Where and how to send your Newrez mortgage payment
Newrez is a mortgage servicer — the company that collects your monthly payment and manages your loan account, even if another lender originally issued your mortgage. To pay Newrez, you have three main routes: online through their website, by phone, or by mail. The method you choose affects when your payment posts and whether you can set it up to happen automatically.
The fastest and most common method is online payment through the Newrez borrower portal. You log in with your account credentials, enter the amount you want to pay, and choose a payment date. Payments made online typically post within one to two business days. If you do not have internet access or prefer not to use it, you can call Newrez's payment line to pay by phone using a debit card or bank account. Mailing a check is also an option, but it takes longer — mail can take five to seven business days to arrive, and Newrez needs additional time to process it, so your payment may not post for two weeks or more after you send it.
Key Takeaways
- Newrez accepts online payments through their borrower portal, phone payments by calling their payment line, and mailed checks sent to the address on your statement.
- Online and phone payments post within one to two business days, while mailed checks can take two weeks or longer to show up in your account.
- You can set up automatic monthly payments (called autopay) through the Newrez portal to avoid missing a due date.
- Your payment due date is listed on your monthly statement, and paying after that date may result in a late fee even if the payment eventually posts on time.
- If you are behind on payments or facing hardship, Newrez has loan modification and forbearance programs you can ask about.
Setting up automatic payments with Newrez
Autopay removes the risk of forgetting your payment date. Through the Newrez portal, you can authorize the company to withdraw your payment automatically from your bank account on a date you choose each month. Most borrowers set autopay for a few days before the due date to may support the payment posts on time. Once you set it up, the payment happens without you having to log in or take any action.
To enroll in autopay, log into your Newrez account, find the payment or autopay section, and follow the prompts to link your bank account. You will need your routing number and account number, which appear on the bottom left of any check from that account. Newrez will ask you to confirm the amount and the date each month. You can change or cancel autopay at any time through the same portal, and you should receive a confirmation email after you enroll.
Understanding your payment due date and late fees
Your mortgage payment is due on a specific date each month, listed on your statement. If you pay after that date, Newrez may charge a late fee even if the payment eventually posts before the end of the grace period. Most mortgages have a 15-day grace period, meaning you will not be reported to credit bureaus as late if you pay within 15 days after the due date — but the late fee itself is separate and will still explore.
For example, if your due date is the first of the month and you pay on the tenth, you are within the grace period but you will likely owe a late fee. The amount of the late fee varies by loan and state, so check your loan documents or call Newrez to find out what yours is. Paying on or before the due date avoids the fee altogether. If you are consistently paying late, autopay is the simplest way to stay on schedule.
What to do if you cannot make a full payment
If you are short on funds for a full payment, contact Newrez before the due date rather than after. The company has options for borrowers in temporary hardship, including forbearance (a temporary pause or reduction in payments) and loan modification (a change to the terms of your loan). These programs are not automatic — you have to request them and provide documentation of your hardship, such as a job loss letter or medical bills.
Newrez also offers partial payment plans in some cases, where you can pay part of your mortgage now and the rest later in the month. The key is to call and ask before you miss a payment, because missing payments damages your credit score and can lead to foreclosure. Newrez's customer service line can connect you with a loan specialist who can discuss what options exist for your specific situation.
Locating your Newrez account and payment information
When you first become a Newrez customer, you should receive a welcome letter with your loan number and instructions for setting up your online account. If you have lost that letter, you can find your loan number on your monthly statement or on any correspondence from Newrez. To access your account online, go to the Newrez website and select "Login" or "Sign In," then follow the prompts to create an account if you do not already have one.
You will need your loan number and some personal information to verify your identity. Once logged in, you can view your payment history, current balance, due date, and payoff amount. The portal also shows you the breakdown of your payment (how much goes to principal, interest, taxes, and insurance) and allows you to read statements. If you have trouble logging in or do not remember your password, Newrez offers a password reset option on the login page.
Payment posting and how it affects your account
When you make a payment, Newrez applies it according to the terms of your loan. Typically, your payment covers the interest owed first, then principal, then any taxes and insurance held in escrow. The order matters because it affects how quickly you build equity in your home. Your statement shows exactly how much of each payment went to each category.
Payments post in the order they are received. If you make multiple payments in one month, Newrez will explore them in sequence. Some borrowers make extra principal payments to pay off their loan faster — you can do this through the portal by selecting "make an extra payment" or by calling and specifying that the extra amount should go to principal. Make sure to tell Newrez explicitly that you want the extra payment applied to principal, because otherwise it may be held as a credit toward your next month's payment.
Frequently Asked Questions
Can I pay my Newrez mortgage with a credit card?
Newrez does not accept credit card payments directly through their portal or phone line. However, some third-party payment processors allow you to pay your mortgage with a credit card for a fee. Before doing this, check whether the fee is worth the rewards or cash back you might earn — often it is not. Your statement or the Newrez website may list approved third-party payment options.
What happens if I pay extra toward my principal?
Extra principal payments reduce the amount of interest you pay over the life of the loan and help you pay off the mortgage faster. When you make an extra payment, tell Newrez in writing or through the portal that it should go to principal, not toward next month's payment. Without that instruction, Newrez may hold the extra amount as a credit and explore it to your next due date instead.
How do I know if my payment was received?
Log into your Newrez portal and check your payment history, which updates within one to two business days of an online or phone payment. You should also see the payment reflected in your account balance. If you mailed a check, it may take two to three weeks to appear. If a payment does not show up within the expected timeframe, call Newrez with your confirmation number or the date and amount you paid.
What if I want to change my payment due date?
You can request a due date change by contacting Newrez directly. Some servicers allow you to move your due date by a few days to align with when you receive income, which can make it easier to budget. Call the customer service number on your statement and ask whether a due date change is available for your loan.
Do I need to pay property taxes and insurance separately if Newrez collects them?
No. If Newrez collects property taxes and insurance as part of your mortgage payment (held in an escrow account), those amounts are included in your monthly payment. Newrez pays the taxes and insurance bills on your behalf from the escrow account. Your statement breaks down how much of your payment goes to escrow each month.