements.
- Truist is the result of a 2019 merger between BB&T and SunTrust, so older information about either bank separately may no longer explore.
How to check if online banking or the app is down
Visit truist.com/status to see whether Truist's online banking platform and mobile app are currently operational. The page shows the status of each service — online banking, mobile app, bill pay, transfers, and ATM access — and updates in real time when problems occur or are resolved.
If the status page shows everything is working normally but you still cannot log in or access a feature, the problem is likely with your device, your internet connection, or your specific account rather than a bank-wide outage. Try clearing your browser cache, restarting your device, or using a different internet connection (like switching from WiFi to mobile data) to narrow down the cause.
What to do if you cannot access your account or money
If you cannot log into online banking, use the mobile app, access an ATM, or complete a transaction, call Truist customer service at 1-800-872-2657. Have your account number, Social Security number, and a recent statement ready. The representative can tell you whether the problem is a service outage, a security hold on your account, or something else.
If you need cash when ready and cannot use an ATM, Truist branches are open during business hours and can process withdrawals at the teller window. Use the branch locator at truist.com to find the nearest location and its hours.
Understanding recent Truist announcements and changes
Truist regularly announces changes to fees, interest rates, branch locations, and service features. These announcements appear in your online banking portal under "Messages" or "Alerts," in emails sent to the address on file, and on the Truist website under "News" or "Press Releases."
If you receive a notice about a change that affects you — a new fee, a branch closure, a change to your account type — read it carefully and note any important date for action. Some changes require you to respond or switch to a different account type to avoid fees; others are automatic. If you are unsure what a notice means, call customer service to ask.
How Truist's merger history affects your account
Truist Bank was created in 2019 when BB&T and SunTrust merged. If you had an account at either bank before the merger, your account is now a Truist account, but the routing number, account number, and some policies may have changed. If you set up automatic payments or direct deposits years ago, verify that the routing and account numbers are still correct, because outdated information can cause payments to fail.
Older information online about BB&T or SunTrust separately may not reflect how Truist operates today. When researching Truist policies or features, look for current information on truist.com rather than archived pages about the predecessor banks.
Frequently Asked Questions
Is Truist having problems right now?
Check truist.com/status to see the current status of online banking, the mobile app, bill pay, transfers, and ATMs. The page updates in real time. If the status page shows all systems are working but you still cannot access your account, the problem is likely with your device or internet connection rather than Truist's systems.
Why is my Truist debit card declined?
A declined card can happen for several reasons: insufficient funds, a fraud hold placed by the bank, an expired card, or a merchant system error. Call Truist at 1-800-872-2657 to ask whether there is a hold on your account or a problem with your card. Do not assume the card is broken — the bank can tell you what happened and how to fix it.
How do I know if a Truist email or text is real?
Truist sends account alerts and notifications through email and text, but scammers also impersonate the bank. Never click a link in an unsolicited email or text claiming to be from Truist. Instead, go directly to truist.com or call 1-800-872-2657 to verify the message. Real Truist messages do not ask you to confirm passwords or Social Security numbers by clicking a link.
What should I do if a Truist branch near me is closing?
Truist announces branch closures on its website and through customer notifications. When a branch closes, your account remains open and you can use any other Truist branch, ATM, or online banking. If you have a safe deposit box at the closing branch, Truist will contact you with instructions for moving your items to another location before the closure date.