How to pay your Nordstrom account
You can pay your Nordstrom account online through their website, by phone, by mail, or in a Nordstrom store. The fastest way is online at nordstrom.com — you log in to your account, view your balance, and submit a payment in minutes. You can also call Nordstrom's customer service line to make a payment over the phone, mail a check to the address on your statement, or walk into any Nordstrom location and pay at the customer service desk.
Your payment is due by the date shown on your monthly statement. If you pay online or by phone before that date, the payment posts when ready or within one business day. Mail payments take longer — typically five to seven business days — so send them early if you want to avoid a late fee.
Key Takeaways
- Online payment through nordstrom.com is the fastest method and posts within one business day.
- You can pay by phone by calling Nordstrom customer service, which is listed on your statement.
- Mail payments take five to seven business days, so send them well before your due date to avoid late fees.
- In-store payments at the customer service desk are an option if you prefer to pay in person.
- Your monthly statement shows your balance due, due date, and the payment methods Nordstrom accepts.
Paying online through your Nordstrom account
Go to nordstrom.com and sign in with your username and password. Click on your account or profile menu — this is usually in the top right corner of the page. Look for a link that says "Manage Account," "Account Settings," or "My Account." From there, select the option for payments or billing.
You will see your current balance and any past-due amounts. Enter the amount you want to pay — you can pay the full balance, the minimum payment, or any amount in between. Choose your payment method: you can use the same card or bank account linked to your Nordstrom account, or add a new one. Review the details, then click to confirm the payment. You will receive a confirmation number on screen and by email.
Paying by phone
Call the customer service number on the back of your Nordstrom card or on your monthly statement. A representative will ask for your account number and the amount you want to pay. Have a debit card, credit card, or bank account information ready — you will need to provide payment details over the phone.
Phone payments are processed the same day you call, and the payment posts within one business day. Keep the confirmation number the representative gives you for your records.
Paying by mail
Write a check or money order payable to Nordstrom. Include your account number on the check — write it in the memo line. Mail it to the address printed on your statement under "Payment Address" or "Make Checks Payable To." Do not send cash through the mail.
Mail payments take five to seven business days to arrive and post to your account. Send your payment at least one week before your due date to make sure it arrives on time. If you are close to your due date, use online or phone payment instead.
Paying in a Nordstrom store
Visit any Nordstrom location and go to the customer service desk. Tell them you want to make a payment on your Nordstrom account. Bring your Nordstrom card or have your account number ready. You can pay with cash, a debit card, or a credit card.
In-store payments post to your account within one business day. This method works well if you are already shopping or prefer to handle payments in person.
Setting up automatic payments
Many Nordstrom cardholders set up automatic payments so they do not have to remember to pay each month. Log into your account on nordstrom.com, go to your payment settings, and look for an option to schedule recurring payments. You can choose to pay the full balance, the minimum payment, or a fixed amount each month on a date you select.
Automatic payments are deducted from your bank account or charged to a card on the schedule you choose. You can change or cancel automatic payments anytime through your account settings. Even with automatic payments, check your statement each month to make sure the payment went through.
What happens if you miss a payment
If your payment does not arrive by the due date, Nordstrom will charge a late fee. The amount varies but is typically $25 to $40 depending on your account. A late payment also appears on your credit report and can lower your credit score.
If you realize you will miss the due date, contact Nordstrom customer service right away. Explain your situation — sometimes they can waive a late fee if it is your first miss or if you have a good payment history. Paying as soon as possible after the due date stops additional fees from building up.
Frequently Asked Questions
Can I pay my Nordstrom account with a different card than the one I used to open it?
Yes. When you pay online, by phone, or in store, you can use any debit card, credit card, or bank account. You are not limited to the original payment method.
How do I know if my payment went through?
Online and phone payments show a confirmation number when ready. Mail payments take longer to post — check your account online after five to seven business days. You can also call customer service to confirm a payment was received.
What is the minimum payment on a Nordstrom account?
Your minimum payment is shown on your monthly statement. It is typically 1 to 3 percent of your balance, but varies based on your account. Paying only the minimum means you will pay interest on the remaining balance.
Can I pay my Nordstrom account through the Nordstrom app?
Yes. The Nordstrom mobile app has the same payment features as the website. Sign in, go to your account, and select the payment option. Payments made through the app post the same way as online payments.
What if I overpay my Nordstrom account?
If you pay more than your balance, the extra amount becomes a credit on your account. You can use the credit toward future purchases, or contact customer service to request a refund of the overpayment.