What Havertys is and how to shop there

Havertys Furniture is a furniture retailer operating physical showrooms across the United States, primarily in the Southeast and parts of the Midwest and Southwest. You can browse and purchase furniture in-store or online at havertys.com. The company sells sofas, dining sets, bedroom furniture, mattresses, and home décor items, and offers delivery to most U.S. addresses.

When you shop at Havertys, you're buying directly from the retailer rather than through a marketplace. This means Havertys handles its own customer service, delivery, and returns. The company has been in business since 1885 and operates as a publicly traded company, though that does not affect how you purchase or return items.

You do not need a membership or account to shop, though creating one lets you save items and track orders online. Prices vary by item and location, and the store runs sales throughout the year, particularly around holidays and seasonal events.

Key Takeaways

  • Havertys delivers furniture to your home and typically removes packaging and old furniture for an additional fee, which you arrange at checkout or by phone.
  • Payment options include credit cards, debit cards, and Havertys' own financing plan, which offers promotional interest rates for may have access to purchases.
  • You have 30 days from delivery to return most furniture, though custom or clearance items may have different return windows or no return option.
  • Delivery times range from a few days to several weeks depending on whether the item is in stock or made to order, and you can check the estimated delivery date before you buy.
  • If you have a problem with your order, Havertys customer service can be reached by phone, email, or through your online account.

Delivery, setup, and removal of old furniture

Havertys delivers furniture to your home as part of the purchase. The delivery fee depends on your location and the size of your order. When you check out online or in-store, the system shows you the delivery cost for your address before you complete the purchase.

Standard delivery includes bringing the furniture into your home and removing packaging materials. If you want the delivery team to place the furniture in a specific room, assemble it, or remove your old furniture, those services cost extra and are added at checkout. Removal of old furniture is a separate line item; you can choose to have it hauled away or decline the service.

Delivery timing varies. Items marked "in stock" or "quick ship" typically arrive within one to two weeks. Custom or special-order pieces can take four to twelve weeks, depending on the manufacturer and current production schedules. The estimated delivery date appears on your receipt and in your online account, and you can contact Havertys to confirm the window before your delivery date arrives.

You will receive a call from the delivery company one to two days before your scheduled delivery to confirm the time window. Delivery windows are typically four to six hours long. If you need to reschedule, contact Havertys customer service or the delivery company directly using the phone number on your confirmation.

Payment options and financing

Havertys accepts all major credit cards (Visa, Mastercard, American Express, Discover) and debit cards at checkout, whether you shop online or in-store. You can also pay with a Havertys credit card, which is a store-branded card issued by a third-party lender.

The Havertys credit card offers promotional financing on may have access to purchases. Common promotions include "12 months special financing" or "24 months special financing," meaning you pay no interest if you pay off the balance within that period. The specific promotion available depends on the item and the current sale. The terms appear clearly at checkout before you confirm your purchase.

If you use promotional financing and do not pay off the full balance by the end of the promotional period, interest accrues on the remaining balance at the card's regular rate, which varies. You can make payments online through your Havertys account, by phone, or by mail. Missing a payment may end the promotional period early, so read the terms carefully before you choose this option.

Havertys also offers a "Havertys Payment Plan" through a third-party lender for customers who do not have a credit card or prefer not to use one. Terms and interest rates vary by lender and your creditworthiness. You can ask about this option in-store or during online checkout.

Return and exchange policies

Most furniture purchased from Havertys can be returned within 30 days of delivery for a refund or exchange. The 30-day window starts on the date the furniture arrives at your home, not the date you purchased it. You must initiate the return by contacting Havertys customer service by phone or through your online account.

Some items are not returnable or have different return windows. Custom-made furniture, clearance items, and final-sale pieces typically cannot be returned. Mattresses may have a different return period. When you purchase an item, check the product page or ask in-store whether it is returnable and what the return window is.

If you want to return furniture, you are responsible for arranging pickup or delivery back to Havertys. The cost of return shipping or pickup is deducted from your refund. Havertys will provide you with instructions on how to arrange this when you request the return.

Refunds are processed after Havertys receives and inspects the returned furniture. The inspection checks for damage beyond normal wear. If the furniture shows damage that would prevent resale, Havertys may refuse the return or deduct the damage cost from your refund. Processing time for refunds is typically five to ten business days after the item is received.

Warranty and damage coverage

Havertys furniture comes with a manufacturer's warranty that covers defects in materials and workmanship. The length of the warranty varies by item—upholstered furniture typically has a one-year warranty, while wood furniture may have longer coverage. The warranty details are included with your delivery or available on the product page.

The warranty covers manufacturing defects like broken frames, faulty springs, or seam splitting that occur under normal use. It does not cover damage from accidents, misuse, stains, or normal wear and tear. If you believe your furniture has a defect covered by warranty, contact Havertys customer service with photos and a description of the problem.

Havertys also offers optional protection plans at the time of purchase that cover accidental damage, stains, and other issues not covered by the standard warranty. These plans cost extra and are added to your order at checkout. The coverage and cost vary by item and plan type.

How to contact Havertys customer service

If you have a question about your order, need to reschedule delivery, or want to return furniture, you can reach Havertys through multiple channels. The main phone number is available on havertys.com and on your order confirmation. Customer service hours vary by location but typically run Monday through Saturday, with limited Sunday hours.

You can also email Havertys through the contact form on their website, though phone calls are usually answered faster. If you have an online account, you can log in to view your order status, delivery date, and payment history. Many account features let you reschedule delivery or request a return without calling.

For delivery-related issues, you may also contact the delivery company directly using the phone number provided in your delivery confirmation. The delivery company handles scheduling, rescheduling, and day-of coordination.

Price matching and sales

Havertys does not publish a formal price-match policy on its website, but individual stores may negotiate on price, particularly on floor models or during sales events. If you see the same item at a lower price elsewhere, you can ask a Havertys salesperson in-store whether they can adjust the price. The outcome depends on the item, the competitor's price, and the store's current promotions.

Havertys runs sales throughout the year, with major events around Memorial Day, Labor Day, Black Friday, and January. During these periods, many items are discounted, and financing promotions are more generous. You can sign up for email notifications on havertys.com to receive sale announcements.

Clearance items are marked down significantly but typically cannot be returned. If you are considering a clearance purchase, confirm the return policy before you buy, as these items are sold as-is.

Frequently Asked Questions

How long does delivery take from Havertys?

In-stock items typically arrive within one to two weeks. Custom or special-order furniture can take four to twelve weeks depending on the manufacturer. The estimated delivery date appears at checkout and in your account. You can contact Havertys to confirm the timing before your delivery window.

Can I return furniture if I change my mind?

Yes, most furniture can be returned within 30 days of delivery for a refund or exchange. Custom-made, clearance, and final-sale items are usually not returnable. Return shipping costs are deducted from your refund. Check the product page or ask before you purchase if an item is returnable.

What if my furniture arrives damaged?

Inspect your furniture when it arrives and report any damage to Havertys or the delivery company when ready. Take photos of the damage. Havertys will work with you to repair, replace, or refund the item depending on the extent of the damage and your preference. Report damage within a few days of delivery for the fastest resolution.

Does Havertys offer financing without a credit card?

Yes, Havertys offers a payment plan through a third-party lender for customers without a credit card. Terms and interest rates vary. You can ask about this option in-store or during online checkout. The lender will review your information to determine your rate and terms.

What is included in Havertys delivery?

Standard delivery includes bringing furniture into your home and removing packaging. Assembly, placement in specific rooms, and removal of old furniture cost extra and are added at checkout. You can choose which services you want before you complete your purchase.