The three ways to pay MetroPCS

You can pay your MetroPCS bill online through your account, by phone with a customer service representative, or in person at a MetroPCS store. The online method is fastest and works 24/7. Paying by phone takes about 10 minutes and requires your account number or phone number. In-store payment is when ready but requires you to visit a location during business hours.

MetroPCS does not charge a fee for any of these payment methods. Your payment posts to your account within one business day when you pay online or by phone, and when ready when you pay in store with cash or card.

Key Takeaways

  • You can pay online at metropcs.com, by calling 1-888-639-6676, or at any MetroPCS retail store.
  • Online and phone payments post within one business day; in-store payments post when ready.
  • You will need your account number, phone number, or the phone number on the account to pay by any method.
  • MetroPCS accepts debit cards, credit cards, and bank account transfers online and by phone, and cash or card in stores.

Paying online through your MetroPCS account

Go to metropcs.com and sign in with your phone number and password. If you do not have an online account, you can create one by entering your phone number and following the prompts. Once you are signed in, look for "Pay Bill" or "Make a Payment" in the main menu.

Enter the amount you want to pay. You can pay your full bill, a partial amount, or make an extra payment toward a future bill. Then select your payment method: debit card, credit card, or bank account. Enter the card or account details and confirm the payment. You will see a confirmation number on screen, and MetroPCS will send a receipt to your email.

If you do not want to create an account, you can still pay online by visiting metropcs.com/pay and entering your phone number and the last four digits of your Social Security number. This method does not require a login and works for one-time payments.

Paying by phone with MetroPCS customer service

Call 1-888-639-6676 to reach MetroPCS customer service. Have your account number or the phone number on the account ready. A representative will ask which phone number you are paying for and how much you want to pay.

You can pay with a debit card, credit card, or bank account information. The representative will walk you through entering your payment details. The call usually takes 5 to 10 minutes. You will receive a confirmation number and can ask the representative to email you a receipt.

If you are calling from the MetroPCS phone you want to pay for, you can also dial 611 from that phone to reach customer service directly.

Paying in person at a MetroPCS store

Find your nearest MetroPCS store by visiting metropcs.com/store-locator or calling 1-888-639-6676. Stores are typically open Monday through Saturday, 10 a.m. to 7 p.m., and Sunday 12 p.m. to 5 p.m., though hours vary by location.

Bring your phone or account number and the payment method you want to use: cash, debit card, or credit card. Tell the store associate which phone number you are paying for and how much you want to pay. The payment posts to your account when ready, and you will receive a printed receipt.

Setting up automatic payments

If you want your bill to pay automatically each month, you can set up autopay through your online account. Sign in at metropcs.com, go to "Account Settings" or "Billing," and look for "Autopay" or "Auto Pay." Select the amount you want to pay each month—usually your full bill—and choose your payment method.

MetroPCS will charge your card or bank account on your bill due date each month. You can change or cancel autopay anytime through your account. If a payment fails, MetroPCS will notify you and you can pay manually.

What to do if your payment does not go through

If your online or phone payment is declined, the most common reasons are an incorrect card number, an expired card, or insufficient funds in your bank account. Check that you entered your card details correctly and that your card has not expired. If you are paying from a bank account, make sure you have enough money available.

Try paying again with a different payment method. If the problem continues, call 1-888-639-6676 and a representative can help troubleshoot the issue or process your payment over the phone. You can also visit a MetroPCS store and pay in cash or with a different card.

Understanding your MetroPCS bill and due date

Your MetroPCS bill is due on the same date each month, shown on your bill statement and in your online account. If you do not pay by the due date, MetroPCS may charge a late fee and could suspend your service after a few days. You can see your current balance, due date, and payment history by signing into your account at metropcs.com.

If you are having trouble paying your bill, you can contact MetroPCS at 1-888-639-6676 to discuss payment options or a payment plan. Some situations may allow you to defer a payment or spread it across multiple months, though this depends on your account history and the reason for the hardship.

Frequently Asked Questions

Can I pay someone else's MetroPCS bill?

Yes. When you pay online or by phone, you can enter any MetroPCS phone number, not just your own. You will need the account number or phone number of the account you are paying for. In store, tell the associate which phone number you are paying for.

Is there a fee to pay my MetroPCS bill?

No. MetroPCS does not charge a fee for paying online, by phone, or in store. If you use a third-party payment service or bill pay through your bank, that service may charge a fee, but MetroPCS itself does not.

How long does it take for my payment to show up?

Online and phone payments post within one business day. In-store payments post when ready. If you pay after your due date, MetroPCS may still charge a late fee even if the payment is processing.

What if I overpay my MetroPCS bill?

If you pay more than you owe, the extra amount stays on your account as a credit and applies to your next bill. You can also contact MetroPCS to request a refund of the overpayment, though this may take one to two billing cycles.

Can I pay my MetroPCS bill through my bank's bill pay service?

Yes. Most banks allow you to set up bill pay to MetroPCS. You will need MetroPCS's mailing address, which your bank can provide or you can find on your bill. Payments sent through bank bill pay typically take 5 to 7 business days to reach MetroPCS.