What HOM Furniture Is
HOM Furniture is a furniture retailer based in Minnesota that sells sofas, beds, dining tables, and home décor items through physical stores and online. The company operates showrooms across the Upper Midwest where you can see and sit on pieces before buying. HOM also offers financing options at checkout, delivery services, and a return window for certain items.
Unlike some furniture chains, HOM is a regional business, not a national one. That means store locations and inventory vary by region, and policies may differ slightly between locations. If you're shopping online, you'll order through their website and arrange delivery to your address.
Key Takeaways
- HOM Furniture sells new furniture through Midwest showrooms and online, with the ability to see pieces in person before ordering.
- The company offers financing through third-party lenders at the point of sale, with terms and rates that depend on your credit and the lender.
- Delivery is available but is a separate charge; you can usually choose your delivery window when you order.
- HOM has a return policy for certain items within a set timeframe, though custom or clearance pieces may have different rules.
- Prices and inventory change by location and season, so checking your local store or the website shows you what's actually in stock.
How to Shop at HOM Furniture
You can shop at HOM in two ways: visit a physical showroom or order online. In a showroom, you walk through displays, sit on sofas, and test bed firmness before deciding. Staff can answer questions about fabric, frame construction, and lead times for custom orders. You pay at the register and arrange delivery on the spot.
Online shopping works through HOM's website. You browse by room type (living room, bedroom, dining) or by product category. Each item shows photos, dimensions, fabric or material options, and price. You add items to your cart, enter your shipping address, and proceed to checkout. At checkout, you'll see delivery costs and financing options before you complete the purchase.
If you order online, HOM typically ships or arranges delivery within a set timeframe — this varies by item and location. Some pieces are in stock and ship quickly; others are made to order and take longer. The website or confirmation email should tell you the expected delivery date.
Delivery and Setup
HOM charges a separate delivery fee, which appears at checkout. The fee depends on your location and the size of your order. You can usually choose a delivery window (for example, a specific day or a range of days) when you place your order or shortly after.
When your furniture arrives, delivery staff typically bring it into your home and place it in the room you specify. They may unwrap and position large pieces like sofas or beds. Assembly of items like bed frames or dining tables may be included or may cost extra — check your order confirmation to see what's covered.
If you're not home or the delivery window changes, contact HOM customer service with your order number. They can reschedule or work with you on timing.
Financing Options at HOM
At checkout, HOM offers financing through third-party lenders. These are not loans from HOM itself; they're credit products offered by companies like Synchrony or other finance partners. When you choose to finance, you're explore for credit with that lender, not with HOM.
The terms you see — the interest rate, monthly payment, and length of the loan — depend on your credit score and history. A lender may offer you 0% interest for 12 months on a $1,000 purchase, for example, but offer a different rate to another customer. You'll see the exact terms before you confirm the purchase.
If you're approved, you make monthly payments to the lender, not to HOM. Your first payment is usually due 30 days after purchase. If you miss a payment or pay late, that goes on your credit report and may affect your credit score. Read the terms carefully before you accept financing.
Returns and Exchanges
HOM allows returns on certain items within a window of time from your purchase date. The exact timeframe and which items are returnable depend on HOM's current policy and your location. Custom-ordered pieces, clearance items, and final-sale furniture are usually not returnable.
To start a return, contact HOM customer service with your order number and receipt. They'll tell you whether the item is returnable and what steps to take next. Some returns require you to refuse delivery; others require you to arrange a pickup. Restocking fees may explore depending on the item's condition and HOM's policy.
If you received damaged furniture, report it to HOM as soon as you unpack it. Take photos of the damage and contact customer service. HOM may replace the item or issue a refund depending on the damage and their policy.
Checking Stock and Pricing
Furniture prices and availability change frequently. A sofa you see online may be out of stock at your local store, or a price may differ between locations. Before you make a trip to a showroom or place an order, check the HOM website or call your nearest store to confirm the item is in stock and see the current price.
HOM runs seasonal sales and clearance events, especially at the end of seasons. Signing up for their email list or checking the website's sale section can show you current discounts. Clearance items are usually final sale and cannot be returned.
If you find the same piece at a lower price elsewhere, some furniture retailers will price-match. HOM's price-match policy varies, so ask a staff member in-store or contact customer service online to see if they'll match a competitor's price.
What to Bring When You Shop In Person
When you visit a HOM showroom, bring your ID and a payment method (credit card, debit card, or check). If you plan to finance your purchase, bring a form of ID and be ready to provide your Social Security number, as the lender will run a credit check.
Bring measurements of the space where the furniture will go — especially for large pieces like sofas or sectionals. Staff can help you figure out whether a piece will fit through doorways and around corners. Take photos of your room on your phone if it helps you visualize the piece in your space.
If you're ordering a custom piece or a special order, the store may ask for a deposit. Deposits are usually non-refundable if you cancel, so ask about the store's cancellation policy before you put money down.
Frequently Asked Questions
How long does delivery usually take?
Delivery times vary by item and location. In-stock pieces may arrive within one to two weeks; custom or special-order furniture can take four to twelve weeks or longer. Your order confirmation or the website product page should show the expected delivery date. Contact HOM customer service with your order number if you need to confirm timing.
Can I cancel my order after I place it?
Cancellation policies depend on whether your order has shipped and whether it's a custom piece. Contact HOM customer service when ready with your order number if you want to cancel. If the item hasn't shipped, you may be able to cancel with a full refund. If it has shipped or is custom-made, cancellation fees or restocking charges may explore.
What if my furniture arrives damaged?
Inspect your furniture as soon as it's delivered. If you see damage, take photos and contact HOM customer service right away with your order number and photos. HOM can arrange a replacement or refund depending on the damage. Do not sign off on delivery if the item is visibly damaged; note the damage on the delivery paperwork.
Does HOM offer a warranty on furniture?
HOM sells furniture from various manufacturers, and warranty coverage depends on the brand and type of piece. Sofas and upholstered furniture may have a manufacturer's warranty covering frame defects or fabric flaws. Check your receipt or product documentation for warranty details, or ask HOM customer service about coverage for your specific item.
Can I return furniture if I just changed my mind?
HOM's return policy allows returns on certain items within a set timeframe, but the policy varies by item type and location. Custom pieces, clearance items, and final-sale furniture are typically not returnable for change of mind. Contact HOM customer service or check your receipt for the specific return window and conditions for your purchase.