What HRSD is and where to send your payment
HRSD stands for Hampton Roads Sanitation District. It is the water and sewer utility that serves parts of southeastern Virginia, including the cities of Hampton, Newport News, Williamsburg, and surrounding areas. If you live in this region and receive a water or sewer bill, it comes from HRSD.
HRSD bills you for water you use and for sewer service. The bill arrives by mail or email, depending on how you set up your account. On that bill you will see a due date, an account number, and the amount owed. The bill also lists several ways to pay — by mail, online, by phone, or in person.
You do not have to pay through HRSD's website. You can mail a check, call their payment line, or walk into a payment location. The method you choose does not change what you owe or when it is due.
Key Takeaways
- HRSD bills are due on the date printed on your bill, usually 20 to 30 days after the bill is mailed.
- You can pay online at hrsd.com, by phone at the number on your bill, by mail with a check, or at an HRSD office during business hours.
- Online and phone payments usually post within one business day; mailed checks take longer and should be sent at least a week before the due date.
- If you cannot pay the full amount by the due date, contact HRSD to ask about a payment plan before your account falls behind.
- HRSD does not shut off water for non-payment without notice and a waiting period, but late fees and interest will accrue on unpaid balances.
Paying online through the HRSD website
The fastest way to pay is through HRSD's online portal at hrsd.com. Go to the "Pay My Bill" section. You will need your account number (on your bill) and the amount you want to pay. You can pay with a debit card or bank account.
When you pay online, HRSD charges no fee for bank account payments. If you use a debit or credit card, a small processing fee applies — HRSD will show you the fee amount before you confirm the payment. Online payments usually post to your account within one business day, though HRSD recommends paying at least two business days before your due date to be safe.
You can also set up automatic payments through the website. This means HRSD will withdraw the amount from your bank account on the same date each month. You can change or cancel automatic payments anytime through your online account.
Paying by phone or at an HRSD office
To pay by phone, call the number listed on your bill. HRSD's payment line accepts debit and credit cards. Have your account number and card ready. Phone payments also post within one business day.
If you prefer to pay in person, HRSD has payment locations in Hampton, Newport News, and other areas served by the district. You can pay with cash, check, or card at these offices during business hours. The locations and hours are listed on hrsd.com. Payments made in person are usually posted the same day.
Paying by mail
You can mail a check to the address printed on your bill. Write your account number on the check. Mail your payment at least one week before the due date to allow time for it to arrive and be processed. HRSD's mail processing can take several days, so mailed payments may not post until after they arrive.
Keep a copy of your check or a photo of it for your records. If you are concerned about whether your payment arrived, you can log into your online account or call HRSD to confirm the payment was received.
What happens if you miss the due date
If your payment does not arrive by the due date, HRSD will add a late fee to your account. The amount of the late fee varies and is shown on your bill. Interest also begins to accrue on the unpaid balance.
HRSD will send you a notice if your account is past due. You have time to pay before water service is interrupted — HRSD does not shut off water without sending written notice and allowing a waiting period. However, the longer you wait, the more late fees and interest you will owe.
If you know you cannot pay by the due date, contact HRSD before the date arrives. They may be able to set up a payment plan that lets you pay in installments instead of all at once. This stops late fees from piling up and keeps your account in good standing.
Setting up your account and updating payment information
When you first move into a home or apartment served by HRSD, you need to open an account. You can do this online at hrsd.com or by calling HRSD. You will need the property address, your name, and a phone number or email.
Once your account is open, you can update your contact information, change your billing address, or switch between paper and email bills anytime through your online account. If you move and want to close your account, notify HRSD at least a few days before you leave so they can read your meter and send a final bill.
Frequently Asked Questions
What if I pay online but the payment does not show up right away?
Online payments usually post within one business day. If more than one business day has passed and you do not see the payment on your account, log in to check the status or call HRSD. Keep your confirmation number from the payment in case you need to reference it.
Can I set up a payment plan if I cannot pay my full bill?
Yes. Contact HRSD before your bill is due and explain your situation. They can discuss payment plan options with you. Setting up a plan before you miss the due date helps you avoid late fees and keeps your account from being reported as delinquent.
Is there a fee to pay my bill online?
There is no fee if you pay from a bank account. If you use a debit or credit card, HRSD charges a processing fee that varies. The fee is shown before you confirm the payment, so you can decide whether to proceed or use a different payment method.
What if I want to dispute a charge on my bill?
Contact HRSD's customer service to discuss the charge. They can review your account and explain how the amount was calculated. If you believe there is an error, HRSD can investigate and adjust your bill if warranted. Do not withhold payment while a dispute is being reviewed.
How do I know if my water service will be shut off?
HRSD sends written notice before shutting off water for non-payment. The notice includes the amount owed and a important date to pay or contact them. If you receive a notice, call HRSD when ready to discuss your options, including payment plans or financial hardship programs that may be available.