Where to send your Michaels credit card payment

Michaels credit card payments go to Synchrony Bank, the company that issues and manages the card. You can pay online through your Synchrony account, by phone, by mail, or in person at a Michaels store. The fastest and most direct route is online at the Synchrony website or through the Synchrony mobile app, where you can see your balance and make a payment in minutes.

If you prefer to call, Synchrony's customer service number is on the back of your card. A representative can process your payment over the phone and tell you your current balance and due date. Mail payments take 7 to 10 business days to reach Synchrony's processing center, so send them well before your due date to avoid a late fee.

Some Michaels locations accept in-store payments, but this is not available at every store and does not work for all card types. Call your local Michaels or check with customer service before planning to pay in person.

Key Takeaways

  • Synchrony Bank manages the Michaels credit card, so all payments go to Synchrony, not to Michaels itself.
  • Online payment through Synchrony's website or app is the fastest method and shows your balance and due date when ready.
  • Phone payments can be made by calling the number on your card, and a representative will confirm your payment right away.
  • Mail payments take 7 to 10 business days, so send them at least two weeks before your due date to avoid late fees.
  • Your minimum payment and due date appear on your monthly statement and in your online account.

Setting up online payments through Synchrony

To pay online, go to Synchrony's website and log into your account using your card number and password. If you do not have an online account yet, you can create one by entering your card number and other identifying information. Once logged in, select "Make a Payment" and choose the amount you want to pay — you can pay your full balance, your minimum payment, or any amount in between.

You can also set up automatic payments so that Synchrony withdraws money from your bank account on a date you choose each month. This prevents missed payments and late fees. To do this, go to your account settings and add your bank account information. Synchrony will ask you to verify the account by depositing two small amounts, which you then confirm in your account.

Payments made online before 8 p.m. Eastern Time on a business day usually post to your account the same day. Payments made after 8 p.m. or on weekends post the next business day.

Paying by phone or mail

To pay by phone, call the customer service number on the back of your Michaels credit card. Have your card number and the amount you want to pay ready. A Synchrony representative will process the payment and give you a confirmation number. Keep this number for your records. Phone payments are processed when ready, though they may take one business day to show in your account.

To pay by mail, send a check or money order to the address listed on your monthly statement. Write your account number on the check. Mail payments typically take 7 to 10 business days to arrive and be processed, so send your payment at least two weeks before your due date. If you are paying close to your due date, use online or phone payment instead to avoid a late fee.

Understanding your statement and due date

Your monthly statement shows your opening balance, all purchases and payments made during the month, your closing balance, your minimum payment amount, and your due date. The due date is usually the same day each month — often between the 15th and 25th, depending on when your account was opened. If your due date falls on a weekend or holiday, Synchrony moves it to the next business day.

Your statement also shows your Annual Percentage Rate (APR), which is the interest rate charged on any balance you carry from month to month. If you pay your full balance by the due date, no interest is charged. If you pay only the minimum or carry a balance, interest accrues on the remaining amount at your APR.

You can view your statement online through your Synchrony account or request paper statements by mail. Online statements are usually available 3 to 5 days before your due date.

What happens if you miss a payment

If your payment does not arrive by your due date, Synchrony charges a late fee. The amount of the late fee depends on your account terms but is typically between $25 and $40 for the first late payment. If you are late again within six months, the fee may be higher. A late payment also appears on your credit report and can lower your credit score.

If you realize you will miss your due date, contact Synchrony when ready. Depending on your account history, they may be able to waive a late fee or work out a payment plan. Calling before the due date is much more likely to result in help than calling after you are already late.

If you fall behind on multiple payments, Synchrony may freeze your account and prevent you from making new purchases. Your interest rate may also increase. Once you bring your account current, these restrictions usually lift, though it may take a billing cycle or two.

Paying more than the minimum

Your minimum payment covers only a small portion of your balance and mostly goes toward interest. If you carry a balance, paying more than the minimum saves you money on interest and gets you out of debt faster. For example, if you owe $1,000 at 20% APR and pay only the minimum, it can take years to pay off and cost hundreds in interest. Paying an extra $50 or $100 per month cuts that time and cost significantly.

You can pay any amount above your minimum at any time without penalty. There is no reward for paying early, but there is also no fee. If you have the money available, paying down your balance as soon as possible is the most cost-effective choice.

Frequently Asked Questions

Can I pay my Michaels credit card at a Michaels store?

Some Michaels locations accept in-store payments, but not all stores or all card types participate. Call your local store or contact Synchrony customer service to find out whether your store offers this option. Online or phone payment through Synchrony is available everywhere and is usually faster.

What if I pay online but my payment doesn't show up?

Online payments typically post within one business day. If more than one business day has passed and your payment still does not appear, log into your Synchrony account and check the payment status. If it shows as pending, wait one more day. If it shows as failed, try again with a different payment method or call Synchrony customer service for help.

Can I change my due date?

Yes. Log into your Synchrony account and look for account settings or billing information. You can usually request a different due date, and Synchrony will process the change within one or two billing cycles. Changing your due date does not affect your credit or your account terms.

What is the difference between my statement balance and my current balance?

Your statement balance is what you owed on the day your statement was generated, usually 3 to 5 days before your due date. Your current balance includes any purchases or payments made after your statement was generated. When you pay, use your statement balance to avoid being late, but check your current balance to see what you actually owe right now.

Do I have to use automatic payments?

No. Automatic payments are optional and can be set up or canceled anytime through your account settings. If you prefer to pay manually each month, you can do so online, by phone, or by mail. Just make sure your payment arrives by your due date to avoid late fees.