How to pay your Mr Cooper mortgage
Mr Cooper (formerly Nationstar Mortgage) lets you pay your monthly mortgage through their online portal, by phone, or by mail. The easiest method is logging into your Mr Cooper account online and making a one-time payment or setting up automatic payments from your bank account. You can also call their payment line at 1-866-790-7373 to pay by phone with a debit or credit card, though credit card payments may carry a fee.
If you prefer not to use the website or phone, you can mail a check to the address shown on your mortgage statement. Always include your loan number on the check so the payment reaches the right account. Mail payments take longer to process than online or phone payments, so send them at least 10 business days before your due date to avoid a late fee.
Key Takeaways
- You can pay Mr Cooper online through their website, by phone, or by mailing a check to the address on your statement.
- Online payments and automatic payments are the fastest methods and let you see your payment history in your account.
- Phone payments work when ready but may charge a fee if you use a credit card instead of a debit card.
- Mail payments must arrive at least 10 business days before your due date to count as on-time and avoid late fees.
- Your payment due date and amount are shown on your monthly statement or in your online account dashboard.
Paying online through your Mr Cooper account
Log into your Mr Cooper account at mrcooper.com using your username and password. If you do not have an online account yet, you can create one by clicking "Register" on the login page and entering your loan number and other identifying information. Once you are logged in, look for the "Make a Payment" or "Payments" section on your dashboard.
Enter the amount you want to pay and choose your payment date. Mr Cooper typically processes online payments within one business day if you submit them before their cutoff time (usually 5 p.m. Eastern). You can pay from a checking or savings account using your routing and account numbers. Your payment confirmation number appears on screen when ready, and you can view the transaction in your payment history.
Setting up automatic payments
Automatic payments deduct your mortgage payment from your bank account on the same day each month, so you never have to remember to pay. In your Mr Cooper account, find the "Automatic Payments" or "Recurring Payments" section and select the bank account you want to use. You will need your routing number and account number from a check or your bank's website.
Choose whether you want to pay the minimum amount due each month or a custom amount. You can change or stop automatic payments anytime through your account, though you should do this before the payment processes to avoid being charged twice. If your due date falls on a weekend or holiday, Mr Cooper typically processes the payment on the next business day.
Paying by phone
Call Mr Cooper's payment line at 1-866-790-7373 to pay by phone. A representative or automated system will ask for your loan number and the amount you want to pay. You can use a debit card or credit card, though credit card payments often include a convenience fee (the amount varies and is disclosed before you confirm).
Phone payments are processed when ready, and you will receive a confirmation number. Keep this number for your records. If you call during business hours, a representative can answer questions about your account balance or payment history at the same time.
Paying by mail
Write a check for your payment amount and include your loan number on the check itself. Mail it to the address shown on your mortgage statement under "Payment Address" or "Make Checks Payable To." Do not send cash through the mail.
Mail payments typically take 7 to 10 business days to reach Mr Cooper and post to your account. To make sure your payment arrives on time, mail it at least 10 business days before your due date. If you are mailing a payment close to the due date and are worried it will not arrive in time, use the online or phone method instead.
Understanding your payment due date and late fees
Your payment due date is listed on your monthly statement and in your online account. Most mortgages are due on the first of the month, though some loans have different due dates. If your payment is not received by the due date, Mr Cooper charges a late fee. The amount of the late fee depends on your loan agreement and varies by state.
If you miss a payment, Mr Cooper will contact you by phone or mail. Paying as soon as you realize you are late can help reduce the total amount of fees you owe. If you are having trouble making your payment, contact Mr Cooper to discuss options like loan modification or forbearance before you fall behind.
What to do if your payment does not post
If you made a payment online or by phone and it does not appear in your account within one business day, log into your Mr Cooper account and check your payment history. The transaction may still be processing. If more than one business day has passed and the payment still does not show, call Mr Cooper at 1-866-790-7373 with your confirmation number.
For mailed payments, allow 7 to 10 business days before contacting Mr Cooper. If you mailed a check and are unsure whether it arrived, you can call to confirm that your payment was received. Keep your cancelled check or payment confirmation for your records in case there is a dispute.
Frequently Asked Questions
Can I pay more than my monthly payment amount?
Yes. You can pay extra toward your principal balance anytime through your Mr Cooper account or by phone. Extra payments reduce the total interest you pay over the life of the loan and can help you pay off the mortgage faster. Make sure your extra payment is not being held in an escrow account by mistake — contact Mr Cooper if you are unsure.
Is there a fee to pay online or by phone?
Online payments through your Mr Cooper account are free. Phone payments are free if you use a debit card, but credit card payments usually include a convenience fee. The fee amount is shown before you confirm the payment. Mail and automatic payments have no fee.
What happens if I pay late?
Mr Cooper charges a late fee if your payment is not received by the due date. The fee amount depends on your loan agreement and state law. Late payments can also hurt your credit score. If you know you will be late, contact Mr Cooper before the due date to discuss options.
Can I change my payment due date?
Some Mr Cooper loans allow you to request a different due date. Contact Mr Cooper directly to ask whether your loan can be modified and what the process is. Changing your due date may require a one-time fee or may not be available depending on your loan type.
What if I want to pay off my mortgage early?
You can pay off your mortgage early by making larger payments or paying a lump sum. Contact Mr Cooper to confirm there is no prepayment penalty on your loan. Some older mortgages include a penalty for paying off the loan before a certain date, though most modern mortgages do not.