Where to send your Miami-Dade water and sewer payment
Miami-Dade Water and Sewer Service (WASD) accepts payments through several channels. You can pay online at the official WASD website, by phone, by mail, or in person at a payment center. The fastest route is online, where you can pay when ready with a bank account or debit card without waiting for mail delivery or phone hold times.
If you pay by mail, send your check or money order to the address printed on your bill. Include your account number on the check. Mail payments typically take 7 to 10 business days to reach WASD and post to your account, so send early if your due date is approaching.
In-person payments are accepted at WASD customer service centers located throughout Miami-Dade County. You can pay with cash, check, or debit card at these locations. Call 305-668-9282 to find the center nearest you and confirm its hours before you go.
Key Takeaways
- Online payment through the WASD website posts when ready and requires only your account number and a bank account or debit card.
- Phone payments are available by calling 305-668-9282, and the payment posts the same day if you call before the cutoff time.
- Mail payments take 7 to 10 business days to process, so plan ahead if your bill is due soon.
- In-person payments at WASD customer service centers accept cash, check, or debit card and post the same day.
- Late fees and service interruption can result from missed payments, so confirm your payment was received if you are close to the due date.
Paying online through the WASD website
The WASD website at miamidade.gov/wasd allows you to set up a one-time payment or enroll in automatic payments. To pay online, you will need your account number, which appears on your bill. You can also look up your account number on the website if you have your service address and ZIP code.
One-time online payments require your bank account information (routing and account number) or a debit card. The payment posts when ready, and you will receive a confirmation number. There is no fee for paying from a bank account, though some payment processors charge a small fee for debit card transactions—the website will show this before you confirm.
Automatic payments (also called autopay) deduct your bill amount from your bank account on a date you choose each month. You can change or cancel autopay at any time through your online account. This option eliminates the risk of forgetting a due date.
Paying by phone or at a customer service center
To pay by phone, call 305-668-9282 during business hours. Have your account number and payment method ready. Phone payments are processed the same day if you call before 3 p.m. Eastern Time on a business day. After 3 p.m. or on weekends and holidays, your payment will be processed the next business day.
Customer service centers accept cash, check, or debit card. Payments made in person post to your account the same day. WASD operates multiple centers across Miami-Dade County; the phone line above can direct you to the one closest to your home or workplace and confirm its hours.
What happens if you miss a payment
If your bill is not paid by the due date shown on your statement, WASD will charge a late fee. The amount of the late fee is set by Miami-Dade County and appears on your next bill. Continued non-payment can result in service disconnection after a notice period.
If you cannot pay your full bill by the due date, contact WASD when ready at 305-668-9282. The department may be able to set up a payment plan that allows you to pay in installments over several months. Payment plans are not automatic—you must request one before your account falls too far behind.
Setting up automatic payments to avoid late fees
Automatic payments remove the risk of forgetting a due date. You can enroll through the WASD website or by calling 305-668-9282. The payment will be deducted from your bank account on the same date each month, typically a few days before the bill is due.
You can change the payment date, the amount, or cancel autopay at any time through your online account or by calling customer service. If your bill amount changes month to month (as it does for most households), you can set autopay to deduct the full amount due rather than a fixed amount.
Understanding your bill and due date
Your water and sewer bill shows the amount due and the due date. The due date is typically 20 days from the bill date. Your bill also lists the account number you will need to make a payment and the mailing address if you choose to pay by mail.
Bills are mailed monthly, though you can also view your bill online through your WASD account. If you do not receive a bill in the mail, check your online account to see if it has been posted there. A missing bill does not extend your due date—payment is still due on the date shown on the bill.
Frequently Asked Questions
Is there a fee to pay my water bill online?
There is no fee if you pay from a bank account. Some payment processors charge a small fee for debit card payments, usually 2 to 3 percent of the bill amount. The website will show any fee before you confirm the payment.
How long does it take for a mailed check to post?
Mailed payments typically take 7 to 10 business days to arrive and post to your account. If your due date is within two weeks, paying by mail is risky. Use online payment, phone payment, or in-person payment instead to may support it posts on time.
Can I set up a payment plan if I cannot pay my full bill?
Yes. Contact WASD at 305-668-9282 to discuss a payment plan. Plans are not automatic and must be arranged before your account becomes severely delinquent. The department will work with you to set up a schedule you can meet.
What is the phone number to pay my bill or reach customer service?
Call 305-668-9282 during business hours. This number handles both bill payments and customer service questions. Have your account number ready when you call.
Can I pay someone else's water bill?
Yes, you can pay another person's bill if you have their account number. You do not need to be the account holder. Pay online, by phone, or in person using the account number on their bill.