What Levin Furniture is and how it operates
Levin Furniture is a regional furniture retailer based in Pennsylvania that sells sofas, bedroom sets, dining tables, and other home furnishings through physical showrooms and online. The company has been operating since 1926 and maintains multiple locations across Pennsylvania and West Virginia. Unlike national chains, Levin is a smaller operation where you typically work with local sales staff in person or by phone.
The store sells furniture at standard retail prices and offers financing options through third-party lenders. Levin does not manufacture its own furniture — it sources pieces from various suppliers and brands. If you are shopping there, you are buying the same manufacturers' products you might find elsewhere, but through Levin's showroom and pricing structure.
Key Takeaways
- Levin Furniture operates physical showrooms in Pennsylvania and West Virginia where you can see and test furniture before buying.
- The store offers financing through third-party lenders, and the terms and interest rates depend on the lender and your credit profile, not on Levin itself.
- Delivery and assembly are typically separate charges that vary by location and item size.
- Return and warranty policies are set by Levin and should be reviewed before purchase, as they differ from manufacturer warranties on the furniture itself.
How financing works when you buy from Levin
When you purchase furniture at Levin, you can pay in full or use a financing plan. Levin partners with third-party lenders — companies that are not Levin itself — to offer payment plans. The lender, not Levin, sets the interest rate, terms, and approval decision based on your credit history and income.
Before you sign any financing agreement, read the contract carefully. It will show you the annual percentage rate (APR), the number of months you have to pay, and the total amount you will pay including interest. Some promotional offers may include zero percent interest for a set period — typically 12 to 24 months — but interest accrues after that period ends if you have not paid the balance in full.
If you are denied financing or offered a rate you do not want to accept, you can still pay cash or use a credit card. Levin's role ends once you choose a financing option; the lender handles billing, payment collection, and disputes from that point forward.
Delivery, assembly, and what happens after you buy
Levin charges separately for delivery and assembly. These costs are not included in the furniture price and vary depending on your location, the size of the item, and whether assembly is required. Ask for a written quote on delivery and assembly before you complete your purchase so you know the full cost.
Once you buy, Levin will provide you with a receipt and any warranty documents that come with the furniture. Manufacturer warranties — the guarantees that come from the company that made the sofa or bed — are separate from Levin's return policy. Read both documents. The manufacturer warranty covers defects in materials or workmanship, while Levin's return policy covers whether you can return or exchange the item if you change your mind.
If you have a problem with your furniture after delivery, contact Levin first to report the issue. Levin will either handle the repair or direct you to the manufacturer, depending on what the problem is and what the warranty covers.
Comparing prices and checking what you are buying
Levin's prices are set by the store and are not negotiable in the way some furniture retailers allow. However, the store does run sales and promotions, so prices change throughout the year. If you are considering a large purchase, ask when the next sale is scheduled or whether any current promotions explore to the items you want.
Before you buy, verify that the furniture you are looking at is in stock or on order. Some items are floor models available when ready; others must be ordered from the manufacturer and can take weeks or months to arrive. Ask for a delivery date in writing. If the item is on backorder and you need furniture sooner, ask whether Levin has similar pieces in stock.
You can also shop online at Levin's website to see what is available and compare prices before visiting a showroom. Online shopping does not mean you avoid the store entirely — you will still need to arrange financing and delivery through Levin directly.
Return policies and what to do if something goes wrong
Levin has a return policy that allows returns within a certain timeframe, but the specifics vary. Some items may be returnable within 30 days; others may have different windows or may not be returnable at all if they are custom-ordered or final-sale items. Ask about the return policy for the specific piece you are buying before you pay.
If furniture arrives damaged, report it to Levin when ready — usually within a few days of delivery. Levin will either repair it, replace it, or issue a refund, depending on the damage and the policy. Keep your receipt and delivery photos as proof if you need to file a claim.
If you have a dispute with Levin about a return, price, or delivery issue, start by speaking with the store manager at the location where you made the purchase. If that does not resolve it, you can file a complaint with the Better Business Bureau or your state's consumer protection office.
Understanding manufacturer warranties versus Levin's guarantees
The furniture you buy from Levin comes with a manufacturer warranty — a promise from the company that made it that the piece is free from defects in materials and workmanship for a set period. This warranty is not from Levin; it is from the manufacturer. The length and coverage vary by brand and item type.
Levin may also offer its own protection plans or extended warranties for an additional cost. These are optional and cover things like accidental damage or wear that the manufacturer warranty does not. Read the fine print to understand what is and is not covered before you buy the plan.
If a defect appears after you buy, contact Levin with your receipt and the warranty document. Levin will help you file a claim with the manufacturer or handle the repair itself, depending on the agreement.
Frequently Asked Questions
Can I return furniture to Levin if I change my mind?
Levin has a return policy, but it varies by item and location. Some furniture can be returned within 30 days; custom or final-sale items typically cannot. Ask about the return window and any restocking fees before you buy. Keep your receipt and do not use the furniture if you think you might return it.
What if my furniture arrives damaged?
Report the damage to Levin within a few days of delivery with photos if possible. Levin will repair, replace, or refund the item depending on the damage. Keep your receipt and delivery documentation as proof of the condition when it arrived.
Do I have to use Levin's financing, or can I pay cash?
You can pay cash, use a credit card, or use Levin's financing options. Financing is optional. If you choose to finance, you will sign a contract with the third-party lender, not with Levin. Read the contract to understand the interest rate and payment terms before you sign.
How long does delivery usually take?
Delivery time depends on whether the furniture is in stock or on order. Items in the showroom may be delivered within days or weeks. Special orders can take several weeks or months. Ask for a specific delivery date in writing before you pay.
What is the difference between a manufacturer warranty and a Levin protection plan?
A manufacturer warranty comes with the furniture and covers defects in materials or workmanship. A Levin protection plan is optional and costs extra; it typically covers accidental damage or wear. You do not need the protection plan if you are comfortable with the manufacturer warranty alone.