Making a Loft Credit Card Payment
You can pay your Loft credit card bill online through your account, by phone, by mail, or through automatic payments. The fastest method is logging into your Loft account on their website or mobile app and paying directly from there. You can also set up automatic payments so the full balance or a minimum amount withdraws on a date you choose each month.
Loft credit cards are issued by Comenity Bank, which handles the billing and payment processing. When you make a payment, it typically posts to your account within one business day if you pay before the cutoff time (usually 8 p.m. Eastern). Payments made after that time or on weekends may post the next business day.
Key Takeaways
- You can pay online through your Loft account, by phone at the number on your card, by mail to the address on your statement, or through automatic payments set up in your account.
- Online and phone payments usually post within one business day if made before the daily cutoff time, while mailed checks take five to seven business days to arrive and process.
- Setting up automatic payments prevents missed due dates and late fees, and you can choose to pay the full balance, a fixed amount, or the minimum due.
- Your payment due date appears on your monthly statement, and paying at least the minimum by that date keeps your account in good standing.
Paying Online or Through the Mobile App
Log into your Loft account at the Loft website or open the Loft mobile app. Navigate to the payments section, which is usually labeled "Make a Payment" or "Pay My Bill." Enter the amount you want to pay and select your payment date. You can pay when ready or schedule a payment for a future date.
You'll need a bank account to link for the payment. Loft accepts payments from checking or savings accounts. Once you confirm the payment, you'll receive a confirmation number. Keep this for your records. The payment will debit from your bank account and post to your Loft card within one business day.
Paying by Phone
Call the customer service number on the back of your Loft credit card. A representative will ask for your card number and the amount you want to pay. Have your bank account information ready if you're paying from a checking or savings account. You can also pay with another Loft card if you have one, though this is less common.
Phone payments process the same way as online payments and typically post within one business day. The representative will give you a confirmation number. Write it down or ask them to repeat it so you have proof of the payment.
Paying by Mail
Write a check or money order payable to Loft. Include your account number on the check. Mail it to the payment address listed on your monthly statement. Do not send cash through the mail.
Mailed payments take five to seven business days to arrive and process, so send your payment well before your due date to avoid a late fee. If you're close to your due date, use online or phone payment instead. Keep a copy of the check or money order for your records.
Setting Up Automatic Payments
Automatic payments remove the risk of forgetting a payment. Log into your Loft account and look for an option to set up autopay or recurring payments. You'll choose a payment date each month and decide whether to pay the full balance, a fixed amount, or the minimum due.
Most people choose to pay the full balance automatically so they don't carry interest charges. If you choose to pay only the minimum, you'll still owe interest on the remaining balance. You can change or cancel automatic payments anytime through your account, and you'll receive a confirmation when the payment processes each month.
Understanding Your Due Date and Late Fees
Your payment due date is listed on your monthly statement. Loft typically gives you at least 21 days from the statement closing date to pay. If you miss the due date, you'll be charged a late fee. The amount of the late fee depends on your card terms, but it's usually between $25 and $40 for the first late payment.
Paying at least the minimum amount by the due date keeps your account in good standing and protects your credit score. If you're unable to pay by the due date, contact Loft customer service as soon as possible to discuss your options. Some cardholders may be able to request a due date change or a temporary payment plan.
What to Do If Your Payment Doesn't Post
If you made a payment but don't see it reflected in your account after one business day, log into your account and check the payment status. Online and phone payments usually show a confirmation status when ready. If the payment shows as pending, wait until the next business day for it to post.
If a payment doesn't post after two business days, or if you have questions about a payment you made, contact Loft customer service. Have your confirmation number ready. They can look up the payment in their system and tell you when it will post or help resolve any issues.
Frequently Asked Questions
Can I pay my Loft card with another credit card?
No, Loft does not accept credit card payments. You must pay from a checking or savings account, by check, or by money order. Paying with another credit card would count as a cash advance on that card and would incur additional fees and interest.
What happens if I pay more than I owe?
If you overpay, the extra amount becomes a credit on your account. You can use this credit toward future purchases, or you can request a refund by contacting Loft customer service. Refunds typically take five to seven business days to appear in your bank account.
Is there a fee to pay my bill online?
No, Loft does not charge a fee for online or phone payments made through their official channels. Payments made through third-party bill pay services may have different fees, so check with your bank if you're paying through their bill pay system.
Can I change my payment due date?
Yes, you can request a due date change through your Loft account or by calling customer service. Loft typically allows you to move your due date to a different day of the month. This can help align your payment with your paycheck or other bills.
What if I want to pay off my entire balance at once?
You can pay any amount up to your full balance at any time. Log into your account, select the payment option, and enter the amount you want to pay. Paying off your balance in full stops interest from accruing on new purchases and can improve your credit score.