Ways to pay your Verizon Fios bill

Verizon Fios offers several ways to pay your bill each month. You can pay online through your Verizon account, by phone, by mail, or through automatic payments from your bank account. The method you choose depends on what works best for your schedule and preferences.

Most customers find online payment the fastest option — you can log in, see your balance, and submit payment in minutes. Automatic payments remove the need to remember a due date each month. Phone and mail payments take longer to process but work if you prefer not to use the internet or need to discuss your account with someone first.

Key Takeaways

  • You can pay online at My Verizon, by phone at 1-908-559-4899, by mail to the address on your bill, or through automatic bank payments set up in your account.
  • Online and automatic payments typically post within one to two business days, while mailed checks may take seven to ten business days depending on mail delivery.
  • Verizon does not charge a fee for online payments made through My Verizon or for automatic payments from your bank account.
  • You can view your bill, payment history, and due date anytime by logging into My Verizon or calling customer service.

Paying online through My Verizon

To pay online, go to the My Verizon website or open the My Verizon mobile app. Sign in with your username and password, or create an account if you do not have one yet. Once logged in, select "Pay Bill" or "Make a Payment" — the exact wording depends on which device or app version you are using.

Enter the amount you want to pay. You can pay your full balance, a partial amount, or a different sum. Choose your payment method: debit card, credit card, or bank account. Verizon will show you the processing time before you confirm. Most online payments post within one to two business days.

Keep your confirmation number for your records. Verizon will also send you an email receipt. If you do not receive a confirmation or receipt within a few hours, log back into My Verizon to check whether the payment went through.

Setting up automatic payments

Automatic payments mean your bill is paid on the same day each month without you having to log in or call. To set this up, log into My Verizon, go to "Billing & Payments," and select "Autopay." Choose the date you want the payment to come out — usually the due date shown on your bill, but you can pick any date that works for you.

Select your payment method: bank account, debit card, or credit card. Verizon will process the payment automatically each month on that date. You can change or stop automatic payments anytime through My Verizon. If your bank account or card information changes, update it in your account settings so payments do not fail.

There is no fee for automatic payments from your bank account. If you use a debit or credit card, Verizon does not charge extra, but your card issuer may charge a cash advance fee depending on your card agreement.

Paying by phone or mail

To pay by phone, call Verizon customer service at 1-908-559-4899. A representative will ask for your account number and the amount you want to pay. You will need to provide your debit card, credit card, or bank account information. Phone payments typically post within one to two business days, the same as online payments.

To pay by mail, write a check or money order and send it to the address printed on your bill. Do not send cash. Include your account number on the check so Verizon can match the payment to your account. Mailed payments take longer — usually seven to ten business days — because of mail delivery time and processing delays. If you are close to your due date, mail may not arrive in time to avoid a late fee.

Understanding your bill and due date

Your Fios bill shows your service charges, any equipment fees, taxes, and the total amount due. The due date is printed on the front of your bill and also appears in My Verizon. Payments are considered on time if they post by 11:59 p.m. on the due date. If you pay after that time, Verizon may charge a late fee.

Your bill cycles on the same date each month. If you set up automatic payments, they will come out on the date you choose, not necessarily on the bill date. You can change your billing cycle date by contacting Verizon customer service, though this may not be available in all areas.

What to do if your payment fails

If an automatic payment fails — for example, because your bank account closed or your card expired — Verizon will send you a notice. Check your email and My Verizon account for alerts. You will need to update your payment method and may have a short window to resubmit payment before a late fee applies.

If you made a payment online or by phone and it did not go through, log into My Verizon to see the status. Some payments show as "pending" for a day or two before posting. If the status says "failed," try again with a different payment method or call customer service for help. If you believe a payment posted twice by mistake, contact Verizon to request a review and refund.

Late fees and service suspension

Verizon charges a late fee if your payment does not post by the due date. The amount of the late fee varies and is shown on your bill. If your account remains unpaid for a certain number of days past the due date, Verizon may suspend your service. The exact number of days before suspension depends on your account and location.

If your service is suspended, you will need to pay the full balance plus any late fees to restore it. Restoration may take a few hours to a full business day. If you are having trouble paying your bill, contact Verizon customer service to discuss payment plans or other options before your account falls behind.

Frequently Asked Questions

Is there a fee to pay my Fios bill online?

No. Verizon does not charge a fee when you pay through My Verizon using your bank account, debit card, or credit card. Your bank or card issuer may charge their own fees depending on your account agreement, but Verizon's payment itself is free.

How long does it take for my payment to show up?

Online and phone payments typically post within one to two business days. Mailed checks take seven to ten business days or longer depending on mail delivery and Verizon's processing time. If you are paying close to your due date, mail is risky because it may not arrive in time to avoid a late fee.

Can I pay someone else's Fios bill?

Yes, but you will need their account number. You can pay online through My Verizon by entering their account number instead of your own, or you can call customer service and provide the account number. The person whose account it is can also set up automatic payments or authorize you to make payments on their behalf.

What if I want to pay more than my current bill amount?

You can pay any amount you choose when you make a payment online or by phone. If you pay more than your current balance, the extra amount will be held as a credit on your account and applied to your next bill. You can also request a refund of the credit by contacting Verizon customer service.

Can I change my due date?

Yes. Log into My Verizon, go to "Billing & Payments," and look for an option to change your due date. Availability varies by location and account type. If you do not see the option online, call customer service at 1-908-559-4899 to request a change.