Paying a Shellpoint Mortgage Loan

If Shellpoint Mortgage is your loan servicer, you send your monthly payment to Shellpoint, not to your original lender. Shellpoint handles the day-to-day work of collecting payments, managing your account, and sending money to whoever owns your loan. You can pay online through their website, by phone, by mail, or through automatic bank transfers — the method you choose doesn't change what you owe or when it's due.

Your payment due date and amount appear on your monthly statement. Shellpoint sends statements by mail or email depending on how you've set up your account. If you're unsure whether Shellpoint is your servicer, check the coupon on any payment notice you received, or look at your loan documents — the servicer name appears there.

Key Takeaways

  • Shellpoint Mortgage is a loan servicer, meaning they collect your payment and manage your account on behalf of the lender who owns your loan.
  • You can pay online at Shellpoint's website, by phone at their customer service number, by mailing a check, or by setting up automatic transfers from your bank.
  • Your payment due date and monthly amount are listed on your statement, and late fees explore if payment arrives after the grace period ends.
  • Shellpoint's online portal lets you view your balance, payment history, and loan details without calling customer service.

Paying Online Through Shellpoint's Website

The fastest way to pay is through Shellpoint's online payment portal. Go to Shellpoint's website and log in with your account number and password. If you don't have an online account yet, you can create one using your loan number and other identifying information from your statement.

Once logged in, select "Make a Payment" or the equivalent option in your account dashboard. You'll enter the amount you want to pay and choose a payment date. Shellpoint accepts payments from a checking or savings account (ACH transfer) or by debit card. ACH transfers are free; debit card payments may carry a fee. The payment typically posts to your account within one business day.

Paying online also lets you set up automatic monthly payments so you don't have to remember to pay each month. You can change or cancel automatic payments anytime through your account settings.

Paying by Phone or Mail

If you prefer not to pay online, you can call Shellpoint's customer service line to make a payment over the phone. The phone number appears on your statement. Have your account number and payment method ready. Phone payments are processed the same day if you call before the cutoff time, which varies by payment method.

To pay by mail, write a check or money order payable to Shellpoint Mortgage and include your loan number on the check. Mail it to the address shown on your statement — do not mail it to Shellpoint's main office unless the statement specifically directs you there. Mailed payments take 7 to 10 business days to reach Shellpoint and post to your account, so mail early if your due date is approaching.

Understanding Due Dates and Late Fees

Your payment is due on the date listed on your statement each month. Shellpoint typically allows a grace period of 10 to 15 days after the due date before charging a late fee — check your loan documents or statement for your specific grace period. A payment made during the grace period is considered on time even if it arrives after the due date.

If your payment arrives after the grace period, Shellpoint will charge a late fee. The amount of the late fee is set in your loan agreement and is usually a percentage of your monthly payment or a flat dollar amount. Late payments also affect your credit report and can increase your interest rate if your loan allows it.

If you know you'll miss a due date, contact Shellpoint before the payment is late. They may be able to work with you on a payment plan or temporary adjustment, depending on your situation and loan terms.

Setting Up Automatic Payments

Automatic payments remove the risk of forgetting to pay and may support your payment reaches Shellpoint on time each month. Log into your online account and look for an option to set up autopay or recurring payments. You'll choose the payment amount (your full monthly payment or a custom amount), the payment date each month, and your bank account or debit card.

Once autopay is active, Shellpoint will withdraw the payment automatically on your chosen date. You can change the amount, pause payments, or cancel autopay anytime through your account. Even with autopay running, check your statement each month to confirm the payment posted correctly and your balance is decreasing as expected.

What to Do If You Can't Pay on Time

If you're facing a hardship and can't make your full payment, contact Shellpoint as soon as possible — don't wait until after the due date. Explain your situation to a customer service representative. Depending on your loan type and circumstances, Shellpoint may offer options like a forbearance plan (temporarily reducing or pausing payments), a loan modification (changing your loan terms), or a repayment plan (spreading missed payments over time).

These options are not may provide and depend on your loan and financial situation, but Shellpoint is required to discuss them with you if you're having trouble paying. Getting in touch early gives you more options than waiting until you're already late.

Viewing Your Payment History and Account Balance

Log into your Shellpoint online account to see your current balance, payment history, and upcoming due dates. Your statement also shows how much of your payment goes toward principal (the amount borrowed) and how much goes toward interest. This breakdown changes each month as your principal decreases.

If you notice a payment didn't post or your balance looks wrong, contact Shellpoint's customer service to investigate. Keep copies of payment confirmations (from online payments or phone payments) and mailed check stubs for your records. These help you prove you paid if there's ever a dispute.

Frequently Asked Questions

What if I pay extra toward my principal?

You can pay more than your monthly payment, and the extra amount goes toward your principal balance, reducing the total interest you'll pay over the life of the loan. Specify that the extra payment should go toward principal when you make the payment. Some loans have prepayment penalties, so check your loan documents first.

Can I change my payment due date?

Many servicers allow you to request a different due date, though the change may take a billing cycle or two to take effect. Contact Shellpoint's customer service to ask about changing your due date. This can help if your due date doesn't align with when you receive income.

What happens if I pay the wrong amount?

If you underpay, the difference carries forward and you'll owe it plus interest. If you overpay, the extra amount is credited to your account and reduces your next payment or principal balance. Contact Shellpoint if you need to adjust an overpayment.

Is there a fee to pay online?

ACH transfers (payments from your bank account) are free. Debit card payments may have a fee, usually a few dollars. Phone and mail payments are free. Your statement or online account will show any applicable fees before you confirm the payment.

What if my loan was sold to a different servicer?

If your loan is transferred to a new servicer, you'll receive a notice in the mail explaining where to send payments going forward. Continue paying Shellpoint until you receive that notice. Once the transfer is complete, send all future payments to the new servicer at the address they provide.