Illinois Tollway payment methods and where to send money

You can pay your Illinois Tollway bill by mail, online, by phone, or in person at a payment location. The method you choose depends on whether you have a toll bill in hand, whether you want to set up automatic payments, and how quickly you need the payment processed. Most people pay online through the Illinois Tollway website or by phone, which both process when ready.

If you received a bill in the mail, the envelope includes a payment stub with a barcode and mailing address. You can send a check or money order to that address, though mail typically takes 7 to 10 business days to reach the tollway office and another few days to post to your account. Online and phone payments clear the same day you make them.

Key Takeaways

  • Online payment through the Illinois Tollway website is the fastest method and requires only your bill number or license plate number.
  • Phone payments are processed when ready by calling the Illinois Tollway customer service line, and you will need your bill number or account information ready.
  • Mail payments must include the payment stub from your bill and should be sent to the address printed on your bill envelope.
  • Automatic payments can be set up online to deduct from your bank account or credit card on a date you choose each month.
  • Payment locations in person are available at select Illinois Tollway plazas, though most people find online or phone payment faster.

Paying online through the Illinois Tollway website

The Illinois Tollway website at illinoistollway.com has a payment portal where you can pay with a debit card, credit card, or bank account. You will need either your bill number (found on your paper bill) or your license plate number to look up your account. The payment processes when ready, and you receive a confirmation number on screen.

To pay online, go to the Illinois Tollway website, select the payment option, and enter your bill number or plate number. The system will show your balance and allow you to pay the full amount or a partial payment. You can also set up a one-time automatic payment or recurring monthly payments from this same portal. Recurring payments deduct on the date you select each month.

Paying by phone with customer service

You can call the Illinois Tollway customer service line at 1-800-UC-IPASS (1-800-824-7277) to pay by phone. Have your bill number or account information ready, along with a debit card, credit card, or bank account number for payment. The representative will process your payment when ready and provide a confirmation number.

Phone lines are open Monday through Friday, 7 a.m. to 7 p.m. Central Time, and Saturday 8 a.m. to 4 p.m. Central Time. Payments made by phone are posted to your account the same day. If you call outside business hours, you can leave a message, but your payment will not process until a representative calls you back during the next business day.

Mailing a check or money order

If you prefer to mail your payment, use the payment stub included in your bill envelope and mail it with a check or money order to the address printed on that stub. Do not mail cash. Include the payment stub so the tollway office can match your payment to your account quickly.

Mail payments typically take 7 to 10 business days to arrive and another 2 to 3 business days to post to your account. If your bill has a due date approaching, mailing is not the fastest option. For bills due within two weeks, paying online or by phone is safer because it posts when ready and you receive a confirmation number the same day.

Setting up automatic monthly payments

Automatic payments deduct from your bank account or credit card on a date you choose each month. You can set this up online through the Illinois Tollway website or by calling customer service. Once automatic payments are active, you do not have to remember to pay each month — the amount is deducted automatically.

You can change or cancel automatic payments at any time through the website or by calling customer service. If your balance changes month to month (for example, if you use the tollway more some months than others), you can adjust the automatic payment amount or switch to paying only when you receive a bill.

Paying in person at tollway locations

Some Illinois Tollway plazas have payment kiosks or customer service windows where you can pay in person with cash, check, debit card, or credit card. Payment locations are not available at every plaza, so call customer service at 1-800-UC-IPASS before driving to a specific location to confirm it has a payment window.

In-person payments are processed when ready, and you receive a receipt on the spot. This method is useful if you prefer to pay with cash or if you want to speak with a representative in person about your account. However, most people find online or phone payment faster because they do not require a trip to a tollway plaza.

What to do if you cannot pay the full amount

You can make a partial payment at any time through any payment method — online, by phone, by mail, or in person. The remaining balance stays on your account and accrues interest if it is not paid by the due date on your bill. Partial payments are useful if you need to spread out a large bill over two or more months.

If you are having trouble paying your bill, contact customer service at 1-800-UC-IPASS to discuss your options. Representatives can explain what happens if a bill goes unpaid and may be able to discuss a payment plan, though this depends on your specific situation and account history.

Frequently Asked Questions

How long does it take for an online payment to show up on my account?

Online payments process when ready, and you receive a confirmation number on screen. The payment appears in your account balance within a few hours. If you need proof of payment for a dispute or record, save or print your confirmation number from the website.

Can I pay my Illinois Tollway bill with a credit card?

Yes, you can pay with a credit card online, by phone, or in person at a payment location. Some people use credit cards to earn rewards points, though you should check whether your card charges a fee for toll payments or if the rewards offset any fees.

What happens if I miss the due date on my bill?

Late payments may result in interest charges or penalties added to your account. The exact consequences depend on how long the bill remains unpaid. Contact customer service at 1-800-UC-IPASS to ask about your specific account and what options are available if your payment is late.

Do I need an I-PASS account to pay my tollway bill?

No. You can pay a tollway bill without an I-PASS account. However, if you use the tollway regularly, an I-PASS transponder can reduce your toll rates and allow you to pay automatically each month without receiving a separate bill.

Can I set up automatic payments if I do not have a regular bill?

Automatic payments work best if you receive a regular monthly bill. If you use the tollway infrequently, you may prefer to pay only when you receive a bill rather than setting up recurring payments. You can change your payment method at any time through the website or by calling customer service.